MetaWallet app not working? crashes or has problems?

MetaWallet Status

Last Updated on 2021-12-16 by MetaBank

I have a problem with MetaWallet

Are you having issues? Select the issue you are having below and provide feedback to MetaWallet.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of MetaWallet Problems 😠👌🔥

- Loads everytime I get on there

- Crashed and locked me out

- Confirmation email had blank userid

- Locked out up to 48 hours

- Worst customer service

- No recourse but to wait 24-48 hours

- Doesn't work just plain and simple

Have a Problem with MetaWallet? Report Issue

Common MetaWallet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MetaWallet app on iOS and Android devices. Solve all MetaWallet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MetaWallet iPhone Issues and Solutions

MetaWallet iOS app crashes, not working, errors
MetaWallet iOS app network issues
MetaWallet on iOS has black/white screen

MetaWallet Android App Issues and Solutions

MetaWallet has errors/crashing/not working
MetaWallet server network connectivity issues
MetaWallet has black screen

MetaWallet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MetaWallet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MetaWallet app crashes or not working on Iphone (iOS):

Close and restart the MetaWallet app on iPhone
Update MetaWallet app to the Latest Version for iOS
Uninstall and reinstall MetaWallet iPhone app
Update your iPhone to the latest iOS version

Fix MetaWallet on iPhone unable to connect to server/internet connection issues::

To resolve MetaWallet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MetaWallet black/white screen (blank screen) on iPhone:

Follow the MetaWallet iOS app troubleshooting guide Here →

MetaWallet Android App Issues and Solutions

Fix MetaWallet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MetaWallet app issues:

Force Stop the MetaWallet App
1. On android, goto "Settings" » click MetaWallet app. » click "Force Stop".

Update MetaWallet to the latest version on PlayStore

Clear MetaWallet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MetaWallet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MetaWallet.

Fix MetaWallet unable to contact server/ MetaWallet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MetaWallet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MetaWallet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MetaWallet on android.

Solve MetaWallet black/white screens issue on Android:

Follow the MetaWallet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MetaBank, developers of MetaWallet.