Decathlon Connect app not working? crashes or has problems?

Decathlon Connect Status

Last Updated on 2024-07-25 by Decathlon

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392 User reports:
App has problems

User reports 392

⚠️ Most reported problems ⚠️

Not working

39.3%

37.5%

Connection

13.0%

Crashes

7.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Decathlon Connect Problems 😠👌🔥

- Won't load data to Strava

- Poor customer service

Have a Problem with Decathlon Connect? Report Issue

Common Decathlon Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Decathlon Connect app on iOS and Android devices. Solve all Decathlon Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Decathlon Connect iPhone Issues and Solutions

Decathlon Connect iOS app crashes, not working, errors
Decathlon Connect iOS app network issues
Decathlon Connect on iOS has black/white screen

Decathlon Connect Android App Issues and Solutions

Decathlon Connect has errors/crashing/not working
Decathlon Connect server network connectivity issues
Decathlon Connect has black screen

Decathlon Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Decathlon Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Decathlon Connect app crashes or not working on Iphone (iOS):

Close and restart the Decathlon Connect app on iPhone
Update Decathlon Connect app to the Latest Version for iOS
Uninstall and reinstall Decathlon Connect iPhone app
Update your iPhone to the latest iOS version

Fix Decathlon Connect on iPhone unable to connect to server/internet connection issues::

To resolve Decathlon Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Decathlon Connect black/white screen (blank screen) on iPhone:

Follow the Decathlon Connect iOS app troubleshooting guide Here →

Decathlon Connect Android App Issues and Solutions

Fix Decathlon Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Decathlon Connect app issues:

Force Stop the Decathlon Connect App
1. On android, goto "Settings" » click Decathlon Connect app. » click "Force Stop".

Update Decathlon Connect to the latest version on PlayStore

Clear Decathlon Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Decathlon Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Decathlon Connect.

Fix Decathlon Connect unable to contact server/ Decathlon Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Decathlon Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Decathlon Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Decathlon Connect on android.

Solve Decathlon Connect black/white screens issue on Android:

Follow the Decathlon Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Decathlon, developers of Decathlon Connect.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Decathlon Connect Website

Privacy Policy: https://geonaute-products.s3.eu-central-1.amazonaws.com/legal/DKTC/en/privacy_notice/Privacy_policy_DecathlonConnect.html

Developer: Decathlon

About this app

Simple and practical, the application is there with you every day and lets you monitor your progress step by step whether you’re looking after your well-being or wish to become an accomplished athlete. Analyze all your sports sessions: speed curve, heart rate and route mapping for GPS watches. DECATHLON CONNECT is the perfect companion for your connected device. Monitor the evolution of your practice and stay motivated ! You’ll become your own coach. We help you share your data with main sports platforms (Apple Health, Strava... ). ▸KIPRUN 550 HRM: GPS watch equipped with an optical heart rate sensor.