Contact G Plans Support

by Mhuff414

While I enjoyed the app and services while I used them, it is completely impossible to cancel your service and customer service is also impossible to get ahold of. I sent emails that went unanswered. I tried the online chat that claims to be immediate, although no one responds and they also go completely unanswered. When I called, I was given a wait time of 10 minutes and then told “no one is available to take your call. Please call back later.” I spent HOURS combined on hold, without an answer. When I finally did get ahold of someone, I spoke to someone and switched to a “free” plan. I was then told I would not receive any additional charges. The next day, I had a total of $105 in charges to my account. Again went through the long wait times to dispute these and was told I would be refunded in 7-10 business days. While waiting for these refunds, I received yet ANOTHER charge for $59. I called to dispute and am completely unable to get ahold of anyone in customer service. I ended up having to call my bank and dispute the charges and stop all future payments. I was only on an a plan for $30 a month, so these other amounts are completely unauthorized. This company definitely needs to improve their customer service. Beware!

by Kjb0203ajt

I’m so incredibly disappointed with this company. It is borderline a scam. I continued to be charged for the meal plan after I canceled the pro plan. I signed up for the monthly meal tracker plan and thought I was receiving 4 weeks worth of meals for $129/month. WRONG, you pay weekly and when you try to cancel within the 4 weeks they tell you you will be charged to chancel... What a joke. All of the sudden I had random charges coming out of my account WEEKLY and could not and still have not gotten ahold of anyone from support. Several messages later, hours on hold and ZERO response from them, I’m ready to get an attorney. AVOID this company. Their providers (whom are associated through open loop health) are very helpful and kind. My medication comes on time and as planned but using G-Plans to communicate with them is impossible. When you set your appointment with a provider, ask them for direct contacts to avoid gplans completely. Scam. If you are having troubles with them and unauthorized charges, contact your bank directly to dispute charges.

by Alisha Oates

I am very unhappy with the way your communication is. I have not received my medication I paid for last month and now you have withdrawn the $229 for this months medication. I have made numerous phone calls but with a language barrier obviously it’s hard to get things taken care of to G-Plans and OpenLoop In July I was sent the WRONG medication. I was sent 1 mg instead of 2,5 mg. I have made 2 appts to see a provider 2 times as well to discuss this issue both providers were great and very professional. They have both 12
to your company what the issue is and have attempted to resolve it but I’m still waiting. So now I am owed 2 months of medication. I have tried communicating through this app as well and it’s completely useless. I have asked for my app to be reset several time and of course the app has not been reset. I have referred at a dozen of people to your program and to be honest I’m sorry I referred ANYONE AT ALL. Hopefully these 2 matters will be taken care of ASAP if not them I want a full refund. I will go to MY PCP to continue treatment….