Contact UNIQLO US Support

by UnhappyCamper574903

I love Uniqlo! But I hate this app. I saw the “get a $3 coupon if you download the Uniqlo app” (turns out there was a $30 minimum that wasn’t mentioned but that’s a different tangent) and thought why not? The website is a little glitchy sometimes on mobile view (desktop is fine!) so I thought maybe the app is their solution to that. Turns out that most of the things you tap on in the app just send you back to the mobile site which would have been fine if it wasn’t WORSE than the normal mobile view. Half the time I just see part of the page loaded and the rest of the page is just blank. Despite this, after finding a few items that I liked and successfully added to my cart, guess what happened—I gave up after my cart wouldn’t load after a good five minutes (no, it’s not my internet connection since I can stream movies perfectly fine yet this doesn’t work). It was so frustrating that I decided to take the time to write this review.

Uniqlo is a big and successful company, and there are many, many smaller stores with significantly better apps. I’m a little shocked they haven’t seen the need to address this issue. So I’m going to stick to shopping in-person or using the desktop site until this app is completely revamped.

by Secrethungryperson

UNIQLO you lost a customer with this app.
I was so excited to download it and do my first purchase but then the app experience ended up horrible exactly at the time when you want to convert people to buy. Unless this is done on purpose to avoid paying Apple the purchase royalties which may be the case but then please don’t waste my time as a customer and user at the expense of making money.
Specifically, First they tell you you will get a $10 reward upon your initial purchase, that disappears after you fill your cart and try to find the coupon, instead you see a $3 coupon!!
Second, I spent an hour picking products into my cart and then the whole thing disappeared and instead it defaulted into the website. There is no way for me to go back to the original app view, when I open the app it now takes me to the website and worse when I login to the website I don’t see my cart....I just wasted an hour picking merchandise. So frustrated, this should be banned from the Apple store, Apple please use more scrutiny, this kind of vicious behavior should not be allowed on your stores.
Thank you.

by Soft Stool

TLDR: If you want a frustrating shopping experience this app is perfect for you!

I really love Uniqlo, I had high expectations for the app. The app was beyond disappointing, but unusable. I attempted to make a purchase through the app. Browsing was agonizing. Like other reviewers have mentioned it’s basically a web wrapper, I don’t mind web wrappers I use an app called simple. But it doesn’t have issues like this disaster that Uniqlo calls an app. But back to my shopping experience. I eventually find everything I need, time to check out. I’m not about to input my cc on such a flawed app, so I try to check out with paypal. The app becomes stuck. I thought maybe my internet is slow. I walk away from the app, come back to my order the next day and get an error screen. So I hit back and attempt to check out again, same thing happens. If this purchase was for me I would take it as a message from the powers that be to not spend. But it’s not for me, it’s a present, so I’m determined to make this purchase. I give up on the app and purchase through the website without issue, which I should have done the moment I noticed how bad the app was.