Contact DJI Ronin Support

by Share47

1. Add a loop function for keyframes - ping pong or repeat. This is critical for interviews and similar scenarios.

2. Keyframe mode needs to support focus control. Otherwise it’s pretty useless and not competitive with other motion control systems such as Edelkrone etc

These features seem really small and like oversights of making this a really good solution for secondary cameras without needing an operator.

Such a downfall without it.

3. Also why is there no video feed visible from the Lidar video feed on RS3 Pro? On RS2 this works fine with Raveneye and one can set the object to focus on that way, but not that the Lidar uses it’s own video feed we can no longer see the video in the app.
It’s better for the Lidar to have its own video for improved tracking and less hassle (eg no need for SDI to HDMI conversion), but now one can only set the tracking frames with that little screen on the gimbal :-( ughh….

4. The Activate Track does not learn faces really so when a person exits the frame and comes back, all tracking is lost. This is really bad compared to some other systems on the market and really needs to be improved hopefully with some firmware updates.

by Renegadeprowler

The “creative” modes ( track and cam anchor) don’t work on iPhone or in inverted/tripod mode. The camera will always orient towards the sky and the tap feature to position the camera does not work. I’ve spoke with DJI about this and there is no way to trouble shoot, except for just wait with fingers crossed for the next update to fix this issue. Also, connection from phone to ronin 2 drops often, and the only way to get it back is to power cycle the phone and reconnect .

I’m hoping these issues are resolved in the next update, as the creative functions would be great tools to have if they worked.

One more thing, still waiting for the rumored “roll 360” function to be released... hopefully in the next update as well.

by One Time

It’s 2018...why in the heck is anyone depending upon IR as a remote control solution, especially a tech company like DJI? If you are expecting for your Sony mirrorless cameras to be compatible with the Ronin-S, well...they aren’t compatible...exactly.

DJI supplies an IR cable as a half-baked solution to control the shutter and record functions for the Ronin-S. IR has high failure rates in bright sunlight. And, forget about the zoom wheel...it doesn’t work with Sony.

There are videos showing how to hack the system by using a Sony IR remote, which is also a half-baked solution. Let’s go, DJI, get your stuff together and get this problem solved in the next firmware update!