Contact DJI Mimo Support

by Caliise B

They advertise that the DJI OM4 can track pets with active track 3.0. That’s a lie. All the active track will do is actively loose your subject. The dog can walk around, towards you or past you. The camera with twitch around quickly instead of get a steady follow and often just loose the subject pretty much every time. Doesn’t matter if the gimbal is being held or on a tripod and stationary. If your dog is sitting still and looking around the room the gimbal will twitch the camera back and forth so you won’t get a steady shot. I’ve set the gimbal on a table with the tripod and it still bounces around. Worse yet, if you try to go to the forum and ask for help you can’t even post until you “earn points”! This is absolutely ridiculous and unacceptable.
Eventually I was able to contact customer support to ask for help after digging around their website for ever because they don’t make it easy to contact anyone or ask any questions in a timely manner. I had already made sure the firmware was up to date and did a configuration. The advice of the support team was to return the product and get a new one because it was faulty. So I did. This one has the SAME ISSUE! I don’t know if it’s a bug, or a mechanical failure on the device. Either way, I’ll be returning it today and never buying any product from this company ever again.

by Rebecca De Foreest

Spent $500 on this device and it hasn’t worked since day 1. At first it was just getting really hot when I would turn it on, customer service said it was because it was new. It was so complicated to set up that I kept walking away… by the time I figured out you need to update it before you even start my 15 day return limit was up. Customer support just sends you screenshots of the troubleshooting they’re given and links to updates to weird third party sites (who end up saying access is denied anyway). I’ve been advised I can put in a work order (for a product that never worked). I would definitely go with a different company, what’s there point on buying an expensive product that doesn’t work. Summary: it was expensive and I haven’t even been able to use to because of so many steps and updates that won’t go through and no one actually able to help…I just finished filing the work order and it says I may be responsible to pay $65/hr to repair it

by Jtr8151

No live stream. I have used DJI software for many years, and have been able to live stream on my Mavic Pro for just as long. For some reason, DJI fails to acknowledge customers request for this feature. A quick google search shows many requests on the DJI forums for several years. The typical response given is “we hear you, and have passed it along”. I saw that several times over the past three years. Yet DJI fails to provide. Maybe one day they will begin to listen to feature requests of their customers. This feature is already available within their other apps for other DJI products. There is zero reason given as to why this isn’t available. Should DJI respond to this review I fully expect their response to be “Thank you for your feedback, we’ve past along your feature request.” Then do absolutely nothing about it.