Contact DJI Fly Support

by J Baloota

So I am writing this because the application is VERY useful with simple transitions, but the problem is after you sit here for hours editing a magnificent video it has some malfunctioning dilemmas. It is consistently doing this. After export, your music will play but certain parts of the video will pause, or transition does not work, or better yet it exits the app without me wanting to and I lose all
The work.
I have been a solid dji fan and supporter for years. In fact, I seek to get a sponsorship. My fiancé and I are traveling the world during Covid with my mavic mini and mavic pro.
But editing on this app needs to be fixed, if dji fix this, this app will be one of the best, as for simple Things it works. but right now, try clipping Together 20 or 30 shots and add sound track, you will have some tech issues. It’s not my phone got my phone is a brand new I phone pro max. I have tried with multiple devices, Same outcome.
And lastly, for some reason the mavic mini loses connection randomly. I had to runt through traffic because it mysteriously decided to fly way high in the air on its own and land in the middle of the street? Why would this even be allowed? Completely hazardous. For some reason it is extremely limited. Why is this?
Please fix this app so I can use this useful app for my edits. Will save me a lot of time and energy. Thank you

by Tnpatrick

I just carved up my legs running through the woods to try to locate my Mini visually and guide it back to safety because this crappy app decided to drop connection to my phone for no reason. I tried to reconnect the app, and eventually it reset itself to the point of my having to re-do the ENTIRE configuration from the new user point- WHILE MY DRONE WAS STILL AIR BORN AND IN DANGER!

Thankfully I and some family were able to eventually spot it and I flew it back - the drone never once lost connection to the RC thankfully, or I’d be out $400. Thankfully we were in a location that was quiet enough that we could hear the drone.

It is unacceptable for the software to be this fluky. I was not even close to max distance, had no hills or structured between myself and the drone. If trees weren’t in the way I wouldn’t have lost visual, which is saying something because the mini is small and hard to spot. So many positives about the mini! Fix the app!

by Dj Arab Money

DJ I Mavic air two almost killed somebody the other day we flew out of 60 feet we went to the fly app to change it to apas. ModeI thought the drone floor up we didn’t even touch the sticks that thing flew like 40 mph into a building very dangerous I do wedding photography imagine what would’ve happened so The gimbal broke so did the rest of the drone luckily I have the refresh care highly recommend that there is no reason for his drone to fly away when you are not using the joysticks at a high rate of speed as a dead highly disappointed $50 on delivery probably another $69 on the first drone replacement which should’ve never happened total malfunction other than that I love the drone only thing I don’t like it doesn’t have sound but I’ll get over it totally awesome drone they just need to work out the kinks that’s $1200 gone down the drain if you don’t get the warranty FYI