Thistle Reviews

The food is mostly good, but the delivery service is terrible. Meals often get mixed up or left out. There’s supposed to be a three hour delivery window, but they often deliver way outside that window and I’ve even had them leave my food outside on the street despite marking the instruction not to leave the food unattended. I’m going to discontinue using the service because it’s so much more hassle than it’s worth.

I’ve had six failed or extremely delayed deliveries (around or after midnight) in the past two months. Would not recommend this service unless you want to stay up all night wondering whether your food is going to arrive, only to then have to rush order replacement groceries.

Otherwise Thistle is fine, and the food is delicious. Good luck actually receiving the food though.

Please tech team, go order “Hello Fresh” just to see how great their website is. I am about to quit this app because there is so little control over what I can order. I can’t even order two same extra dinners so my husband and I can have dinner together. I would purchase more - but there is very little control on the customers side. this app tells me what I am getting - and I can not cancel or change. I HATE your website. Hate it!

One star review for this service - the food is quite good and nicely heavy on veggies, but their service is straight horrible and they didn’t deliver our food this last and now final week, and even before that were delivering the week’s food sometimes after 11 PM on delivery day! I’m not staying up waiting on my food delivery for the week, that’s absurd. Then, we paid for this week’s delivery and it didn’t show, with an email @ 9:30pm saying food delayed 24 hrs. Then, food didn’t show the next 24 hours with no update at all. The THIRD day, we got an update at 5:30am that food was on its way and would be here in 29 minutes and guess what….didn’t come. No more updates, not answering phone, still no food. A freaking joke.

Thistle hasn’t been optimized for iPhone or at least the ones without the home buttons. This is exactly why it’s cut out of all the screenshots for Thistle Store here. All the navigation items on the bottom of the screen are cut off and really hard to press without swiping out of Thistle . All the top of Thistle is cut off by the dynamic island. Hands down I go and use the website for anything. Thistle isn’t functional.

My rating is purely for the mobile app.

I’ve been getting this app for about 9 months now. I created my account on the website using Google account authentication. At the time, the mobile app lacked the ability to login using a Google account, so I literally couldn’t use it. 9 months later, this is still the case.

I often forget to customize which meals I’m getting, and I’m not always a fan of the automatic choices. Would like to be able to use Thistle to make this process easier, so I’m more likely to get meals I like and continue subscribing.

I rarely write reviews, but what a horrific experience and it should be embarrassing for the entire team. I’m trying to sign up. When I choose a plan, it just stays on the choose plan page. It just goes to show how these companies probably outsource a lot of their software engineering. Like I want to use this product and my friends have recommended it, but I can’t sign up due to their tech problems.

App offers convenient management of everything…. Except cancellation of your plan. There’s no reason to not have this option and No where on Thistle does it actually say you need to use a web browser or computer to cancel and the rep made it seem like adding this to Thistle was some inconceivable feat of coding. I like the service but this is deceptive and a poor way to treat customers, especially those who may return again in the future.

Really difficult to use. It needs to be formatted for an iPhone screen. I have the latest model iPhone in the larger size and everything in Thistle is so difficult to read and very squished. Pretty much impossible to use for meal planning. I have to my computer and use the website to make sure I can see what I’m doing.

Should be one star but it is sorta functional. Thistle is not sized correctly for all screens which makes it hard to click on edge icons. If you change your password you will not be able to use any tab except the upcoming deliveries because it will constantly ask you to login and send you to that page. Stick with the website as the mobile app will only make you frustrated.

I think many people have said that the service is just downright terrible. They are constantly missing meals.

I think if you just have a lot of money laying around and you just wanna have some extra food in your fridge that is relatively healthy and decent tasting then this might be for you. However if you want any sort of reliability, then find something else.

I won’t give it one star because like I said the food is actually decent.

Love the food! As some one with a gluten and dairy allergy I love saving time and stress looking for healthy meals that fit my dietary needs.

I wanted to leave feedback for some of this weeks delicious meals, but it seems Thistle needs to be fixed. After I sign in it shows my upcoming deliveries. If I tap anything at the bottom (my account, feedback etc) it just prompts me to sign in again. If I sign it again it takes me back to upcoming deliveries so I am stuck in a loop.

It’s not really an app, it’s more of a mobile site - which eventually takes you back to the main website and requires logging in again if you click around enough. It also doesn’t have as much functional ease as the website, which means I’m often just contacting customer support to take care of my needs. The good news is, their support team is excellent, sweet and highly responsive - and the food is delicious. Large portions as well… even on the veggie lunch choices I’m often full before finishing the portion. I got a friend of mine hooked now as well.

I’ve been enjoying this service and Thistle version definitely allows me to make quick edits as necessary, however, I do find editing much easier on the desktop site AND the nutrition information is more thorough there. Thistle ’s Nutrition Info omits the sugar content and I want to avoid items with excessive sugar. Also, why would the service automatically put something on an order for me when I rated it two stars cycles ago? That’s mind boggling to me. Kale is horrible and destroys my guts and I wish there was a way to say NO kale entrees (or cilantro). Thanks.

Because many posts are about app glitches and it works for me, I guess it’s important to note I was already signed up for the service when I started to use Thistle (but did have app installed before then), and I’m using the latest version on iPhone 16Pro. It also worked on my 13Pro just before. Check that you have latest version installed! Sometimes a delete and reinstall is necessary for troublesome apps.

I’m in LOVE with this app!! The meals I’ve got have been so delicious, filling, and just my taste. I now have the gift of time back in my day and peace of mind knowing that I’m getting a healthy, sustainable meal for every work day. The plans are super customizable. And their support team is always so responsive and helpful. I’ve had to reach out twice for minor things and always have my issue resolved within 5 minutes.

The meals are reasonably priced, especially if you factor in the time it would normally take to shop, make a meal, and clean up. (Freelancers, contractors, and other hourly workers I’m looking at you!)

Highly recommend!

I acknowledge that Thistle isn’t perfect, but the food is so good, environmentally sustainable, and accessible that I believe anything less than 5 stars would be unfair.

Please don’t let Thistle reviews dissuade you from using this app. The planet needs services like this app to provide comfort to those exploring tasty plant-based diets.

Without this app, my busy work schedule would have made switching to a vegan diet stressful and impractical.

To those already on a healthy, climate friendly diet, it likely seems obvious that my energy levels would improve significantly. If you’re like me and wary of getting ample nutrition when reducing dairy/animal use, try it! It’s a lot of chewing, but your body and mind will feel incredible.

I love the food choices and I love trying new flavors and different combinations of spices and herbs. I feel better and I sleep better eating a plant based diet. But occasionally I like fish. My husband likes chicken and it’s easy to make both of happy with so many different offers. Thistle has worked fine for me. I have not had issues. The only thing I wish was the time of delivery could be earlier due to we go to sleep so early due to getting up very early for work.
Other than that, delicious menus!

Hi this app dev team, I love that you’ve added visibility to my/our ratings for meals in Thistle ! But I really miss seeing others ratings on meals I haven’t tried yet. Any chance you could bring that back? Yes, I want to both ways. 😄

The only reason my partner and I were able to go vegan while still getting all the nutrients we need! Plus there are so many delicious options. Will always recommend!!

Unfortunate that Thistle is bringing down the whole this app experience and potentially turning away future customers when they don’t bother to read reviews because they are for Thistle not the food