SRP M-Power Reviews

My power just randomly shut off without warning me of low credit. Normally, I would get notified if I have less than 2 days (which I prefer $10 & under), but it was better than nothing (and other machines always beeped, mine doesn’t). I just checked a few days ago & had plenty of credit and was going to check within 2 days, then while napping out, my power shut off. I thought it was my complex, like other constant issues, ended up being on my end. I know it’s been hot outside & the AC runs more, but in the last 3 yrs of this place, my credit has never drained like that. Real disappointed SRP hasn’t fixed this issue for mobile alerts. Luckily, I didn’t have to call & was able to have it turned back on after a few mins of waiting.

I know some people complain about SRPMPower and the device. But I’ve yet to have had an issue. From running to a store to put money in the card, and now using SRPMPower . They don’t shut off your power between 8pm and 8am even if your balance hits $0. It’s super easy to refill on SRPMPower . The machine sends a warning beep that will
Cut into your dreams as you nap during the day and SRPMPower sends off a trigger of notifications and emails to warn you when you have 3-2-1 days left and down to Your last 10$ of balance. It’s great!

At first I hated it. But they have fixed bugs. Reminds me when low & now shows the credit instantly. Before it took a couple days and you had no idea if it went through. Highly recommend SRPMPower now.

I love being able to pay from my phone, and I appreciate the alerts I receive. But they are not accurate!! I still had 9.13 according to my app, but my home box read 0.03... not good. Also, a payment takes at least four days to come out if my checking account. Please update!! A real time reading of your power would be so much better!!

Very disappointed in this SRP app, have used it for years and never had a problem with getting notified when power is low, now for the past year (with SRPMPower up to date) I’m never getting notified at all that power is low! Having my power turn off randomly because of it. My phone is checked and all notifications are turned on and loud yet still not one warning! Get this fixed ASAP

When I first got SRPMPower it was working great, after about 2 months it just crashed whenever I tried to open SRPMPower . I uninstalled and reinstalled and again would be fine up until the point i signed in. Entered my password and crashed. It’s a really convenient app and would like to see this fixed.

Hopefully you don’t get stuck in your house while it’s extremely hot and can’t open the faulty app to purchase power, called SRP and wait times are over an hour. It’s over 100 degrees there isn’t time to deal with waiting hours to purchase power

So far so good. Thank you!

Love the fact that you can pay through your phone. But, it takes four to five business day for them to take it out your bank card. I don’t mind, because it’s better than nothing. The only thing that bugs me is that, it won’t show my current credit! It would only show my credit from like, six hours ago. I could have a dollar and SRPMPower wouldn’t notify me or show me. Please fix, you should add a refresh option to update you on current credit. Thank you.

I like it for now what I love is being able to pay from phone and it comes back on.
I don’t like that SRPMPower does NOT reflect current balance!!
I had $6 left and NO power well that was “as of midnight” balance!!! That is a nuisance and should be fixed so the meter communicates with the box and the phone in sync or at least a REFRESH button??!
Also added my 2nd payment method 3 times and it won’t save ! It says it’s been added and I chose default checking and it’s no where on SRPMPower. Haven’t figured out yet how to delete the 1 st account?? How do you expect me to pay?? Also waiting on a DEBIT card payment option!!

I personally think SRPMPower is great. I could see that the only downfall is that your remaining balance on SRPMPower versus the m-power box are different but ALWAYS GO OFF OF YOUR BOX!!!! This is the issue that most people are having. I consistently check my m-power box so I have never ran out of power. It’s so convenient to have! I didn’t mind driving to the stores but this is great. Just keep up checking the physical box and you’ll be all right!

5 stars if they fix the money thing, lol.

Using SRPMPower instead of having to drive 10 minutes away for electricity is amazing! You can put multiple bank accounts on there so roommates can pay straight out of their account!
The only problem I have is it only updates the electricity it seems at midnight, I really wish it was real time. Also it would be nice to lock accounts with maybe a special pin, so that anyone using SRPMPower for the house can’t put money in from your bank account.

SRPMPower overall works well for its intended purpose. The other reviews are complaining about account specific problems that are unrelated to SRPMPower .

1. Not being able to buy credit is usually due to a bounced debit from the bank thus requiring a cash payment at a machine.

2. Credit not pushing to the machine is usually because they haven’t checked the box to allow it automatically. It’s a safety feature.

Only problems I have are these...

1. Debit take way too long to deduct from the bank. Can take almost a week, sometimes more. Should have a pending payments screen or something and from which bank account.

2. The current credit should be updated on SRPMPower more frequently.

Other than that SRPMPower works quite well.

My BIGGEST complaint about SRPMPower, is that it could take anywhere between 3 and 5 days before your bank account has any clue about your charge. My apartment is using ~$10/day during the peak of summer, so I throw $50 at a time on. Almost a week later, I mistakenly assumed it was already drafted from my account when it wasn’t and overdrafted my account. Its not the first time either. Please make this quicker on charges so I don’t have to make each payment a personal investigation.

It would be so much better if it actually showed you the amount you have left AT THE right time. My power has gone off so many times because it’ll say we have ten dollars left from EARLIER when actually we have like five cents so it is very inaccurate please fix it. Also every time we put money on it through SRPMPower , it will take a couple extra dollars off for no reason. So if I put a quick 10 bucks on it I guess I’m only putting like 6 and it takes the rest. Stop taking extra money

With how abundant technology has become over the past 15 years in terms of ecommerce and online payments for bills, I was beginning to worry the digital divide was getting the best of SRP.

Finally we don’t have to drive to those stupid pay centers and can make payments for our electricity at home, or on the go. It’s about time SRP. Welcome to the modern day age of the internet.

I was steered towards utilizing the mobile app to be more conservative on having to drive miles away to put light. I absolutely HATE that the application does NOT have a REAL TIME UPDATE on your current credit?! It is really inconvenient when you’re trying to prioritize funds and having to reload your application 3 hours later just to maintain SOMEWHAT of an update. I understand technology etc. but with this day and age any organization that puts out a mobile application should be up to speed with today’s technical demands.

This is my first ever app review. SRPMPower is convenient to some extent, but the balance does not reflect in real time. Please change this or add a refresh button. Also would like to have more customization options for notifications and a auto pay function if the balance falls below a certain amount it’ll debit your bank account. SRPMPower also looks outdated (for it being new) you should really get another design team working on it.

It works, but it logs me out every single time which is super annoying, my fiancé also had SRPMPower but this morning while we were trying to put in power, it wouldn’t even load and once it did, it erased all our cards info and once we tried to put our info into SRPMPower , it won’t take it. It’s super frustrating. And I called srp, the wait time being 30 min, it asked 4 times if I wanted to be on the call back list and it took 4 times before my request actually went through.

Will be a great app once the bugs are worked out. Credit is already showing on my M-power unit at home but app is STILL indicating I need to “authorize payment” and showing that I only have 1 day of credit left. However, I’m still super excited that I was actually able to apply a payment to my M-power from home.

Can you Please add the last 4 numbers from what account the payment was collected on. This would be really helpful when multiple people are paying the bill to know who paid what

The application informs me I still have money on my account. BOOM! Lights out. I log in to pay and it still shows a balance. Now to reset everything in my home. There is a gap of communication from what is actually on the meter to the application. Notifications are on. Yet those come in late. Love the convenience. Yet hate that I have to reset my clocks every now and than. Thank you.