Vola Finance Reviews

I had an account set up and everything and when I applied for a loan it said it was approved and sending funds in 2-3 business days. I thought “oh cool” then when the funds didn’t come by day 4 I tried checking VolaFinance , my account was deleted or locked could not figure it out. Wouldn’t let me send a password reset to my email and would not let me make a new account. They never did give me the loan and never did charge my bank for it as far as I could tell. But that’s real shady and I’m pretty sure they change people’s passwords or lock accounts to try and ding people’s banks accounts for money while you wait and wait and wait for customer support to try and figure out what’s going on. Shady business

My exact Email to Vola Team :)

Dear Vola Team,

I find it very interesting how after my first loan VolaFinance goes into “maintenance mode” and I cannot see my re-payment or request another loan all after being charged more fees than I was told about :) Don’t worry I’m sure the federal government would love to hear about you breach of the Debt Collections Act and also about your deceptive advertising practices that will in future bar you from working with US clientele :) Thank you very much for your business and if after my “5 day cooling off period” my loan ability isn’t restored you can guarantee I will be forwarding all information I have to US government to bar you from dealing with us again :)

I needed a small loan so I downloaded the Vola App from the Apple App store. Boy was that a mistake. Within one week Vola had withdrew a fee that I did not authorize, over drafting my bank account. With weeks of no communication from customer service, they finally sent me a one-lined email that did not address my concerns at all. I had asked them multiple times to close my account due to the unauthorized charge. No responses about this from Vola. A few weeks later I noticed another unauthorized withdraw from Vola on my bank account..... So within the course of downloading the Vola App for less than a month I experienced the following... 1. Two non-authorized withdraws from Vola 2. An overdraft fee that occurred due to Vola's non-authorized withdrawal. 3. No end in sight to when I will be able to close my Vola account (unlink my bank account from their servers- it's still linked and they wont let me remove it), receive a reimbursement for the money that they frauded me out of... It is 20x worse that these fraudulent withdrawals and predatory tactics are coming from a company that claims to cater to low-income populations with the goal of improving their finances..

SCAM ALERT!!! SCAM ALERT!!! This application does not function to begin with. They take all of your information and keep it, they do not let you do anything in VolaFinance as all you get is error messages (iPhone 8- newest software). I have been trying to verify for over a month and I’ve given up. They say to contact support but the application is stuck on “unverified- contact support” .. the bank account I’ve connected isn’t even showing remotely close to accurate information either.

You cannot remove/delete your information which poses a huge security risk. Their address is fake (supposedly in Brooklyn NY) AND they don’t spell checks correctly in VolaFinance (HUGE SCAM INDICATOR)

I reported this to the Attorney General office because they have given me one payout of 40-That was supposed to go into my bank account but they ended up doing it to the virtual card. I have not been able to use the card after I spent $20 of it. To make things worse have charged me the 6.99 membership fee no matter how many times I tell them to stop doing it and they have withdrawn $40 from my account three different times my personal checking account. When I have only gotten to actually spend $20 of an advance when I reached out to them not only were they rude they told me to take five days to cool down and pulled another payment out of my account. I am taking this to the top I cannot believe how rude they are being and how awful and disgusting they are I am a single mom fighting a court battle right now for my child and really need every penny I hope they feel bad about themselves they should be so ashamed

I would give zero stars if I could. First, when you request for an advance they have an message staging if you request it before 12 your advance will deposit instantly.....WRONG ! It takes 3 days before they deposit it. In my case I NEVER received my advance. I emailed contact support and it takes them 1-2 days for a response. Second, they do not allow you to pay the money back early, they want to withdraw it from your account. Third, you have to pay a monthly fee even if you do not request money. I have been using Earnins and moneylion for years and I never had these issues. I highly recommend you guys to try them instead.

I hadn’t had any problems with VolaFinance whatsoever. But one day I received an email saying that my account had been locked for fraudulent activity and were requesting I submit proof of who I was. I sent them a picture of my Id and was told by one rep over email that he’d notify the right people that me I’d was received so I’d have access again. Well nothing has changed. I’ve been emailing them, I even resent my id, contacted them at their direct line and left voicemails and even wrote to them on IG. I’ve tried to reset my password but get message that my email doesn’t exist. Yet when I try to log in using the same email account it says that my account has a hold and to submit a copy of my ID to unlock my account. No one has yet to contact me back and it’s getting really frustrating. Not a good way to treat your customers.

I’ve had VolaFinance for the last six months and it used to work great... I had purchased there membership tier which guarantees you at least $75 advance which can come in handy... it was a great app until they came out with a new version and now it’s been nothing but problems....

The tier membership level that I had before I don’t even see it offered now, the system refuses to let me even buy a membership at all, and despite making a good living and having my pay check direct deposited into the same account that up until the new version came out was great... now VolaFinance is giving me some crazy message about not being able to detect my direct deposit... sounds like a load of BS to me... look best advice if any of us can find a way to download the previous version than I recommend VolaFinance 100% as that was great this one... stay away or invest in aspirin!

Too many dead ends and inconsistencies with VolaFinance (i.e. stuck on page to verify telephone number, which was already verified, and it gets stuck in an error loop) and, if you go manage to get approved it will barely cover any real emergency expense (groceries for the week, a tank of gas, going to doctor & getting a prescription, taking pet to the vet for a minor emergency). It is not worth sharing sensitive financial information for $30 and being a data breach victim (which recently actually happened with this company). Not sure why we’re the guinea pigs and take the most risk for little reward. Go with Dave or Earnin for a safer and more convenient experience. Vola is kinda a garbage app with privacy issues.

Hello, I’ve tried contacting your company via the phone number that my financial institution has on file for VOLA. I’ve left 3 voicemails & ive sent 6- emails directly to your company seeking assistance. I’ve respectfully paid your company back on time. However I’ve got locked out of my account & every time I try re-setting my password to gain access to get back into my account it tells me that there’s an issue please retry again. I do respect the fact that you’re a business however your business has been paid on time & yet I can’t get any reply, NOR CAN IGET any Assistance to help me with this matter to gain access back into my account. Could someone respectfully please help me with this matter?

I’ve also just now replied to an email that your company alerting me that about 4-4 days in advance that payment would process but still no help. It’s not a good look for a business to do their customers this way when it comes to business! We’re a Military family that falls in hard times just like others but it’s not a good to avoid good faithful & loyal paying clients💯❗️

Please assist me with this matter sir or ma’am.

Thank you,
Mrs. A. Davis

Used VolaFinance on and off for about 7-8 months...despite a relatively high income, paying for their weird tiered membership (which was I believe supposed to allow borrowing “up to” $75ish) and consistent repayment history, I was only ever able to borrow $30 at a time. This was the original limit I was given upon signing up for VolaFinance and remained that amount until the day I closed my account. Nothing shady here & no issues closing my account, it’s just $30 is barely a tank of gas. Most of the other competing apps of this kind I signed up for around the same time quickly allowed me to borrow more upon several prompt repayments (i.e. Dave, Solo, Brigit, Albert, etc). This one works in a pinch but the limits remain consistently low and there is an excessive amount of app downtime due to maintenance (something I admittedly know absolutely nothing about—all I know is there is no other app I use of any kind which has that much downtime for any reason, maintenance or otherwise).

The first problem is that it states deposits on advances are instant, which charges extra. It took two day to deposit into my account with “instant transfer”. Second, I tried to pay my advance back early and it would not allow me because my payment was already “processing”, not sure how it could be processing before the due date. Third, once my payback payment cleared my account, I had no access to VolaFinance for three days because they were “completing maintenance”. Fourth, after the “maintenance” was done and I was able to get into VolaFinance I noticed a message that there was a “cooling period” of five days after repayment. It’s now been over five days and it still won’t allow me to pull an advance. I would recommend you use Earnin, Brigit, Dave or MoneyLion for advances, yes they have fees for instant transfers but they tend to give higher maxes and you don’t have to pay for a tier.

I received my first loan but then decided I no longer wanted to use VolaFinance ...I paid back my loan and it has cleared my bank but I can’t removed my account from VolaFinance..I keep receiving an error stating I can’t close my account with a pending loan. I contacted customer service more than six times and never received a reply...I’m definitely reporting VolaFinance to Apple..hopefully they’ll remove it. Whatever you do..DO NOT use VolaFinance...”Dave” and “Brigit” are amazing..the loan only takes a day to process and if you need funds you can take them right back...easy to pay back and customer service responds within hours...DO NOT USE VOLA! It’s a waste of time and a scam...Customer Service pretends to care by responding to a few reviews and directing them to email them directly but they never reply to the emails...Don't be fooled by the phony positive reviews... VolaFinance is a joke and a complete scam...

VolaFinance was extremely helpful! I was recently home from university during my winter break, and I was unable to work at my on-campus job so I didn’t have a source of income. Since I had plans to catch up with my hometown friends, I needed money for going out. I was able to borrow some money just for the month to sustain my social life. By using Vola, I was able to let loose for a couple of weeks and not worry about school or money. Knowing myself, I would be able to pay it back once I started working again. The best feature on VolaFinance is that I was able to request an extension for my repayment date, which was a big help when I just got back into the swing of the school semester. I was able to repay my advance with no issues, and VolaFinance ’s interface was easy to navigate. I did have questions about extending my repayment date, so I emailed them and got a response within a few hours. I will definitely be using Vola in the future!

Vola sure helps when you’re in a pinch! It covered my car insurance last month and this month it covered my phone bill. I appreciate this service. Over the past year, I’ve been working on building my credit. I occasionally use my credit cards, but to keep better track of my finances I use the Vola Card. It works better for me because I found it easier to monitor my spending. They let me borrow enough to help put for the week, but not too much to where I’m unable to pay it back. This way, I can still afford my daily expenses and also build my credit. What’s amazing about Vola is that I can extend my repayment. So, if I can’t pay it back my advance this week, I can push it back to the next. That way, I can repay without worrying about any fees. Vola was such a helpful service when I needed it! It has helped me over so many humps, like car troubles and prescription fees. I actually had 4 different loan apps that I rotated between so that I could see which one I liked the most.

I cannot tell you how thankful I am to have VOLA! I remember when they started, and like all apps, they had their bumps in the road. However, like all great apps, they roared back and have become a true gem. Their customer service is stellar, and the repayment system is immensely easy to use.

My only downside is the 5 day waiting grace period after repayment (which is understandable for a lot of payment systems)
BUT...
It does teach you how to balance, budget, and maintain your money as well. So that’s already a win win in my book

I was able to start using VolaFinance during my thesis and it came in clutch. I was able to manage my expenses better with VolaFinance and never have any issues. The biggest issue I had was that I got my loan a few days after me initializing the loan, so I didn’t have a full month to actually repay the loan, but it worked out. Customer service got back to me pronto as soon as I emailed them.

I had a lot coming up and recovering from my thesis shoot, I was not able to repay my loan on my due date. I was given a one time loan extension and I can’t be anymore thankful! Really great app that is only going to get better and perfect for college students.

I’ve only taken out one loan with the company, and so far everything has been great. VolaFinance does need some work as some of the features in VolaFinance usually state error. However, when I needed assistance I simply emailed them by replying to reminder emails they had sent me. I got a response the same day and had what I needed handled right away. I definitely don’t think it’s a scam as many are saying. Like I said there are needed improvements within VolaFinance that need to be made, but my experience was good. Processing time with some banks vary can take 10 or more days with anything, so I think it’s just a matter of patience and communication. Again, I got an extremely quick response by just emailing.

Vola has actually been such a lifesaver. It’s easy to use and no hassle to get money to cover expenses especially in emergencies. During college even though I had a part time job I would sometimes have random, unexpected expenses come up like crazy expensive textbooks or plane tickets home for the holidays. It was honestly a big relief to know I could use Vola and not have to borrow money from my parents or friends in a pinch.

Whenever I’ve had questions their customer service is pretty responsive and able to help me out. They typical respond to emails within 24 hours.

I’ve recommended to many friends. My cousin also started using it and has used the money to help cover vet bills when her dog got injured. Such a life saver.

Vola was extremely helpful during my finals season last semester. I’m a nursing student, so I had a lot of clinical shifts towards the end of my senior year. With these 12 hour shifts compounded on top of my burn out, it was nearly impossible to continue picking up shifts and keep up with my expenses. With VolaFinance, I was able to take out a small cash advance to help me through the last month of school. I was able to not worry about food and bills for a little bit and just focus on my studies. I am very grateful for my roommate because she referred me to VolaFinance. We both have had an easy time getting into contact with customer services when we ever have any issues. They usually respond within 24 hours.

Not okay. I attempted to re-subscribe to a tier right when I got an email saying payment had failed and was told I can't and was put on a waiting list. But there sure wasn't an issue processing my repayment. I really could have used that help again. Couldn't even contact support through VolaFinance as it says "mail services not available."

I’ve continuously tried to log in to VolaFinance , but it keeps saying I do not exist. But then when I try to create an account because it says I don’t exist, it says I’ve already made an account on this device and to try to log in. I cannot find a help button or a contact button to speak to someone to try to help me resolve the issue.

People request cash advances because they don’t have money. This apps demands you have $150 on your account before requesting an advance which doesn’t make any logical sense. Why would we ask for money if we already have money? Smh. Unless VolaFinance is trying to scam people for money, I can’t think of any logical reason why they require you to have $150 in your account before “giving you an advance”. DONT TRUST VolaFinance

Unable to even access app because it is now a week that I am waiting for a email verification.. have restarted 3times.. tried all 3 emails and same thing...even deleted and redownloaded app and nothing..truly was disappointed; had hoped I found another great loan app like possible finance and brigit but I guess not.. would give less than a start but doesn’t let me.. will update review if the issue is ever resolved and I’m able to use VolaFinance .

Paid them off and they still tried to take more money. Sent me an email apologizing that they have canceled and reset my account but won’t remove your banking information! Today I wake up with a negative balance from an unauthorized transaction they’ve attempted. I reported them today to serval places including my bank. Don’t waste your time with customer service. Completely ignored when you ask about the removal of your personal info. Suspect to me !

Great concept however they have HORRIBLE customer service. I seriously have tried every means to contact them but on their app their mail feature is disabled and they never answer their customer service line. I was able to request $75 advance and paid the $11 month fee. Once it was paid back they disabled my cash advance option but are still charging me monthly fees. I now have to go through my bank and report them as frauds. Yikes.

App says I have the wrong email or password however i’m certain it’s correct. When I go to use the forget password it says email doesn’t exist, yet I have all of Vola’s emails saying money was sent two days ago. I have not received anything and have no way to access my account. I’ve entered personal information and now I’m concerned. I’ve called and email MULTIPLE TIMES. No response. You all took out the fee and never sent anything and now I have to contact my bank. FRAUD!

I’m not a fan of companies that don’t allow you to remove your account info after you no longer want to use the service, I don’t want to replace my bank (which is the only option they give) i want to delete it, as well as my account with any info you all have. They told another user here in the reviews that you can close your account in the settings, this is NOT true, you can only cancel your subscription, but I never signed up for a subscription so now they just have my bank info and I’m not able to delete it!! Delete my account NOW!

VolaFinance is a scam. They give you the first advance so they can take your account information and then charge you the subscription fee. You will not be able to get another advance because it will say internal error when in the final step of the advance. You can’t contact customer service on VolaFinance because it says that the mail servers are not available. I’m going to report to my bank to not let anymore money be taken from my account from VolaFinance and if it does I will sue them. Do not give them your information and be fooled by the first advance. That’s how they get you to think it’s legit.

VolaFinance has never disappointed me,they even let you change your payment date if you’re unable to pay on the due date ...I recommend for emergencies....thank you VOLA

VolaFinance has been great so far , haven’t had issues with it other than waiting 5 days to apply for another loan . but it’s still better than nothing !

From dl to sign up to getting my cash the process was seamless...just super easy to use and very quick on support if not immediate on app try on their facebook page!

They’re always willing to help,and reply super fast to any questions you may have!!

VolaFinance is the best it is easy to use they also work with you I love VolaFinance so far I will continue to use it I would refer it to anybody it doesn’t give you a hassle and it’s easy to set up i haven’t had any problems with it this my second time using them and they are just awesome

Fast and friendly customer service and I’m so glad I found VolaFinance for quick financial needs.