Contact reMarkable mobile Support

On my iPhone and my Windows 10 laptop the software allows me to copy from the reMarkable to my private cloud. I can also open and view the pages, scrolling through multiple pages with ease. On MacOS Big Sur - Dead on Arrival. No MacOS version. The iPad/iPhone version allows me to connect to the reMarkable cloud and see the notebook list. Opening a notebook leaves me stuck on whatever page it opens to and does n ot even let me scroll up or down on that page let alone go to other pages. No go on transferring the files to my private cloud, or to my Macbook Pro, or any other storage locations/device. Guess I have to live with the Windows 10 laptop a while longer. Hoping they support Macbook Pro Big Sur soon.

The product doesn’t work as advertised so we returned it but they continue to charge our credit card for the subscription that you cannot use without the product. They don’t respond to any customer service inquiries, they don’t except messages anywhere, their website is impossible to navigate or contact anyone. We have disputed the charges multiple times and they have never responded to any of our many request to cancel the subscription. A total SCAM!!!!

I would give the Remarkable 2 itself 5 stars but the app's server interaction is slow and buggy, requiring multiple repetitions to upload edits and new material. The app's design is fine, smooth to use, but I can't reliably throw the device in my bag and pop off to class without first laboriously syncing and resyncing on my home wifi. (Rarely works at all on school wifi.) The problems seem to be worsening since I started using the device in fall 2021. I was early enough to be grandfathered into the now fee-based cloud service (assuming that promise is kept), but if I were paying for this service this spotty, I'd be outraged. As it is, I'm disappointed.