Contact iFIT At Home Workout Fitness Support

I love the spin bike and treadmill however, I have reported to I fit numerous times with no resolve the above issue. On the TV it states that you can search workouts by keyword or a trainer. Key words have brought me to Ted Talks with Elon Musk when I search for build and burn- a series by a fantastic trainer John Peel. I can search under John Peel and view about 650 workouts by him however, none are in order or categorized in series names or numerically. Very frustrating. However, you can search for a series by name on the phone app BUT it doesn’t stream to the TV so trying to do a workout watching your phone is difficult. I cannot a dupe the workouts to my tV as they don’t interface and there is no calendar on the TV app. I have expressed this shortcoming to iFit a few times and they open support tickets to close them within 20 minutes and the issue remains unsolved. It would seem like an easy fix to categorize workouts by series and in order as well as keywords as they suggest. I find it more odd to have Ted Talks pop up within their I fit app as well. The workouts and trainers are phenomenal. This shortcomings need to be addressed however. Please get this corrected iFit and train your support people better. They try hard but don’t seem well educated. Invest in your people and improve the functionality and streaming capabilities of your phone, TV and library.

I love the idea of IFIT with the ability to control my machine’s speed and incline during workouts, keep me in my hr zones etc. Unfortunately, it works terribly. Peloton is 1000x better!! I’m constantly having issues with the app. I have a NT 6.5S which only has a little 1” screen so I have to rely on the app. The active pulse and smart adjust doesn’t work from the iPhone (or phones in general is my understanding) so you must use a tablet. I’ve had so many connection issues with it seeing my hr monitor or being able to cast to my TV. Sometimes it will only decrease my speed when my hr is too high but never increase my speed when it gets low again. The UI is also pretty clunky. It’s hard to find specific workouts and you can’t see past workouts within the app. You have to login to your IFIT account online. I’ve tried contacting help a few times with some of the issues and they are also terrible. If they do respond, it’s about 2 weeks later and miraculously they always claim the issue is with my tablet or my hr monitor - never with the app or anything they will help with. Oddly, I don’t have issues with the hr monitor or iPad using ANY other apps except IFIT. Like I said, I think their concept is great, if they could just make it work like it’s intended and reliably. Or at least admit their faults when things don’t work instead of just brushing you off and telling you it’s some other problem I might have given it 3 stars.

I love the idea of iFit and really enjoy all of the sessions so far, but this app is really not good. There are some good things about the app. The quality of the videos is good, and the controls for the machine are relatively responsive. The app does lag a bit in some areas, particularly loading and saving workouts, but no breaking bugs that I have noticed yet. However, when it comes to finding workouts to do this app is simply just a dump of every video they offer with no infrastructure in place to find the workout for you. The organization of the videos is in endless tabs arranged by series. There is no searching, filtering, or sorting of any kind. This really falls into the bare minimum of what an app like this should have. If you want to find a workout for a given intensity or skill level, your only option is to swipe through the tabs until you find something with a promising title, select one of the videos in the series, and hope that it is one of the ones with a description that includes the intensity, because not all of them do. I will adjust my rating if future updates improve the workflow but as an application developer by trade the laziness of this app is a major let down. Seeing as this app is a key component to using iFit for entry level NordicTrack users (and non-NordicTrack users), improving the user experience in the app would increase the value of iFit tremendously.