Contact Flow Support

by 💢💥👀

Love this app, I use it as my main sketchbook. HOWEVER, I would love it if it didn’t all of a sudden shut down everytime I opened it. I can’t even use it anymore which is super disappointing since I paid for the yearly subscription and I have a lot of work in there that I would like to salvage. Can someone please help me fix this

Update: I just want to include that my phone and iPad are on the most recent ios, I have tried offloading the app and reloading, deleting the app and reinstalling. Force quitting the app and rebooting both of my devices and it’s still quitting as soon as I open the app. It’s having trouble “syncing” and loading the document. At this point I’m scared to lose all of my work and have trust issues when it comes to this app. Which is such a shame cause I really did enjoy it.

Update 2: sent two emails, two tweets, and this review has been updated multiple times. I’m irritated by the lack of customer service. Especially when I see that the developers has responded to someone else’s comment here 21 hours ago at the time that I’m typing this. When I sent my first email 5 days ago.

by Steve Loriot

I tried the free trial with full intention of subscribing for the year but when I tried to draw or sketch all I could do it make lines and circles or a box, those seam to be the only option to me. When I looked for the help section I found everything but how to free hand draw like the advertisement said I saws able to do. I worked with the interface for nearly 2 hours and never could do what I wanted to do and I couldn’t ask for help from any representative of the app there was now way to do that,I pushed every and any button switch sentence that I could find and nothing and no one to answer my questions. I terminated the session and canceled the subscription deleted the app with haste. I was completely frustrated and angry so the only way I can tell someone from the app was to do this. Maybe it’s just me but even the most basic app has the capability to get help from someone but not this one, tried it don’t like it would not recommend this to ANYONE!
Sincerely #&$%@ off

by Radiofreemal

Word of warning: Flow documents limit you to 50 maximum pasted images. I use Flow as my personal sketchbook, and as part of my creative process, I’m cutting/pasting all the time. After working for a month in a sketchbook, I hit the wall, and was alerted that I could not paste any more images into my file. This was completely out of the blue, no advance warning. Be aware: if your creative process involves pasting images, then you too may see this as a deal-breaker limitation to this app.

Sadly, as a result of this I am forced to write a negative review. I’ve been enjoying Flow for about a month. Nice UX, quality tools, intuitive, and I love being able to have tools on my phone while drawing on the iPad. I also like having my sketchbook on the cloud, available on either phone or iPad (a function that comes in extremely handy). However, a paster must paste; this is a deal breaker.

App developers, please remove this limitation. Thank you.