Contact Tully Support

I used this app religiously for over a year without a single issue. Then all of a sudden...after writing more than a dozen songs and at least 15 more unfinished projects, the app claims to have an update. I perform the update, log back in and my profile was empty. Zero files. Zero lyrics. I reached out to customer service. 1 week later, they finally respond and ask me for any possible screen names or email addresses associated. I reply. Another week later they reply and say they didn’t find anything...and asked me if I was sure those were the correct potential emails/screen names 😳. They said it must be my mistake...because I must have started a new profile when I updated the app...I did not. This is hours and hours of material lost...this has now been more than 2.5 months and still going. Can I please get a response that isn’t just the canned “please email customer support and they will help you” response...I’ve done that half a dozen times and it’s a waste of my time.

So I’ve been using Tully for year and some change now and it was really great. A place for all your masterpieces, all your beats, and all your recordings. A place where you can work with all 3 simultaneously or independently. For a long time I didn’t have any complaints and was loving the updates. Then about a week ago I noticed that some new lyrics I was just working on where gone, I was upset but didn’t think anything of more than most likely my mistake and forgot to save them. It didn’t end there two days ago I noticed it happened again but I was also missing two other set of lyrics and a recording, and now today it signed me out and won’t let me sign back in so there goes a year of my work. I’m just going back to using notes on iPhone

I think this app could be a very popular and good app. Currently it’s kind of annoying. One time for da it doesn’t walk you through how to use the app at all. 2 times for the part where you write your lyrics is wait too small to fit a bar in. What I mean is you have to go to the second line to finish your bar. Three time for da trash free beats, and it’s kind of annoying that you have to make your own beats and export them to the app if you don’t like the free beats. Four times for da there’s no beat maker! I downloaded it thinking there was a beat maker but no. You have to download a beat maker then export to the app. Honestly I can just use the notes app instead of this, because all it’s good for, and it doesn’t do a good job there. Keep grinding Joyner.