Boiling Point App Customer Service 💢
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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Boiling Point Group Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Boiling Point Website
Privacy Policy: http://www.bpgroupusa.com/privacypolicy.html
Developer: BPG IT
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3 Most reported problems 😔💔
Confused
by Diana28T
I downloaded the app while eating dinner and asked the cashier to scan my barcode when paying. After leaving, the app noted I had 52 points. I was so excited I was accumulating my first points! Two weeks later, I decided to give the online ordering through the app a try - I selected two items. When checking out, it kept telling me one of my items was unavailable and prompted me to continue with 1 item only. I finally figured out it was due to a meat substitution, changed it, only for the app to give me an alert that the order could not be placed. Eventually, it prompted me to a pickup time 15 minutes later. Ok, so I finally made it through a lot of trial and error, placed the order, got the order number, and when my husband gets to the restaurant they tell him the order doesn’t exist. To add insult to injury, I look at my barcode and it now says 0 points. What the heck is going on?! Was pretty excited about the rewards system / app and now I’m left feeling seriously let down.
Can’t log in my account any more
by Haha06
I have been enjoying boiling point for more than 0 years and I started using their app pretty early. I set up my account with Facebook log in and things were good until recent updates. The system does not allow me to log in with Facebook saying that you already have an account, sign in to merge with Facebook account. I clicked yes, and it moved to a page where it seems that I can log in with an email address (the same email address I used for FB). Since I never actually set up an account other than using Facebook to log in, I clicked forget password on the pass then got “you have an existing account with social media and I should log in that account” ( which was exactly what I was trying to do. So I can’t log in any more. Can’t get access to my account and lost my points forever. Maybe I should cut myself off anyway, their prices went up like crazy any way.
Ineffective
by Kagnomi
I don’t see the point of an app if you can’t even scan your barcode to get the points but you have to manually write it down on your receipt. Plus there’s no exclusive deals for people who do download the app like a birthday coupon so there’s not much of an incentive to use it - half the time I end up forgetting to pull out my app to get the points. It’d be nice if they could figure out a way for us to takeout order and pay through the app and that way get the points automatically.
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