LiveRun app not working? crashes or has problems?

LiveRun Status

Last Updated on 2022-11-22 by LiveTrail SARL

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Common LiveRun Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LiveRun app on iOS and Android devices. Solve all LiveRun app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LiveRun iPhone Issues and Solutions

LiveRun iOS app crashes, not working, errors
LiveRun iOS app network issues
LiveRun on iOS has black/white screen

LiveRun Android App Issues and Solutions

LiveRun has errors/crashing/not working
LiveRun server network connectivity issues
LiveRun has black screen

LiveRun iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LiveRun app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LiveRun app crashes or not working on Iphone (iOS):

Close and restart the LiveRun app on iPhone
Update LiveRun app to the Latest Version for iOS
Uninstall and reinstall LiveRun iPhone app
Update your iPhone to the latest iOS version

Fix LiveRun on iPhone unable to connect to server/internet connection issues::

To resolve LiveRun network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LiveRun black/white screen (blank screen) on iPhone:

Follow the LiveRun iOS app troubleshooting guide Here →

LiveRun Android App Issues and Solutions

Fix LiveRun not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LiveRun app issues:

Force Stop the LiveRun App
1. On android, goto "Settings" » click LiveRun app. » click "Force Stop".

Update LiveRun to the latest version on PlayStore

Clear LiveRun App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LiveRun app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LiveRun.

Fix LiveRun unable to contact server/ LiveRun internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LiveRun » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LiveRun » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LiveRun on android.

Solve LiveRun black/white screens issue on Android:

Follow the LiveRun android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at LiveTrail SARL, developers of LiveRun.

About this app

Keep an eye at the key information to achieve your race and to share the race with your loved ones. + Run light : find all the technical information of your race directly on this app (Cut-off time, supplies... + Push your limits : create your ghost table and give the best of you.