Contact Night Owl X Support

by Power Moves Ic

It only works when it feels like it. Doesn’t tel me wen. Person is at the door or in the driveway. Doesn’t let me play anything back or view live . It just spins and nothing happens. What a waste of money on an expensive security system to not be able to to view what’s going on 3/4 of the time. For what i paid for the system and its own internet service so it could work Efficiently i could of purchased adt or ring door bell and related devices. No one seems to have a problem with the ring app. If i need to sit home and watch the computer monitor it’s pointless to have the system. If I’m home i don’t need to see what’s going on . I am here. Bunch of trash.
Called in to try to resolve the problem and the customer service rep was disrespectful as well as inappropriate telling me to remain professional when i told him i wanted the supervisor then i was placed on hold for 20 minutes until they hung up on me. What a disgrace. I was told i should be happy the app is free. If it doesn’t work i would rather pay for an app that works. Apparently that was unprofessional of me and his comment if i should be happy the app was free is why i asked for the supervisor. I will be no longer using this hunk of crap once i can get an appointment with adt. As well as these ppl should be ashamed of how they treat their customers . Their system was well over $300 when i bought it. Plain disrespectful company.

by Lindsay R M

The settings to view default camera doesn’t not work. When I open the app I only see one camera then have to switch manually to see more cameras views. No matter how many times I save the setting everything I open on see one camera. Who ever made this update and approved it needs to be fired. I see hundreds of bad reviews of the update yet nothing has been fixed. Also says can’t view someone else is in playback. I’am the only one who has access to my camera. Also I can’t even take one of the cameras of notification anymore. App takes a long time to load, some playback view only does the 15 don’t refresh. I’ve contacted Tech support and their response it’s your internet or WiFi, it’s a bunch of bull the system is thing hooked up too the WiFi, it’s this update. Also asked how can someone be in playback and if they can tell me if there is another person logged in they said no but there is a max of 3 devices that can be logged in. My phone is the only log on. Such crap tech service and security system. Going to have to buy a different brand camera system as this flaw is a security risk not to be able to see all cameras at default sign in and someone else in playback. I’ve contacted

by THCnery

I would like to view the app in 1 column (2 cameras at a time, landscape). Why won't it save my selection? Under the option pull down I go to views and make my selection. There is no save button only Done. If I click done it will show the proper view... however if I navigate anywhere else on my phone and come back to the app I have to go through the whole process again. I would love for the app to auto save my settings so it is the same view next time I open the app. Edit: this app is basically useless on my phone... I can't get any of my cameras to load. I get a motion detection notification so I click over to the app to see what's going on. I usually wait a few minutes to see video... and nothing. So I spend a couple more minutes checking and readjusting all my setting (cause the app won't save any setting). Then after 5-10 minutes of screwing around with the app I give up. Whoever was breaking in would already be gone by now anyway... pretty frustrating. Edit: I feel like this app just stopped working... I can no longer even get a live video to load. ZERO STARS
Edit: I'm getting motion detection notifications as I'm writing this and I cannot get a video to load... causes more frustration than relief. Worthless app