Contact Night Owl HD Support

The Night Owl system itself is pretty good. Here are the biggest concerns with the App. Motion notifications: I often get a notification but when I press it, it opens the App and goes to the previous camera, or plays a video from earlier in the day, or sits there spinning. Even worse, the notification doesn’t indicate which camera had motion so you don’t even know which one to go check manually. This really makes the system almost worthless to me and seems like it would be so easy to fix. (This is not occasional. This is well over 50% of the time). (The other two camera systems I have both list which camera right in the alert and pull it up flawlessly in the App when there is motion). Live View: The App constantly (several times a day) goes back to blank on Live View and I have to manually go in and add all the cameras back in to the view. To make matters worse, it’s about a 50/50 shot whether the App will respond when I go to add a camera or I may have to come back and do it a few minutes later. Makes it really hard to trust the system when it’s so buggy and you don’t know if it will be there when you really need it.

I so wanted to give a good review, but this system and app are terrible. The cameras are OK, not great. The app, which is supposed to notify you of activity via alert notification, only works when you are actually in the app. Whenever you leave the app, it disconnects from your cameras. This also means that if you hear a noise in another room and want to quickly check what it was, you have to keep restarting the app until MAYBE it connects. While I haven't had issues with skipped video, it's impossible to sort through the video at all, so if it did catch someone while you were away, you would need to watch through the whole day to actually be made aware of it. I had a recent break in and this system fails to make me feel safe. At the price it's at and the amount of customers they have, they should be able to meet even our lowest standards. They do not. Seriously, don't waste your time. Return this system now.

Save your money and do not get this camera system when I try to view my cameras on my device it’s constantly coming off disconnected. When I do open the camera system off and it comes up it takes forever for the actual picture to show up by then it is too late. Buy a camera system worth your money just don’t by this camera system. For example when I hear a noise outside I pull up my camera system to see if there is anything going on to where I need to call 911 rather than going to my door by the time the pictures show up on the camera everything is over and I could’ve went outside to look myself and jeopardize my safety. I plan on buying a new camera system and throwing this one in the trash where it belongs so don’t buy this camera system where you will be doing the same thing that I am going through it is not worth it.