Contact Night Owl HD Support

by 250 Miles And Nothing

I bought and installed this system so I could keep an eye on my second home 250 miles away from where I live . Cameras work ok , but app is pure junk. Initial set up and motion detection activated constantly. Went back into the set up and moved motion select to medium hit ok and that was the last time I received any notifications of motion alerts. Call support and spend a good deal of time with nothing changed . I wanted to factory reset it , but I can not find out how to do that. Video that is captured when motion is supposed to have happened shows nothing I have given up on trying to get this system to work. Wish I had never bought this system but to late to take it and get my money back. Believe me I would not recommend this system to anyone

by P Rodriguez

This app is completely outdated, when you open the app it does not open the camera view, you have to select the veiw, and then it loads the cameras! The push notifications stop working one day, and has not worked every since. The last app update was 1 year ago, developer, you need to revise this app with the new OS updates. Also needs a revamp of the appearance, it looks like an app for iOS 4.

Update February 22, 2020: The app now crashes, I’m unable to use it! The system is awesome, but the app needs a major overhaul. I don’t know why Night Owl still has a lot of problems with the app, and refuses to revise and update the app. I’m in a point that I’m going to throw a good system on the trash and get a new one with a company that offers better support.

by StephanBrown

The Night Owl system itself is pretty good. Here are the biggest concerns with the App.

Motion notifications: I often get a notification but when I press it, it opens the App and goes to the previous camera, or plays a video from earlier in the day, or sits there spinning. Even worse, the notification doesn’t indicate which camera had motion so you don’t even know which one to go check manually. This really makes the system almost worthless to me and seems like it would be so easy to fix. (This is not occasional. This is well over 50% of the time). (The other two camera systems I have both list which camera right in the alert and pull it up flawlessly in the App when there is motion).

Live View: The App constantly (several times a day) goes back to blank on Live View and I have to manually go in and add all the cameras back in to the view. To make matters worse, it’s about a 50/50 shot whether the App will respond when I go to add a camera or I may have to come back and do it a few minutes later. Makes it really hard to trust the system when it’s so buggy and you don’t know if it will be there when you really need it.