Contact Bird Ride Electric Support

by Mrs.Ruffcorn

I became a charger for this company and just completed my first release today. All was well, I released the Bird to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my Bird was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the Bird map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the Bird, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company.

by Deaf Facebooker

My experience using bird as a software for my business as a fleet manager was horrendous. The equipment they provided was expensive and over priced to the point that they are making money from selling equipment, parts and revenue from riders. As a fleet manager, I felt disrespected by Bird management and the software team for restricting my ability to release scooters in areas which led to not being able to profit. Aside from vandalism, FMs attacking other FMs scooters, bird did nothing to mitigate the situation I was innocently in and been marred with vandalism and theft. Bird holds no responsibility for all the total losses and damages incurred on the scooters. I had to pay out of my pocket for all the parts and the scooters that have been missing to bird when I returned all of the scooters back the them. They terminated my contract 2 weeks after I signed a new contract and told me that my contract was terminated from my old contract. I was distraught how it played out to the end because no one at bird would hear me out. Bird Shopify store had no parts for me to replace the scooters I had standing in my office for 3 months and that was what led to my contract getting terminated - bird did not provide parts. They do not give a f if you did not meet their numbers and it shows they put profits before people. Given that I have worked so hard for this company. I will officially file a complaint within BBB because their B2B was illegal.

by Hgtdsahbbbbbb

The first time I wrote a bird was back in Santa Monica. I loved it! Unfortunately they have gone so far downhill. Currently, in Salt Lake City, you can’t even ride them downtown. They’re not anywhere near downtown. Recently, I tried to use one to get from my house to the airport. I was just planning on riding it from my house to the train, and then taking the train. What a mistake! Almost missed my flight. The scooter kept going fast and then slow. It kept telling me I was out of the service area. I will open the app and look at the map, but I was still in the service area according to the map. So I tried to move to the lighter colored section of the map, but it didn’t change anything. After 30 minutes of walking it to different locations, trying to make it work, I gave up. I kept trying to lock it but it wouldn’t lock no matter where I went, in the service area or out of it. Finally I found a number for customer service, so none of the options were that the ride wasn’t working. Period the customer service guy was very kind, and he did end up walking the ride for me and refunding me part of it. However, as this is the third time I’ve had issues with the app I’m totally done with them. Not to mention they are completely not helpful to me if I can’t use them downtown. I’ve never liked lime, but it looks as if I’ll have to use them from now on.