Contact FenSens Sensor Backup Camera Support

FenSens was selling this product for $199 less than 24 hours they where selling it for $99. The next day $149. They are flip flopping the price constantly on their website. Customer service is terrible unreachable and when I do reach out they threaten you with a 10% restocking fee and it clearly states on the website that you have a 30 day moneyback guarantee. We sent them multiple emails and only that that response about the 10% restocking fee. The product says it comes with a vent phone holder for your phone and it does not I’ve seen this stated multiple times from other people who’ve gotten their product so false advertisement on that also. The product overall isn’t bad ,but we use it on a cargo van and the parking guidelines are offset so you can’t use those ,this is why we want to return it. For 200 bucks it is just a piece of plastic with a simple camera and it houses 2200 mega amp NiCad batteries that’s all you get. This is a very simple product to make the app is not that difficult to develop I might just start my own line and sell it for $99 all the time and have great customer service. So bottom line I would not buy this product not happy at all...

This product and company are seriously THE worst. If I can give -5 stars I would. First the product itself never worked, waste of money. They hide their contact number so you can’t get help or technical support. Their security screws are freaking impossible to remove, I asked them to help send me a new one and they had to audacity to threaten me that they will only send me one if i write their app a good review. What a shady business practice! It’s ironic they put so much effort into making their sensor frame secure, jokes on whoever that steals this they’re getting a worthless piece of trash. I hope this company gets sued by its investors and consumers by offering a fraud of a product and lack of integrity.

I bought two of these thinking that you could install the “Tap” button and utilize the app once you use the “Tap” feature, this is not the case. You have to be actively running the App for the “Tap” feature to work. Basically, you have to open the app and run it in the background the entire time your in the car or it’s useless. Don’t be fooled like I was thinking you could download the app and upon pressing the “Tap” button it would launch the app. I sure wish they would fix this since I’m in over $200 for an item that doesn’t work!