Contact Presence Video Security Camera Support

Was a superb app at first. And it might still be superb if I could get support to help me fix it. Instead support just copy & pastes out of their online instructions. Gee I wish I had thought to read those myself. Oh wait I did. And mind you I am paying for this monthly. I may as well have stayed with the free presence app considering this is the kind of assistance I received from “support”. USELESS. If I’m going to pay monthly for an app I expect to receive support when I need it. Going to another app. Also as I’m trying to give a bad review coming up with a bunch of nonsense every time I try to enter my review. Claiming every single nickname I opt for is already taken. Etc etc Too bad presence doesn’t put as much effort into their customer & tech support as they apparently do in preventing bad reviews. Really? Someone used my 3x great grandma’s maiden and surnames as a nickname for rating the presence app? Really ? Wow. Lol SMH

I’ve been using this app for a while now but in the last month I’ve had issues/glitches with the 2 iphone cameras I set up. When I try to watch the live streaming, it says it can’t connect because of a port error of some sort. Or the app stops working all together and suddenly it shows me recordings for the day before but the time stamp is as if it just happened (so there will be 3-4 recordings with the same time stamp). Now the cameras aren’t showing up as active on my “remote control” iphone but still recording when motion activated. Plus, one of them keeps counting down to starting to record and then starts the countdown again, meanwhile with a bunch of green squares showing up on the screen as if it’s trying to focus. I have restarted, deleted & redownloaded...I’ve tried everything. I’m gonna look elsewhere—I can’t afford to not have this app work!

a recording countdown timer, meaning, if motion is detected, it won't begin recording for the time you set, with a hard coded minimum of 5 seconds. why? a MB-saving feature? nobody ever said it needs to record at 60fps in 1080. not only that, but there was no time delay to allow me to set my ipad into position and leave the area. literally defeating the purpose of a surveillance camera--i don't need to watch myself fumble to hurriedly place my pad into position. finally, why do i need a minimum of 5 seconds between captures? constantly requiring access to an outside server seems to suggest to me that the app developer is more concerned with themselves than providing even a decent product, no matter that it's offered for "free". this app was an instant turn off; i would recommend you look elsewhere and/or consider purchasing a decent, logical, GOOD surveillance app.