Bath & Body Works | B&BW app not working? crashes or has problems?

Bath & Body Works | B&BW Status


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⚠️ Most reported problems ⚠️

Not working
40.8%

Something else
22.5%

Login
18.3%

Crashes
7.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Bath & Body Works | B&BW Problems 😠👌🔥

- Value of rewards could be upped for more selection

- Sale prices do not count for rewards

- Points/purchase tracker not available in the app

- Points are removed from earning rewards

- App not available for everyone to use

- Trial period has gone on for too long

  57 Reported Issues: 😵🆘🛟🚨📢

Tracy Pyron
2022-09-01

Try to log in to my app and it keeps saying “oops something went wrong”

Valerie Smith
2022-08-30

Keeps saying oops something went wrong when trying to login

Lisa
2022-08-30

I was excited about this app, but now I'm just frustrated!!! I can't get past the "Next" button when completing my profile. I've cleared the cache, force stopped and uninstalled/reinstalled several times and nothing works. If this is supposedly available in my state, why isn't it ready & working properly?!?

Susan Jones
2022-08-30

I can't remove items out of my cart that I don't want

Rebecca Austin
2022-08-29

My app is not working. I am trying to clear my cart so I can place another order, but it will not allow me to do so. Please help. Thank you

Sharon R
2022-08-27

I'm having the same problem with the app keeps giving me the "oops there was an error" message. Anyone know how to fix this? Just like everyone else I've uninstalled the app reset the password but getting the same message,

Erin
2022-08-27

I cannot access my cart. I keep getting “an error has occurred.” I made another account and that one is working just fine so it’s specifically targeting my account. Idk why as I see others having the same issue. I’ve tried uninstalling app, using different browsers and devices. I even set the store pickup location before trying to access the cart- nothing works

Julie Parrott
2022-08-27

States I need to complete my profile. It is complete and I have checked the box to agree to conditions. When I hit next it just stays on this same screen. Have uninstalled and reinstalled app. Still same issue. Very frustrating. My email states I have a birthday gift and a 30 percent coupon in my wallet, but I can't access it.

Stephanie Hall
2022-08-22

Every time I try to log in it says oooops something went wrong

Lupe Choyce
2022-08-22

Keep getting oops something went wrong. Tried to uninstall and install multiple times and still cant get in

Melissa Genito
2022-08-22

Can’t login in the my bath and body works app- changed password and still doesn’t work - when I try to login it just says “oops something went wrong”

A Cirelli
2022-08-21

Downloaded app and unable to log in. Changed password on the site and still not able to log into app.

Andrea Rabago
2022-08-20

I can not view shopping cart.

Frustrated User
2022-08-20

I can’t view my shopping cart. It says: An error has occurred

Edith
2022-08-17

App wont let me log in. Keeps saying Oops something went wrong. Very frustrating.

Rachel
2022-08-16

Unable to log in. Keep getting the error message ‘oops something went wrong’. My login info is 100% correct. What’s up with this?

Alexia Brown
2022-08-15

I’m trying to put in my email to create an account and it keeps saying oops something went wrong.

Kristen Flores
2022-08-02

I can’t view my shopping cart. It says: An error has occurred

Tori B Harris
2022-07-18

I can’t login to the app. Everytime I do it says oops something went wrong. Everything is correct.

Amanda
2022-07-18

I can’t get past the losing screen, just keeps saying “oops something went wrong please try again”. Really sucks because I was excited for the Halloween drop

Jennifer Love
2022-07-13

I have 3 rewards available. 2 will expire tomorrow and it says I have no rewards and I can clearly see in the other part of the app I have them.

Molly
2022-07-12

Wont let me login on my app or the website. Keeps saying "oops something went wrong please try again" i even reset my password and still keep getting the same message.

Michelle Archibald
2022-07-12

Won’t let me sign in, keeps saying oops there was an error. Says Face ID isn’t working and says my password is wrong. Redirects me to change it. I did. Came back and it makes me hold down a pill shaped button because it thinks I’m a robot. Frustrating. Giving up on it today. Won’t be participating in sale.

Jennifer Colonna
2022-07-07

I cannot log in on the app. It keeps taking me back to the rewards for perks. It will never get beyond that. It’s super frustrating.

Anne-Marie Brancifort
2022-06-10

Won't update. Tried to uninstall/reinstall and now can't get it at all!. So frustrating!

Linda G Bain
2022-06-08

When I put my password it directs me to way to get perks by putting in my birthday. It NEVER lets me get to the products so I can buy what I want. It is VERY frustrating. Why offer an app if it does not work. I have to call and give my order over the phone after being put on hold for a lo g time. Please do something so a customer can go straight to shopping.

Michelle Thurman
2022-05-28

Can not go past the sign in of my app. Not sure what to do.

Showing 31-57 of 57

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About this app

Earn FREE product, shop in a snap and more—just consider BathBodyWorksBBW your personal shopper (that dishes about all the best deals first). • Earn points toward your choice of FREE full-size products (up to $16.  Oh, and we’ll set you up with $10 off $30 just for joining! (Give us up to 72 hours to add this welcome offer to your Wallet.