Bath & Body Works | B&BW app not working? crashes or has problems?

Bath & Body Works | B&BW Status


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⚠️ Most reported problems ⚠️

Not working
39.8%

Something else
24.4%

Login
17.9%

Crashes
7.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Bath & Body Works | B&BW Problems 😠👌🔥

- Value of rewards could be upped for more selection

- Sale prices do not count for rewards

- Points/purchase tracker not available in the app

- Points are removed from earning rewards

- App not available for everyone to use

- Trial period has gone on for too long

  57 Reported Issues: 😵🆘🛟🚨📢

Lesley Krebs
2024-07-28

I have 11 candles in my cart and I am able to get to billing screen but when I select"review order", nothing happens and I can't get the order to process. I'm not getting any error messages with my billing method so I don't believe there is a problem there.

Monica Rios
2024-02-28

Can’t remove items from my cart

Kathleenp Cupples
2024-02-01

I am not able to view my shopping cart and check out tonight. I also had 20% off my order tonight and will lose that as well. This a strange issue for an online business to have because no one can order or purchase any goods! LOL!

Amber Adkins
2024-01-25

Getting a cart error stating items are no longer available but I cant access the cart to remove them and select alternative products. The cart page is gray out and then a blues square of seath just keeps circling and page wont load

Nikki Umstattd
2023-12-06

App not letting me checkout and does not shows my rewards. Could not order candles or hand soaps....☹️

Angela Bouchard
2023-12-03

I deleted the bath and body works app. I then tried to reinstall it but it says it isn't compatible with my device. i hope they fix this issue.

Bettina Hernton
2023-12-01

I can't check out on Bath and Body works App, as well on the Klarna app

Donna Williams
2023-11-06

My app will not open, just keeps loading?

Deborah Bridgett
2023-10-05

My app needed upgrading on my android phone. The phone states that this app is incompatible with my device. Why?

Gwendolyn Kolbeck
2023-08-09

Tried installing the app on my android phone, twice, and have the same problem. Can't get past the "Complete Profile" page!

Megan
2023-04-26

I am having issues uploading and taking pictures for my BBW reviews. All my permissions are up to date, my email/password are valid, & even when I attempt to input my photos from the web portal, there is an error that won't allow me to finish the upload. I am confused by this, & very unhappy. I know a picture says a thousand words & helps reviewers a great deal. I want to be able to upload mone, or take pictures to share for my reviews, but at this time I simply can't. Can you help me? Thank you for your help, as this is very disappointing.

Angela
2023-03-13

Yesterday when shopping I went to open my wallet for my coupons and the app was completely frozen and the cashier and I were not able to get anywhere on the app. When it finally started working again (hours later) all my coupons were gone. I'd rather get coupons in the mail from now on after this experience.

Karen Sorenson
2022-12-31

Cart is not working will not load.

Connie
2022-12-17

I can't get past finishing up my profile. When I put in all information and check the box and hit next it does nothing

Zola Haddley
2022-12-12

Opps something went wrong. I can’t access any of my coupons. I’m pissed. This is a scam app

Anonymous
2022-11-28

My app hasn't let me choose store location for in-store pickups since day 1

Cari
2022-11-27

App always says oops something went wrong when trying to long. It has never worked from day one, even after uninstalling and reinstalling it several times.

Cath Miller
2022-11-13

Can't get past the almost there page in the app

E B
2022-11-11

The app keeps saying, 'Oops something went wrong. I have uninstalled and reinstalled it several times.

Debra Stingley
2022-11-05

Can't login oops something went wrong. Uninstall and reinstall same problem.

Autumn D Smith
2022-10-29

Won't let me past where you put in birthday, and agree to terms, but next , but it won't go any further! I've called customer service 4 times! Went to Bath & Body store 4 times! Still can't get past that part! Have deleted, reinstalled! Tried setting up account on daughter's phone! Still can't make it past birthday/agree to terms page! I go at least 1 time a week to B& B store, and can't use any rewards! Birthday way 10/27 can't use birthday reward! Can't see wallet ! I'm losing rewards! Please help me fix my account!

Melissa R. Marquez
2022-10-27

Says item is no longer available but when I try to remove it , it freezes up and won't remove the item. I've tried several times. Very frustrating.

Anne Thompson
2022-10-24

Trying to download app and it says tap twice to download but just takes me back to first page of download. I purchased today and want to earn my points

Kelley L Mann
2022-10-10

I can't move passed the complete profile page. When I hit the next button, it stays on the "almost there!!! Complete your profile" page. I have unintalled and installed and cleared the cache. Please help

Tina Smith
2022-09-18

Every time I go to sign in it tells to upgrade my app. I have the latest update there is and because of this it is not adding my points when I shop. I ha e s0ent over a 100 dollars the past 3 days and known of the points have been added to my acct. HELP PLEASE

Daniels
2022-09-17

Bath and Body Works App wont let me set my store to pickup items.

Jackie
2022-09-07

I loved shopping with my coupons. Now you’ve taken those away and given us an app that doesn’t work at all. I can no longer afford your store. Way to go.

Carolyn Schaefer
2022-09-07

unable to sign into app “oops something went wrong”

Renesha
2022-09-03

Everytime I try to log in an error message pops up saying “oops something went wrong”

Alissa Turner
2022-09-01

Hi I was wondering if you could help me with the app. When I put my email in and then the password doesn't work. It always says oops something went wrong. How long do you think it will take to work on everyone phone. my number is 2406822781

Showing 1-30 of 57

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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bath & Body Works Brand Management, Inc., developers of Bath & Body Works | B&BW.


Verified email ✔✔

E-Mail: customercare@bathandbodyworks.com

Website: 🌍 Visit My Bath & Body Works Website

Privacy Policy: https://www.bathandbodyworks.com/customer-care/privacy-and-security.html

Developer: Bath and Body Works Mobile




About this app

Earn FREE product, shop in a snap and more—just consider BathBodyWorksBBW your personal shopper (that dishes about all the best deals first). • Earn points toward your choice of FREE full-size products (up to $16.  Oh, and we’ll set you up with $10 off $30 just for joining! (Give us up to 72 hours to add this welcome offer to your Wallet.