AT&T ProTech Reviews

I spoke with Jasmine briefly about some help I needed to get into my apple account to get back all of my contacts off of my old SIM card but unfortunately ran out of time ! I had been trying all day to do it myself when I should’ve just called you guys at tech support and probably would have gotten it done in minutes instead of half a day ! I did want to make sure that Jasmine got her fair share of kudos for attempting to help my wife and I in the short time that we had to accomplish way more than time allotted us but all in all we most definitely had a very informative and pleasant time with the Assistance of your trusted tech support employee Jasmine and I personally believe that she definitely and unequivocally has earned a raise but we’ll leave the amount up to managements capable hands ! Thanks again for all the help we got after we decided to try to get that help way too late but it is what it is !

My name is Gayle Murigu. I am 63 years old and not that up on technology are use Protech all the time and they have helped me and they have taught me so much, they have always been so patient with me when half the time I couldn’t even see what they were talking about because the little abs are so small and my fingers just couldn’t get them to tap for some reason I have done a lot of work with, Believe me I have done a lot you can’t imagine how many times I’ve had to call ProTech and they’ve helped me every time! I depend on them to help me because my own children don’t have the time to help me. I Call them every day for months because my phone was dysfunctional and they kept trying to help me over and over and over again they finally sent me to Apple Apple couldn’t help me and I had to fight with them for a new phone and finally I had to put my foot downAnd get a little nasty with them but I did get my new phone!

I was pleased with customer service. I was out of town for a couple of weeks when my watch stopped working. That alone was stressful, but really need it in airport. The customer service rep had the best attitude, and stayed with me, because we had to wait a couple of times for reset. I wish I could remember her name, so I could let her manager know that she does a great job.

Some other things I am not happy about (like last year my Apple Watch stopped working two weeks after warranty was out. My phone was a year old, bought same time as watch. Was told if I bought a new Apple Watch, wouldn’t work with my year old phone......so I bought a new one. This year it is acting up after 14 months. It seems they are throwaway items.....use for a year and discard).

Back to service.....I was very pleased with that. Having a pleasant experience makes it easier to call again when need arises.

Pro tech is awesome. I am new to apple and have their app. They came highly recommended but with that said I was still Leary and skeptical about them being able to assist me.
I have terrible issues with any electronic device and am technologically challenged. Not illiterate well maybe partially, but I tend to go round and round and can’t seem to recall or know what’s the best and easiest way to use my smartphone.
Pro tech not only assisted in my moment of crisis and duress. They continued helping and gave me numbers and links for services and continuing support.
Other support and help centers usually hang up on me, get mad because I didn’t understand, yelled and me said I take too long and waste their time.
Pro tech were and continue to be very courteous, polite, and extremely knowledgeable and proficient. The are also patient and understanding and do not judge.
Pro tech is truly there to help and do everything they can and don’t give up until you are satisfied.
Pro-tech has set the standard of what service help support bar so high that no one will be able to come close even if they improve three-fold from their so called best
Way to go pro-tech
You are my tech hero’s!!!!
Thank you
And to any one reading this I recommend using pro tech there is no better and I have used several can’t even count how many
T.E-M.

Love the folks at AT&T, great professionalism and smooth service for the most part. My first experience using the Assurion coverage was not at all a good one, although it was an unusual circumstance. IPhone 11, structurally the thing is just a slim chunk of glass. Mine fell into a concrete slab and shattered the back- - the screen was cracked as well... but it was still a functional device so they wouldn’t replace or repair the thing. I paid a cell repair shop to install a new screen when it finally gave up the ghost so there’s another 200$ spent. The poor thing was kept together for MONTHS before it finally lost too many pieces to function at all, just before a completed backup no less. Finally, since the phone wasn’t usable anymore I got a replacement sent to me for the surcharge of 200$.

I pray the ProTech is a more substantial alternative.

Went and got this new phone ( 11) , Mark was great with transferring everything for me, as I’m not new phone smart , everything was great Cept my email didn’t transfer , so I went back and asked fir help , I must have the virus;(,,( which I don’t), but I prolly would have gotten more help and attention from they’re garbage man , :(, I did as c asked to check with spectrum as they are my internet/mail provider and they sort of thought that ATT&T should have gotten it going fir me , I went back to the AT&T store,( hermitage pa) and they were done with me in 5 mins , saying they can’t help me at all and good luck , this pone still doesn’t work right . And freezes up now and then, I’m seriously afraid to take it to store as I feel I’ll get turned away again , I’m sorry this is so negitive but it’s honest ,
Gary

ATTProTech has been my best experience with AT&T. Easy to use, very friendly and knowledgeable staff. They’re super patient and walk you every step of the way. It’s quick access to service and hassle free. I wish this had been available a while back. I hope ATTProTech continues to be part of the services AT&T offers. To be honest, I was so frustrated with AT&T and the thought of have to ontact AT&T was awful. The use of ATTProTech and my experience has truly changed my how I feel about AT&T. I find they realized the void in customer service and took amazing leaps forward in creating ATTProTech. Bravo! Try it, you’ll thank me later.

I reached out to a ProTech representative, and if I could give them 0 stars I would. My issue with my phone is that when not on WiFi I can’t send gifs, which isn’t the biggest deal (why it’s been a year and I haven’t looked much into it) but when I did I expected the issue to be resolved by a “professional”. The representative looked into some solutions, and had me answer a couple questions. Had me turn WiFi off and then send myself a gif and coincidentally it worked, and I reported it had expecting another task to be given to try. The representative ended it there, I stated it did not fix the task and the rep responded inferring I was an idiot, even though I stated I didn’t just want to talk to myself and it still wouldn’t work sending to others. The rep then ended the conversation by letting me submit my rating on how they did. No effort on their part to try and actually solve the issue. C, do better next time. That was sad.

I’ve been with att for 15+ years I have 2 iPads and 4 phones in service else last year my phone broke iPhone 6 so I paid 100 insurance and they sent me a new phone but the phone they sent me was defected and had no volume so I bought earbuds then something else went wrong and I needed a new one they charged me 150 and sent me a new phone two months later I phone 6 would not hold a charge so they said it was under warranty and sent me a new phone three months later (today) this phone does not work Bluetooth and WiFi do not work so they tell me I’m lucky because although it is not under warranty I still have insurance and all I have to do is pay . Not to mention all the time spent on the phone with these agents every couple months I looking for o new provider
AT&T does not deserve my business and by the way I’m also going to change my internet service and cable

I have had ProTech 4 on my wireless account. A long time user of the photo bucket app. When trying to problem solve issue with that thru ATTProTech is slow, easy time they direct me to use ATTProTech for faster service use ATTProTech and each time I try I sign in and then when I try to chat with an expert it tells me they don’t find a account with them and goes straight to trying to sell me some. What the heck? You pride yourselves in making money off customers by promoting how your tech support is amazing. But yet when you need that everything sends you in circles or you offer a slow very hard to explain and us chat bot. Very unhappy this us worst support EVER!!

Amendment to above issue.
So I got response to this and was told to contact them. I have. Going going on 3 days no reply from suggested hep. Guess they don’t value there customers

I was just looking into getting a replacement phone because my phone wouldn’t stay connected to WiFi. I have called ATT tech support before with no resolve. I stumbled upon ATTProTech ( didn’t know it was apart of what I was already paying for). Reached out and the rep immediately fixed my problem. It’s been 6mths at least maybe more I’ve been dealing with this issue and using all my data. Throughout the whole morning the rep was always there and even updated when he would be away. This is an amazing service. Hands down!! Keep up the excellent customer service.

As a business owner ProTach definitely saves me time and money! It’s fast to use and the ProTech gurus are knowledgeable. When someone broke into our company car and robbed my employees, ProTech was a time saver when I needed replacement phone. Because this is a business account we had a lot of apps and such that we thought would take a week to get back! ProTech activated, restored, and had us up and running in 20 minutes via the Chat feature!!!! I would recommend ProTech to any business owner or persons on the go who don’t have time to wait on hold or run to the nearest store. Thanks ProTech!

I had a problem with the calendar on my iPhone and my iPads. I didn’t want some of the other holidays which were automatically added during the last couple of updates. I wanted to get rid of them to unclog my calendar and also because I don’t celebrate those holidays and I don’t care to have them on my calendar. But unfortunately Apple has forced them on these calendars. And unfortunately again, there’s nothing I can do about it. But the service was great the individual that helped me was very patient and very very nice.

I have used ATT for many many more years than your records show. I have always been fairly satisfied with the service I received. I am having trouble with my iphone and the supposed solution is to purchase another iphone. Protech has not even tried to fix my phone. I guess I will have to go to the Apple Store in Houston. This is not the first time I have had the problems Im having and pro tech has always fixed my phone but now protech finds different reasons they cant help me. Last time I called I was just hung up on several times, today I was told the Apple App was not working to call back. I am so disappointed I am just waiting for another provider to make a great advertised offer to leave ATT. I have always used ATT but see a future with Att coming to an end. Deborah Perry

I’ve been with AT&T for many years, like 30, except when I got pushed a singular for a little while. Initially with AT&T customer service was very good when I came back after the singular stent, AT&T customer service left a lot to be desired. With Protech it seems again like I am able to have a spokes person in the company and reasonable customer service. It’s unfortunate that good customer service is now a service you paid for but I am happy to pay the Protech fees to get the service.

Awesome app! I was skeptical when I was more or less required to instal ATTProTech when I set up my phone. Within an hour I had some connectivity issues and used the messaging tech support for help. I was instantly talking to a person who walked me through trouble shooting the issue. The first couple things didn’t work but he narrowed it down and fixed my issue within 10 minutes. Very user friendly as I’m not very tech savvy. Definitely be my go to for any future issues. Thanks ATT ProTech!!

How can I keep this person who sends my txt to Eugene & they have my first name too - weekly n 2 times a week out of my phone & all their bad txt n advertising n using other companies name in txt to Eugene/ not here n my first name Rita?
Why can’t AT&T stop this?
•This has been going on since the pandemic virus started around that time frame.
This person/persons change numbers all the time n I block them n send to 7726 - AT&T Spam & this is still going on. When will this end ???
RitaHellmann

Unfortunately getting service in quite a few places is weak.,always dropping calls or having to resend me a signal at least once a month. You need to find out what Verizon is doing because you get service EVERYWHERE with them. Sorry to say. Maybe build more towers? Something needs to change . We figured going with AT&T would be a no brainer since you’ve been around for decades. Not the case your rated #3 you need to get to # 1. Lets see what you can do. Thanks and you asked.

Well let me begin by saying I am very pleased with this great powerful app n I would love to know a lot more ways n in’s n out’s of knowing how to use this great app yah n however I am also pleased n I really appreciate all the fine workers Helping me how to control my lucky ways on how to use the best ways possible of this great app yah of course my horse yah bye now n thank u may al your blessings count n don’t forget to always count all your blessings bye now n thank u whoever u are bye now n ha e a very nice evening n goodnight bye now

I am older but I do use a smart phone. I am not tech-savvy and what seems instinctive to my children is totally foreign to me. I probably use Pro-Tech 3-5 times a year when I need help figuring how to do something. They are patient, knowledgeable and always helpful. They helped me when I couldn’t get data while out of the US. They helped me get photos from my phone to the computer. They helped me when the phone wouldn’t ring. I cannot say enough kind words about them.

I have an iPhone X and I won’t going to details but it wasn’t working. Protech sent me out a new phone but advised me to plug my old phone in anyway. I plug the old phone in and it worked so I sent the new one back. Two days later my iPhone X got real hot and was stuck in one screen and I could not turn it off or do anything. Protec assisted me in the phone and it finally did work. However, Even though they did not see the original new phone back in the office yet, they sent me a new phone. This is to replace my phone which they say may be damaged since overheated. I was only charged the deductible one time. I praise the staff at Protech for their excellent customer service and assistance. Two days before all this happened I was going to take my insurance off my phones, Watches, ipad mini and iPad Pro. I will never take off the insurance on these items. Thank you pro staff again for the wonderful customer service you provide.