PictureThis app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Not working
39.7%

Something else
37.2%

Connection
10.3%

Crashes
5.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of PictureThis Problems 🔥

- Requires data or WiFi

- Constantly pushing to purchase subscription

- Not always accurate

- Difficult to cancel subscription

📋 29 Reported Issues:

R
Rod James 2024-03-23

When you select take picture (an example is an apple tree, it analyses the shot, and then identifies it as a prune tree ? Does a similar thing with many other plants, in that it identifies them as something they are not ? I've just paid £7,99 to renew my monthly subscription, and this is totally wrong.

J
John Orlowski 2024-01-27

Notifications still not working

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LuAnn Mastrangelo 2023-09-24

I am absolutely hating this app. I paid the $29.99 for this and I'm so aggravated that I did. Every time I click on the icon to open it it tells me about paying the $29.99 again! What kind of scam is this? Not only that but when I took a picture of my plant that has obvious white spots and circles all over it it tells me the plant is fine! What kind of nonsense is that? And then it has the nerve to tell me my subscription is already expired and it's not expiring till next month 2024 so what the heck is going on here? And if I can't ask someone what is wrong with my plant and then help me what do I need this ridiculous app for?

G
Gail Van Heeswijk 2023-07-11

The suggestion of going into settings, apps, and then “picture this” is not an option for me as “picture this” does not come up. This would be my second year for this subscription. First year no problems. Now I can do nothing at all. It’s dead, plus it appears to only do plants (not buildings), if it does become functional. Please assist. Thanks, Gail

M
Maureen G Stoudt 2023-06-22

I have a subscription to Picture This from my iphone. I just replaced my phone with a Google Pixel. Is there anyway to connect my accounts so I will have all my pictures transferred?

J
Judy Merchant 2023-05-21

Hello! Great APP. I bought the Family Plan. Please guide me on how to add my family members so we all have Picture This! Thank you!

B
Barbara 2023-04-30

The plant I am identifying is not showing on the screen when I am pointing camera at plant, but it takes the photo. It makes it impossible to centre the plant correctly. It has worked correctly for over a year but now stopped showing the image until I have taken the photo. All I see is the black screen and centring lines.

J
Jo McNeil 2022-12-22

I have a felt bush Kalanchoe and under hardiness it says 20 degrees F. I trusted that. My plant suffered frostbite. Under the more detailed information, which I just discovered is there, it says bring it inside if under 41 degrees. Please update the information and please check that your information is accurate. Also, I live in Arizona, and often when it says 'direct sunlight' that would not be appropriate for plants in Arizona in our extreme heat.

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Gary Mineo 2022-10-24

Won't install. Says app will install soon.

A
Ariane Blais 2022-08-23

I have an Iphone and since today, can’t open the app, its crashes each time…

G
Gy 2022-08-22

Can’t use the app on iPhonw and was billed for a year (until April 2023). Cancel subscription and refund please.

L
LaDelia (Dia) Musante 2022-08-17

It is failing to identify.

P
Patricia Lunn 2022-08-08

My picture this isnt working just says waiting

T
Tami Weir 2022-07-20

I want to cancel my subscription, I'm still being billed and I'm not using it. I can't even get in to use it. Thank u

E
Eva 2022-07-14

Just to get help on the chat when I was double billed I was sent to some third party outfit I never heard of that wanted my credit card info just to get a question answered about an error. Sets off all kinds of red flags. Many unable to cancel, setting off more red flags. Worst customer service ever.

B
Bobbie Kangas 2022-07-13

I want to cancel but see no option to do so.

K
Kathleen Keitel 2022-07-07

GloRity is charging me twice in May (12th $6.41 and 13th $4.27). Then every month of $6.41. I thought the $6.41 was a one time charge for the app. I want to keep the the plant identifier - Picture This. What is the $4.27 monthly fee for?

R
Robert Newgarden 2022-07-06

The app is no longer accessing any recent pictures from my photo gallery.

H
Heather Johnston 2022-06-18

All my pictures from the last 2 years that I've had this app have disappeared! I don't think my subscription has run out but I don't know how to check this.

A
Alexandria Carey 2022-06-09

When I click on the icon, I get nothing at all on my screen. Very frustrating. Please advise.

P
Peter Robert Jurbala 2022-05-31

The app does not always work when I am outside given me messages like poor connection or unable to identify. I make multiple attempts but it seems to be hit or miss. I am just taking pictures of pretty common plantings. Love it when it works right. Is there something I don´t understand about the app?

C
Charles 2022-05-31

Very difficult to cancel this app. Should be reported to every regulatory body out there . Would never recommend this to anyone. scam!!!

J
Judith Mcnew 2022-05-28

Having trouble logging in. I know I subscribed yet it keeps telling me to subscribe and my free trial was over. Tried to change password and it says my email is not in the system. The app is difficult but i stll want to use it.

G
Gary Langhoff 2022-05-18

I purchased this app and have yet been able to use it. Will not let me login

D
Deborah Hiser 2022-05-04

I want to cancel this app and there no cancel option. I will report this to the consumer protection folks. email me debchiser@redacted with directions of how to cancel or I will report to every regulatory agency that handles these matters.

D
Deborah Hiser 2022-05-04

I want to cancel this app and there is no cancel option.

R
Robert Picard 2022-04-21

I like the PIcture This App. Bought a new IPhone; had to download the Picture This App. The only alternative is to buy another subscription. I just want to use what I have already bought.

S
Shirley Evans 2022-03-09

My subscription of PictureThis hasn’t moved to my new iPhone 12 I’m not able to use it, I also can’t see where to log in , I purchased it in Oct 21

M
Michelle Roberts 2022-02-23

My pictures disappeared. Please advice if they go into a gallery, and how this app works. I do have a paid subscription.

Showing 1-29 of 29 reported issues:

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Developer: Glority Global Group Ltd.