AT PrEP app not working? crashes or has problems?

AT PrEP Status

Last Updated on 2020-01-08 by Observia SAS

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Common AT PrEP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AT PrEP app on iOS and Android devices. Solve all AT PrEP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AT PrEP iPhone Issues and Solutions

AT PrEP iOS app crashes, not working, errors
AT PrEP iOS app network issues
AT PrEP on iOS has black/white screen

AT PrEP Android App Issues and Solutions

AT PrEP has errors/crashing/not working
AT PrEP server network connectivity issues
AT PrEP has black screen

AT PrEP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AT PrEP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AT PrEP app crashes or not working on Iphone (iOS):

Close and restart the AT PrEP app on iPhone
Update AT PrEP app to the Latest Version for iOS
Uninstall and reinstall AT PrEP iPhone app
Update your iPhone to the latest iOS version

Fix AT PrEP on iPhone unable to connect to server/internet connection issues::

To resolve AT PrEP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AT PrEP black/white screen (blank screen) on iPhone:

Follow the AT PrEP iOS app troubleshooting guide Here →

AT PrEP Android App Issues and Solutions

Fix AT PrEP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AT PrEP app issues:

Force Stop the AT PrEP App
1. On android, goto "Settings" » click AT PrEP app. » click "Force Stop".

Update AT PrEP to the latest version on PlayStore

Clear AT PrEP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AT PrEP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AT PrEP.

Fix AT PrEP unable to contact server/ AT PrEP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AT PrEP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AT PrEP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AT PrEP on android.

Solve AT PrEP black/white screens issue on Android:

Follow the AT PrEP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Observia SAS, developers of AT PrEP.

About this app

Mise au point par l’association Actions Traitements, une association spécialisée dans le suivi thérapeutique, AT-PrEP génère les rappels de prises des comprimés pour les prépeurs qui suivent un schéma continu ou « à la demande ». • La rubrique « A savoir » délivre une série de conseils qui répondent à toutes les questions que les prépeurs peuvent se poser. Pour les Prépeurs qui oublient leurs prises de Truvada® ou qui craignent de les oublier, AT-PrEP est là pour les aider. Prendre des médicaments n’est pas toujours simple, surtout quand on ne les prend pas tous les jours. Des effets secondaires en passant par des conseils de prise ou les réflexes à avoir en cas d’oubli : tout est là.