myDiab Status

Last Updated on 2021-09-13 by MDHC

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Most reported problems

Connection

66.7%

33.3%

Common myDiab Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve myDiab network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the myDiab App
1. On android, goto Settings » myDiab » click [Force Stop]

Clear myDiab App Cache and Data:
1. On android, goto Settings » Apps » myDiab » Storage » click [Clear Data] option. This clears both data and cache.
2. restart myDiab.

On android, goto Settings » Apps or Manage Apps tab.
Click myDiab » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto myDiab » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch myDiab

Contact e-Mail: [email protected]

E-Mail: [email protected]

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Developer: mySugr GmbH

Mar 30, 2026, 11:27 AM
a Windows user from Dreux, France reported problems with myDiab : Connection
Mar 30, 2026, 11:26 AM
a Windows user from Dreux, France reported problems with myDiab : Login
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