Contact X VPN Support

by Pkhmyl

I used paid version of this app within a week due to internet lockout in Belarus that followed straight after president election. After this period I was continuously trying to unsubscribe but neither through the app nor via their website i wasn’t able to do that. Only two months after their support helped me to do that, but I want to admit that it possible to cancel only with their help on their side. I didn’t delete the app and occasionally tried to use it on my phone when internet was off and just on the same day I got billed even though that I didn’t approve any payment or any re-subscription options. They just used my card data and re-subscribe me using my card. The app is ok, but the service and attitude to the personal data is awful. If you return my money and unsubscribe me I’ll think about changing my review.
You have two days otherwise I’ll report to the police and to the bank as it’s some kind of fraud. Pavel K

by Thisnicknameis Not Taken

As an ‘incentive’ for users to pay for this app, the free version deliberately and regularly disconnects from the VPN without warning, leaving the user totally exposed so making it practically useless! Opening the app, users are then greeted with a message encouraging them to upgrade to the premium, pay-to-use version. To deliberately not have a warning before it disconnects from the VPN while leaving you STILL connected to the internet (instead of auto kill), is appallingly bad customer relations and a possible ominous indicator for those who decide to pay for this app.

If fact, almost all of what used to be free has now been moved to the premium version, even the auto kill option, which seems particularly unnecessary and mean. I wouldn’t be surprised if the next update further limits it to a short free trial period. Use the ‘free’ version at your own risk!

by IOS_Report

This VPN worked for a good amount of time, months and years its been, but recently I have discovered that this VPN gave a malware to my iPad. My iPad was glitching all over the place, and I know that it came from X-VPN because when I deleted it the malware stopped. I have many concerns if other users may be experiencing this but don’t know what it came from. Either if this was intentional, or a bug, it needs to be fixed. I deleted everything I had that was aside from school work, so I am pretty sure that it came from the VPN software. Hopefully this never happens again and until it’s safe again I will use a VPN, just not certain if I can use this one again. If I am wrong please give a dev response, just from my knowledge and observations that this system caused the malware on my iPad, which ruined my educational learning and wherever I went when I needed it the most.