MySSI app not working? crashes or has problems?

MySSI Status

Last Updated on 2025-05-13 by SSI International GmbH

I have a problem with MySSI

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15 User reports:
App has problems

User reports 15

⚠️ Most reported problems ⚠️

Connection

41.2%

Not working

23.5%

Crashes

17.6%

Something else

11.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of MySSI Problems 🔥

- PSI end field glitch

- Online training progress/status not syncing well with the app

- Cannot import dives from other programs

- Bluetooth syncing issues with some dive computers

- App does not remember the page where the user left off while studying

- Limited import options for dive log data

- No way to export log data

📋 2 Reported Issues:

Wanda Wiseman 2023-01-17

The app Myssi app gets to a point and stops, can’t get to results gets stuck after log in

Tim 2022-07-25

MySSI app gets stuck on black screen with white SSI in the center. I have completely rebooted (erased all data) from my phone and I am still getting the same problem with the app. Please help.

Showing 1-2 of 2 reported issues:

Have a Problem with MySSI? Report Issue

Common MySSI Problems & Solutions. Troubleshooting Guide

Table of Contents:

MySSI iPhone Issues and Solutions

MySSI iOS app crashes, not working, errors
MySSI iOS app network issues
MySSI on iOS has black/white screen

MySSI Android App Issues and Solutions

MySSI has errors/crashing/not working
MySSI server network connectivity issues
MySSI has black screen

⚠️ Troubleshoot | Fix Now in One Click

MySSI iPhone Issues and Solutions

How to fix MySSI app crashes or not working on Iphone (iOS):

Close and restart the MySSI app on iPhone
Update MySSI app to the Latest Version for iOS
Uninstall and reinstall MySSI iPhone app
Update your iPhone to the latest iOS version

Fix MySSI on iPhone unable to connect to server/internet connection issues::

To resolve MySSI network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

MySSI Android App Issues and Solutions

Fix MySSI not working on Android, crashes, errors or is unresponsive:

Force Stop the MySSI App
1. On android, goto Settings » MySSI » click [Force Stop]

Update MySSI to the latest version on PlayStore

Clear MySSI App Cache and Data:
1. On android, goto Settings » Apps » MySSI » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MySSI.

Fix MySSI unable to contact server/ MySSI internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click MySSI » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MySSI » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MySSI

Contact Support

Verified email ✔✔

E-Mail: ck@beyond.de

Website: 🌍 Visit SSI Website

Privacy Policy: https://www.divessi.com/en/privacy-policy

Developer: SSI Scuba Schools International

‼️ Outages Happening Right Now

Apr 27, 2025, 06:01 PM
a user from Sacramento, United States reported problems with MySSI : Connection
Feb 17, 2025, 04:32 AM
a user from Ko Samui, Thailand reported problems with MySSI : Not working
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