MySSI app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Connection
41.2%

Not working
29.4%

Login
11.8%

Something else
11.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of MySSI Problems 😠👌🔥

- PSI end field glitch

- Online training progress/status not syncing well with the app

- Cannot import dives from other programs

- Bluetooth syncing issues with some dive computers

- App does not remember the page where the user left off while studying

- Limited import options for dive log data

- No way to export log data

  2 Reported Issues: 😵🆘🛟🚨📢

Wanda Wiseman
2023-01-17

The app Myssi app gets to a point and stops, can’t get to results gets stuck after log in

Tim
2022-07-25

MySSI app gets stuck on black screen with white SSI in the center. I have completely rebooted (erased all data) from my phone and I am still getting the same problem with the app. Please help.

Showing 1-2 of 2

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Common MySSI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MySSI app on iOS and Android devices. Solve all MySSI app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. MySSI iPhone Issues and Solutions

  2. MySSI Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SSI International GmbH, developers of MySSI.




About this app

DIGITAL LOGBOOK: Log your Scuba, Freediving, Extended Range and Rebreather (SCR/CCR) dives fast with SSI’s Dive Spot Database and QR codes.  DIGITAL CERTIFICATION: All your digital certifications, accident and travel insurance(1*), and dive professional liability insurance1 in one place.  DIGITAL GEAR: Save important dive gear details, including serial numbers, photos and invoices.  Log your dives and training in-app to earn free SSI Specialty Diver, Advanced Open Water Diver and Master Diver ratings.  Track your progress and access free SSI programs like Try Scuba, Snorkeling, Try Freediving, and Scuba Diver.  Add new dives with your device’s GPS and download your dives from selected dive computers(2*).  DIGITAL TRAINING: Get 24/7 access to your Digital Learning materials in 30+ languages.  STATISTICS: Share your best dives and epic wildlife encounters with friends in the this app app.  SSI NETWORK: Get the latest industry news and upskill with immersive how-to and skills videos.  Connect with SSI Dive Centers and Resorts worldwide.  Enter maintenance dates to track when your equipment needs servicing.  ACHIEVEMENTS: Receive and collect SSI Awards for reaching milestones.  SSI EVENTS: Keep up to date on events in your area and dive more with the this app app Event Calendar. 2* Currently available for MARES Smart, Smart Apnea, Smart Air, Puck Pro, Puck Pro Plus, Quad, Quad Air and GENIUS.