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by Nikkolmo

This app is always crashing making it impossible to access your account. I have been trying to access my account for the past two weeks so I could make a payment prior to the due date but unable to login without an error message. Needless to say I finally just went to the website on my payment due date (after 5:00pm due to being at work) and the payment was considered to be paid the next day making my payment late. Also it should not take “up to 14 days for payments to post to account.” The money is taken from my bank almost immediately and the only for it to post is to call customer service and they call your bank to “verify” funds cleared. Also if verification of funds is what delays payments posting in a timely manner then there should be an option to pay with another source such as a debit card. Payments won’t post if funds are unavailable. For this to be a credit builder card they sure do make it difficult.

by LaBelle053019

When I think of a mobile app in 2021 when it comes to anything technology related specially credit card companies. This app is not it they should take a couple hands from capital one or discover because this app leaves a lot to be desired I’m talking bare-bones from the user interface to managing the account. It’s just so underwhelming. Cant manag ur card or do anything related to your card on there at all. the only things you can really do is very minimalist things. Pay bill view statements view account activity. All very basic things the app it self works with FaceTime but if not it’s entering ur password. Once again i rate it 1 outta 5 bc as a 22yr old i know what a quality interactive all in me credit app/bank app and this aint it. The website isnt any better. And its not like the cards are cheap the annual fees and monthly maintenance fees are very in your face so where is that money going because its not to your customer facing things i can tell you that.

by Jaketg1

App never works right and refuses to connect to server. Makes paying and managing card impossible. They all ready take 10 days to process a bank payment and now you can’t even follow along to ensure it’s square. As I’m rebuilding credit, like others with this expensive card, we need complete transparency along with quick and accurate information about payments. Total FAIL. Capital One has none of these issues and it reduces anxiety over keeping payments on time and understanding your account situation. You want more on time payments then fix this... ... if your business model is dependent on late fees for profit in order for you to survive, then don’t fix it. ... but don’t cry when your smart customers leave you