Contact Cross Stitch Support

by SuperJellySMASH

I use to love this app. I pay for the subscription version of it. I color on it everyday all the time. I have no idea what happened with the newest update. It’s like everything has gone wrong. I can’t color on it without filling in the wrong squares where I’m coloring so I keep having to erase all of it. When we use to zoom out to look at the picture and zoom back in it would go to the spot we were working on but now it goes to the middle of the page every time so you have to move back to where you were work. And doing that is a challenge cause it’s like it’s glitching while moving it around. You can’t put the view as close or as far as you want anymore. There is only far away and close up. Trying to fill in the square at the far away view is almost impossible and the messes are bad. The close up the mess ups are bad and the coloring is not smooth at all. It’s silly for me to be so upset/sad about it but everything has changed and obviously not for the good. Like I said I loved this app and just not sure I want to use it anymore much less pay for it. Is there anyway of getting the version before this last one bad? Will there be any changes on the future updates to fix anything? Please let me know. Thank.

by Crle121

I am absolutely so mad at this game right now. I was in the middle of coloring a picture, and the whole app completely glitched and shut me out of it. So, as one does, I swiped out of the app and got back into it, to realize that ABSOLUTELY ALL of my progress AND picture packages I have bought with my coins are COMPLETELY GONE!! Not only that, but at least HALF of the new packages that have been added on there in the past few years are gone too. So, I can’t even repurchase the packages I had because THEY AREN’T THERE. There is 35 picture packages I can now buy, and that is all. It’s like the game completely rebooted itself to its original version when it only had a few packages to choose from. I have had this app for so long, and I hsve expressed my concerns with this app, but something like this has never happened to me before. I’m at the point where there’s no use for this app anymore, because there isn’t even any appealing packages on there anymore. If this problem could be fixed and my progress could be restored, I would continue to love this game and I would give it a full 5 stars because I absolutely love this app. However, I’m not playing a game where it crashes and loses all my stuff.

by Creech74

Well, they went and made it even worse yet. Now while you’re working on a picture, random 3-5 second ads pop up forcing you to stop and watch this thing. Can’t believe the screwed up such a great app so bad. Had posted a review but seems they had taken it down, guess they can’t take criticism very well. This game was great, the new update completely ruined the “relaxing” game play it used to have. I enjoyed this app so much I purchased the subscription for it, unfortunately the update has forced me to cancel the subscription and move to a different app. Please for the love of everything holy, change it back to the great app it used to be.

Definitely will be switching to another app. Now this thing won’t recognize my subscription. Won’t even recognize when I “restore purchases”. Only way to get back in is to try and resubscribe, then it recognizes my subscription. And to top it all off, it went and erased the 1000+ bombs and bucket tools I had. I can’t believe how crappy this app has become. And this crappy company absolutely will not respond to any emails sent to them.