Contact MySudo Support

This app purports to take back your privacy by offering you the ability to pay for burner accounts essentially. The problem is, you can’t use it if you also use a VPN which really offers true privacy. Instead when you go to click on “create my first sudo” an error message pops up claiming they are having a hard time registering your device. Ironic for a company that claims to offer privacy yet they want to force you to expose your true IP address in order to attain their fake privacy app. Uninstalled. Go with anything else like TextMe for phone numbers/texting or ProtonMail for legit encrypted free email. This app is a joke and unless all features are encrypted anyway, none of it is really private. EDIT TO REPLY TO DEV RESPONSE. My VPN is in the US and you have ALL their servers blocked. The fact that your asking me to turn off my VPN to register with you is ridiculous. Obviously these devs don’t grasp the concept of what real privacy is. They tout not asking for your info but basically force you to disconnect from a VPN which is giving them your info and location in order to register. Dumb dumb dumb.

You have to put in your passcode or Touch ID just to use the app, with no option to skip that step. Plus it takes FOREVER to just get to the Touch ID screen. I don’t have my 3 Sudo numbers memorized so whenever I want to give them one of the numbers reserved for businesses, we have to stand around awkwardly while the app takes its time opening. I have also noticed a lot of SMS messages just happen to come through at the exact moment that I open the app. It’s happened enough for me to not trust that messages are not being delivered like they should. I have just gone back to using the number attached to my SIM if it’s a person or business who’s messages I can’t afford to miss. I regret buying the year of Sudo at the half off intro rate and giving everyone I know my Sudo numbers that will have to be switched when the year runs out. I definitely won’t be renewing.

I signed up for their “Pro” plan to use the virtual card feature. The multiple numbers and emails works fine, but the main purchase for paying the “Pro” version was for the virtual cards. After attempting to verify my information, I was created with a “Contact Support” message that send the support team diagnostic for troubleshooting. Instead of helping solve the issue, they respond with “Our Compliance Team is unwilling to unlock your cards”. This is not the first review claiming their support never works to solve registration or locked account issues. If you pay for their service, it’s a ticking time-bomb before your account will be locked and you will lose out on the money you pay this company. If you are considering this app, ensure you sort by MOST RECENT and not fall for the 5 star comments like I did. Will not recommend to anyone