Contact Cocoon Support

This app uses an extremely insecure method to make your family’s chats private. It is essentially a six-letter password that you cannot change, that a malicious actor would have infinite tries to guess, and once that malicious actor gets access to your cocoon they cannot be removed. A six letter password is not enough to put in front of the locations of all your family members and your private conversations with them. This shows a serious lack of understanding of even the most fundamental ways your safety could be compromised, and does so while advertising itself as a privacy focused platform. Until this fundamental flaw is addressed, you should look elsewhere for private communication.

My family started using this app during the pandemic to keep in touch; it’s really great. However, it is seemingly no longer supported — the team was acquired by another company and even though the announcement said this app would continue “independently”, the help center link is broken and their contact email address returns as undeliverable. (I discovered this when my dad got a new phone and could no longer find the app on the Play store.) Really disappointing that they aren’t more upfront about the lack of continued support — and it seems borderline unethical to charge people a subscription too! We don’t pay for a subscription but like, don’t give people the option to pay monthly for your app if you’re not going to continue supporting it, that’s just gross. My family will be finding a different app, sadly.

A few issues I’ve run into so far: The “Home” timeline hasn’t updated in 2 days. Weather almost always shows “not available” for everyone in my Cocoon. One Cocoon member’s info hasn’t updated in days. A few suggestions: Although I can delete images from the Home timeline, there’s no delete available in the Vault. It would be nice to be able to branch separate/private chats with only specific members of the Cocoon. Would be nice to set location based notifications. All in all, I like the idea, but the functionality is still pretty basic, and status info updates are awfully flakey.