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Company Name: Glasswing Inc
About: Glasswing Designs is about bringing the highest quality mobile application designs to its clients
They are mainly into helping their
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Cocoon Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Cocoon - Private Sharing. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Cocoon - Private Sharing. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Glasswing Inc
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Read 3 Customer Service Reviews 😭😔💔
Dangerously insecure
by Jameswpierce
This app uses an extremely insecure method to make your family’s chats private. It is essentially a six-letter password that you cannot change, that a malicious actor would have infinite tries to guess, and once that malicious actor gets access to your cocoon they cannot be removed.
A six letter password is not enough to put in front of the locations of all your family members and your private conversations with them. This shows a serious lack of understanding of even the most fundamental ways your safety could be compromised, and does so while advertising itself as a privacy focused platform.
Until this fundamental flaw is addressed, you should look elsewhere for private communication.
Great app but no longer supported
by Geemariek
My family started using this app during the pandemic to keep in touch; it’s really great. However, it is seemingly no longer supported — the team was acquired by another company and even though the announcement said this app would continue “independently”, the help center link is broken and their contact email address returns as undeliverable. (I discovered this when my dad got a new phone and could no longer find the app on the Play store.) Really disappointing that they aren’t more upfront about the lack of continued support — and it seems borderline unethical to charge people a subscription too! We don’t pay for a subscription but like, don’t give people the option to pay monthly for your app if you’re not going to continue supporting it, that’s just gross. My family will be finding a different app, sadly.
Like the idea, but many issues
by Jasonheyd
A few issues I’ve run into so far: The “Home” timeline hasn’t updated in 2 days. Weather almost always shows “not available” for everyone in my Cocoon. One Cocoon member’s info hasn’t updated in days.
A few suggestions: Although I can delete images from the Home timeline, there’s no delete available in the Vault. It would be nice to be able to branch separate/private chats with only specific members of the Cocoon. Would be nice to set location based notifications.
All in all, I like the idea, but the functionality is still pretty basic, and status info updates are awfully flakey.
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- Pulling issues faced by users like you is a good way to draw attention of Cocoon - Private Sharing to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Cocoon - Private Sharing customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cocoon - Private Sharing.
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