Contact Smart stove Support
Company Name: 黎耀 洪
About: This is an App that developed by NHHATC, which is used for controling pellet
stove, such as on/off, set the temperature, checking the temperature and so on,
it is much more conveniance for people to have a worm home.
Smart stove Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Smart stove Website
Privacy Policy: https://qin.tuyaus.com/app-agreement/auto/883/latest/1/2/smart/app/package/883/privacyUrl_1739522782644.html
Developer: NHHATC
3 Most reported problems 😔💔
Malfunctions causing house to fill with smoke
by Levips1227
The app will automatically reset the temperature to a lower temp which causes the pellet stove to completely shut off and stop venting. This resulted in my house being filled with smoke twice. The app is overall just super glitchy and settings revert back to the factory settings once you exit the app.
Setting and app
by Rluce
Every time I go to open the app it says it’s not connected. It’s five feet from the Wi-Fi and the Wi-Fi says it is connected?
Also in settings for Fan there’s three different settings all with a -20 to a +20 what are these for. There is nothing in the manual that shows what these are for.
Great stove, NOT smart app.
by DavidChavalas
This app is TERRIBLE. Absolutely not smart at all! Needs a complete redesign in order to work decently. Very disappointed with the settings and user interface. This app could be smart but instead it’s just plain stupid!
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Smart stove customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Smart stove.
