GoToAssist Remote Support Reviews

Pretty much all the client machines that have the unattended installer deployed are version 5, which GoToAssistRemoteSupport can not see. Going through the web via mobile safari is a non-started since there’s no keyboard and right click support. Useless, still hangs on login after YEARS. Shame *bell ring*

So I received a phone call claiming that my iCloud has been breached. I was transferred to “Apple Support” only to realize that it was a scam to get me to give GoToAssistRemoteSupport a good rate and review. After I confronted them I was told to “get lost”. So here’s your rate and review :) you ain’t getting any support from me.

Slow speeds launching. Gets stuck have to close and reopen. Not to mention you have to sign in every single time. In the IT world, time is of the essence. Garbage app if you ask me.

I made the mistake of spending $600 on GoToAssist before trying GoToAssistRemoteSupport. The login screen works 50% of the time and then you have to type in your credentials each time like its 2002. Needs to be fixed!!!

Can’t believe there is no version 5 support or backward compatibility… I think the day may be here to leave and go to a company who keeps up ! Also what the heck is with chat on version 5 …back to bringing up the notepad again really bad implementation…..Going backwards OMG

Just like the desktop app it gets less reliable with each update. The latest completely disabled my ability to remote from my phone.

Sign in so much harder now. Have to close the application to login now. Takes forever for the sign on screen. Please go back to before. I hate this and making me want to look for a new solution.

I have been using GoToAssist now for a fee years and GoToAssistRemoteSupport for over a year. Progressively GoToAssistRemoteSupport is getting worse. It’s especially problematic opening. Hangs, delays. Each time I’m forced to force quit GoToAssistRemoteSupport so I can get to the login screen. This issue has been getting worse ever since logmein started popping up. I understand they might be wishing to merge the two products now that the two companies merged but they have made a mess. For $60 per month it’s just not worth it.

GoToAssistRemoteSupport was good two years ago. Now with the last update it redirects to a logmein page that will lock your account even with typing in the correct password. Trying to load unattended computer list is a joke. Most times my phone screen turns off before this list loads. Such a shame gotoassist has gone this far down hill. I have been with them since beta and now I am looking elsewhere. I have over 650 systems on unattended.

For about a year now, I have to force close GoToAssistRemoteSupport in order for GoToAssistRemoteSupport to get to the login page. I don’t understand how this can go unresolved for a year. I’m clearly not the only one having this problem. I can only guess the developers decided it’s a feature, not a bug.

How does a large company that charges so much for their products have such a terrible user interface and user experience with the many years this product has been released.

When filtering unattended devices by name the search field blocks the top result.

While in a screen sharing session in landscape mode the UI takes up massive portions of the screen.

While in a screen sharing session you have to press multiple times in just the right spot to get the keyboard to open.

Have to force quit GoToAssistRemoteSupport in order to get the login screen to appear.

I had high hopes for GoToAssistRemoteSupport, but not being able to have multiple sessions open at the same time really hurts GoToAssistRemoteSupport. I have the 12.9in iPad Pro this needs to be resolved ASAP!!

Please enable multi computer login in same time, like we have in the PC version.
Also File exchange on iOS would be very helpful.

In case GoToAssistRemoteSupport will be in background for a few seconds GoToAssistRemoteSupport will loose the remote connection, in the same time if we try to remote again to this computer it will be "In-Session" status this is very very annoying!!!

Thanks!

I have to restart GoToAssistRemoteSupport every time I want to use. It seems to crash at the login screen.

Great app and service overall. However, landscape mode bars on the top and bottom are far too wide, they should take much less space on the screen.

I mostly use this from a computer for work and I can tell you for sure that it works great on windows 10 for all my remote support, especially when you connect to multiple computers at once, but GoToAssistRemoteSupport has very few features and is much harder to use the mouse to control their desktop, with many less features.

Great product once you are in it. It makes you login using their website though every time and frequently it doesn’t make it to the Authentication page. I have to close and reopen it until it works. Didn’t used to be this way. Not sure if it is them that cause the problem or iOS compatibility issues but it brings it from a 5 star to a three. It’s a 0 star when I have to restart GoToAssistRemoteSupport multiple times.

Have to login every time app is opened, no option otherwise. Multiple times have to force close GoToAssistRemoteSupport in order to get to the log in screen.

If you go out of the session to look at an email, you lose the session and but the system still sees you as connected and you have to force close the session in order to get back in. Love go to assist but GoToAssistRemoteSupport needs some work and basic features to really make this better than just “eh”

I am not able to see clients that I have version 5 installed making GoToAssistRemoteSupport useless for a vast majority of machines I have installed. I can’t use the web page because a keyboard doesn’t show up when I click in the password area for the windows log in screen.

If you’re not at your desk, or don’t have a laptop nearby and need something done right away this will help you out. You’re already paying for GoToAssistRemoteSupport with your subscription. App support could be stronger and some features are missing however.

Any kind of video changes, like the ctrl-alt-del screen, will crash the iPad app. This needs to be fixed ASAP if the tablet version is going to be feasible for use.

Every time I open GoToAssistRemoteSupport it loads forever. I have to force quit it and then sign back in. Every single time, for almost a year now. Come on, get it together.

I've been in the woods hiking and had to remote in. So cool.

One feature I really need is the ability to shift right click so I can select run as different user. Because the supported people use standard accounts and sometimes I need admin privileges in their user account. Right now I text them or call and ask to do this while I'm on.