Sprint Call Screener Reviews

After reading that Sprint (as part of its merger with T-Mobile) was providing customers with robo and scam call protection, I called Sprint customer service three times. Each time I spent over an hour on the phone and each time I was given a different answer. The last time I was directed to download SprintCallScreener. After I did, all I ever got was a message that it could not connect with the Sprint server. When I spoke to a Sprint technical assistance specialist he was unable to resolve the problem and, after another long call, promised to “report the problem.” The promise to provide this service is a sham. Don’t waste your time.

In addition to the other reviews that rate SprintCallScreener on the lower end of the scale, I would like to add that my experience thus far has been similar. I have not found SprintCallScreener to work particularly well, if at all, and the most irksome issue is that every time the database updates - which is often and a good thing - SprintCallScreener turns off blocking which is NOT a good thing. What this means is that I must constantly monitor its status and then re-engage blocking several times a day. Did anyone perform a quality check on this before injecting it to the masses? I appreciate that it’s free to use but seriously, take it off of the store if you won’t do it right.

The regular caller ID on my phone shows the phone number and the city/state of whoever is calling me. I downloaded this hoping to get more information on the random callers, instead it shows LESS INFORMATION than regular caller ID. Now I knit get the city/state on bold print instead of showing the phone number with that information. So dumb! Sometimes offices have a few similar numbers so even though I only have one saved if I get a call from a similar number I’ll sometimes pick up and sure enough it’s another number for that office. SprintCallScreener eliminates that ability to really screen your calls because it hides the phone number. I also get a lot of spam calls from numbers similar to mine and I know NOT to pick up when I see that - again SprintCallScreener prevents me from screening those calls since it doesn’t show the phone number. Developers really dropped the ball here - I can’t believe some people think this is a good app..... mind boggling! How is showing me LESS information helpful for screening calls.

I haven’t even found that it has blocked any calls that I have reported. I haven’t found it to be worth spending money on each month. I have talked with people who have other cell providers and the service is free and actually prevents spammy calls. As far as I can tell, I pay each month and then I spend time reporting calls and even after blocking them, the calls still ring through. Don’t bother! Sprint, it would be lovely if you provided this service IF it worked. As serviceable as it is now, you should be paying us. We shouldn’t be paying you

I can’t believe Sprint has the nerve to charge for such an ineffective app/service! I don’t mind paying for an app that actually does the job but I have heard that with other carriers the service is free and is working well. SprintCallScreener costs and does not do the job effectively. Before the iOS update at least SprintCallScreener auto-loaded the caller phone number into SprintCallScreener in order to report the caller. No more. Now I have to write it down so I can enter myself and then report it. So all those robocallers and scam auto warranty calls come through SprintCallScreener. Since I rarely answer I don’t even know, but what I’d like is for SprintCallScreener TO NOT COST ME IN TIME AND MONEY AND ACTUALLY DO THE JOB!!! And now I understand that with the update the Call Screener does not let me see the caller ID? This is ridiculous. Unless you want this for someone who is not smart enough not to answer random calls...save your money. SprintCallScreener barely accomplishes the task of blocking any calls. Save your money and time waiting on hold with Sprint customer service to bother getting SprintCallScreener!

I got SprintCallScreener free with sprint when they merged with T-Mobile. I thought it would help me get less spam calls but I’m actually getting more. The other thing is that on the caller ID it only lists some name that means nothing to me or a city and not the phone number. At least before I would get the phone number so I could look at it and see if it was something I recognized. SprintCallScreener is completely worthless. The settings are actually nothing besides turning it on or turning it off. It does list certain levels but I have no idea what it’s blocking or not because I’m getting just as many or more spam calls as I used to. I decided to disable it and remove it from my phone. If they improve it I might try it again in the future but for now it makes things worse

Apparently T Mobile customers get Scam Shield which is rated with 5 stars, while Sprint customers get call shield which does nothing. I downloaded a free version of HIYA and a free version of YOU CALL. Sprint is first and catches nothing. HIYA catches all the calls, but since it’s free, your phone rings. YOUCALL catches messaging. Also Sprint is supposed to identify the caller. All I ever get is “No information Available”. Another thing, is I have an iPhone blocked call list that has all the spoofed numbers from this same fraudulent caller, but I cannot import my iPhone blocked calls into SprintCallScreener . This is a normal premium function that is available on all the paid call screeners I’ve looked at. Sprint Customers must really rate low in T Mobiles opinion. What’s next, a price hike?

Well if Sprint is now owned by T-Mobile and we are supposed to be getting T-Mobiles feature here then why does SprintCallScreener look nothing like T-Mobile app? Since I’ve got SprintCallScreener I’ve had to open it to get it to update the database and at total random for whatever reason it just turns the block filter off which is off by default when installing SprintCallScreener and that’s the entire point in SprintCallScreener . Then in addition it changes the phone number to the location which the iPhone shows you anyhow. I don’t need to be shown the location twice. SprintCallScreener was junk when it was solely owned by Sprint and it’s still junk now. Maybe get T-Mobile app developers to rewrite it and release it seems there app looks like it’s got good reviews.

Undecided. I am overwhelmed with the inundated spam calls all day long. There are some cases where I answer because I don’t know if it’s an important call from like my doctors office, my car dealership, or professional service like a bank or a company I’m waiting for to call me back. If and when I do answer the call it’s spam/Robo/fraud and these phone numbers are changing so fast and these tools they used to call me they use local numbers to trick me and make me think it’s an important local call as if we are dumb like we don’t know but at the end of the day it’s too much and it’s extremely overwhelming. I don’t see the point on answer my phone anymore and I do not know if SprintCallScreener actually works. The calls are truly overwhelming.

In the month I’ve used SprintCallScreener, it has blocked one call. ONE. Over 90 robodialers and “Canadian pharmacy” have come through, despite SprintCallScreener , in the same period of time. An average of 3/day. And when then do, you’d think I could easily just add the offending number, right? Nope. To add a number, you have to type or copy/paste the number from your call log. It would be SUPER easy to include a “choose from recent calls” option, but SprintCallScreener doesn’t do that. This could easily be a 3-4 star app, but clearly, meeting the practical needs of the consumer/customer is far less important to Sprint/TMobile than being able to produce a television commercial that (dishonesty) says, “We will help you manage and reduce your spam callers.” Shameful.

SprintCallScreener blocks any number that I don’t have saved in my phone, fine. There is no easy way to toggle this on or off which I need to do occasionally when waiting for calls from new numbers. There are no features, every time I open SprintCallScreener it tells me that’s it’s “having trouble connecting to its server” and that I should relaunch SprintCallScreener but not reinstall. Calls are being blocked, but SprintCallScreener doesn’t really function otherwise and I have almost no control over which calls are getting through. Two of the 4 sections of SprintCallScreener (block and search) I can’t even access.

SprintCallScreener is useless. It doesn’t block any spam calls. You go through the process of setting it up and have it running but no spam or fraud calls ever get blocked. I “share” every single call I don’t want getting through and SprintCallScreener says it has already identified it as span or fraud. So why did my phone ring then???? It’s free and useless. I wouldn’t pay anything for this service. Sprint/T-Mobile needs to do some serious updating and make the service work and stay running in the background with closing all the time before this will ever be capable of blocking anything. Very disappointed

I’ve been using the Call Screener app for about two years. Up until a week ago, it seemed to work really great, but all of a sudden it stopped working. I’ve noticed an influx of spam and Robo calls. When I share these with the Call Screener app, it no longer populates the number of the call. There is the same phone number there, the last one I marked before SprintCallScreener stopped working. I have to manually add each number. I’ve also noticed that some numbers that have previously been blocked, still ring through.

Unfortunately, there’s no “contact us“ on SprintCallScreener and I cannot ask the developers what is going on. So all I can assume is that SprintCallScreener no longer works correctly.

Super basic functions but doesn’t really block anything until you add the number to the system. I get calls from unknown numbers and they come through fine. When I search the system for said number is will pop up fraud, scammers, etc.! But it should be blocking those before they come through sense the number is already I. The data base. Could be good if it worked as advertised. I’m better off just using the call blocker built in to the phone.

I’m not paying for it so there is that. However it doesn’t do what it says it will. I have it set to block all risk levels, but it blocks very little because the numbers keep changing faster than they can update their database. I’ve seen no additional caller ID information as promised. Another thing is, in the couple instances a number rang through that was already identified as spam/fraud, they were not labeled so I didn’t find out until I tried to add them as spam. Those are the only unwanted calls in my history that are not labeled spam/fraud & no label I try to add will stick???? Also there are too many steps to add to fraud list. There should be a way to default some of the settings and only override them when they’re different. We’re helping them build a database of bad numbers, for what I don’t know, and getting little to nothing in return. I’ll keep it now that I started with it, but if you haven’t installed it yet, I wouldn’t bother.

Such a great app. It does block most spam calls. But it also blocks calls from places like airline companies, banks and hotels that are trying to return your call. And even when you see the call coming while its being silenced you cant pick up that call. The only way to make it work is to disable SprintCallScreener if expecting to receive the call. I know that the developer wants you to e mail them the legitimate number that was blocked. I think I have better things to do with my time.

When you receive a spam call, that’s not on “their” list, you have to actually 1) open up SprintCallScreener , 2) go to “add spam number”, 3) type in the Phone Number, Select Label, and Name(optional). Who will be doing all of this for each spam call????? Additionally, all of the spam numbers you’ve already blocked (I have hundreds), require you to sit and enter each one individually, via the above method. This is a joke! They had no developers capable of integrating #’s we’ve blocked into SprintCallScreener ? If the #’s not already on their list, this “Newly Upgraded App” is really pretty useless. Though Sprint has become T Mobile, the apps are still separate. I wonder if the TMobile app is any better?

I download SprintCallScreener because it was free with Sprint. If you are looking to stop unwanted calls from getting through this is not SprintCallScreener for you. Although I’m sure it does block a few numbers for big companies or registered corporations. The main problem I have and what most people have are robocalls and cloned numbers. Thus app will give you a name to an unwanted number but that doesn’t mean that’s who the call in coming from. So these type of calls still get through. I still get about 5 per day on average. So if you’re looking for something to stop the madness of unsolicited phone calls, this is not SprintCallScreener to do so.

Edit again: nope, it’s still having the same issues, although definitely less frequently.

Edit: SprintCallScreener finally got updated, and the below problems seem to be no more... I’m keeping the title as is for now.

As the title says, SprintCallScreener doesn't stay open in the background, so you essentially relaunch it every time you want to have it update the spam caller database. Worse yet, it often forgets you are a current/eligible subscriber, so you have to tap through the onboarding process almost every time it opens. Additionally, the block filter doesn't stay enabled because SprintCallScreener doesn't stay open. Somehow SprintCallScreener is everything I need but nothing I want.

There is an important number erroneously identified as SPAM. SprintCallScreener says to fix this send an email to a specific address they provide. I did this and was told they don’t handle that. I should call customer service. Really? Like the average random customer service rep picking up the phone is going to be able to fix this. Doubt it. And I have no more energy today to deal with non-expert customer service reps answering phones.

SprintCallScreener could use a way for people to add numbers back in themselves and identify them as not spam on their phones. And the documentation needs to be updated with the correct information to fix this. Other than that. SprintCallScreener works great. Prior to this I would’ve rated it five stars.

I have had premium caller ID for years and it worked fine it was not until I upgraded to iPhone XS Max that I start having problems. It does not work at all I have reset my phone, taken it in to the store only to waste an hour of my time, been on the phone with technicians only waste more hours of my time. I was even told to download SprintCallScreener🤦🏾‍♀️ this does not make it work. I have been with this company for almost 20 years I’m starting to think it’s time to part ways

Overall I am very happy with Sprint. However, I can’t even subscribe to this service. I get an error message every time. I need to know when doctors are calling and I just get get the number, no more information, like name of company that is calling. Their tech support has frequently been in touch over the last week, which I appreciate, but they can’t even replicate the error I’m getting. This is a disappointment. I hope this gets an overhaul or T Mobile is able to do something better.

I was paying $2.99/month for the Sprint Premium Caller ID since 2016. It worked great. It displayed the caller ID of almost every number that called that wasn't in my contact list, except for the "Private", "Wireless Caller" and "Unknown" numbers. Half way through my iPhone X it stopped working. It currently doesn't work for my iPhone Xs Max. I spoke to 8 different Sprint tech support agents. The last agent I spoke to a few days ago mentioned that this is a known issue with the Sprint Premium Caller ID with the iPhone X and Xs series and there is no estimated time on when it will be resolved.

Was actually a decent app until I upgraded to the new iPhones XS - as soon as I upgraded it stopped working. Kept saying that it couldn’t connect to server. Tried to connect with Sprint support and got nowhere. They just kept saying I should unsubscribe and resubscribe - which makes no sense - since it seems like a technical issue.

Would reinstall in a second if Sprint actually updated to work with all phones they sell.

When you first see this “wonderful” app, it would appear to be free since it says nothing about a fee. Once you download it and give it access to take over like it tells you to do, it then freezes and demands you join for a monthly fee of $3.00.

As if they don’t make enough money from us they now have to use tactics like these to trick people. Next Sprint will charge us for using our phones outside and double for the indoor use. Oops, gave them an idea.

App worded great on my iPhone 7 and works well on my wife’s iPhone X but after I got the iPhone XS this year I get the “App can’t connect to servers please try again in 15 Minuets do not uninstall SprintCallScreener .” Well by now I’ve tried the uninstall reinstall and take off and re-add the subscription to my account with no luck at all. Tried sprint support but they don’t understand what I am taking about.

Incoming Caller ID only displays city/state with no way to see the actual phone number! You can only find the phone number by going to Phone > Recents > Information after the fact. iOS already displays city/state for incoming calls by default, we don’t need it twice! Please fix this.

I've been reserving spam calls from months. Now i hardly ever get them. I have been recommending SprintCallScreener to all my friends and people i meet having the same problems. Thank you!

My 11 Pro Max was doing the exact same thing as everyone else is describing until I followed the directions and went into settings>phone>call blocking and identification>premium called id. If you don’t go in and switch this on. SprintCallScreener will not work. App works great people just need to learn how to read before writing reviews.

I am still testing this service out but I hear it got a major up lift alongside the Scam Shield service provided by T-Mobile. Is this the same but for Sprint? It seems to be pretty decent so far though. I will update my review as I go.

Let's me know if a spammer or scammer is calling and once a caller has been blocked it automatically hangs up if they call again. Plus this tool tells me what number called. Very efficient.

Since around Feb 1, 2021 it is not working right - lots of first time spam calls bleeding through that it used to send an alert about and mark as spam and let me verify. Plus I have no way to add those numbers to the spam call block list. Becoming much less useful when it misses so many calls!

I loved this app and paid for it but now that I am t-mobile I dont have it plz help

Completely useless!! WTF is the point?!

App is wack. Does not show blocked calls. I did everything I was suppose to do for set up in the iPhone setting.