Contact Sprint Call Screener Support

by Ponysmom

I can’t believe Sprint has the nerve to charge for such an ineffective app/service! I don’t mind paying for an app that actually does the job but I have heard that with other carriers the service is free and is working well. This app costs and does not do the job effectively. Before the iOS update at least the app auto-loaded the caller phone number into the app in order to report the caller. No more. Now I have to write it down so I can enter myself and then report it. So all those robocallers and scam auto warranty calls come through this app. Since I rarely answer I don’t even know, but what I’d like is for the app TO NOT COST ME IN TIME AND MONEY AND ACTUALLY DO THE JOB!!! And now I understand that with the update the Call Screener does not let me see the caller ID? This is ridiculous. Unless you want this for someone who is not smart enough not to answer random calls...save your money. This app barely accomplishes the task of blocking any calls. Save your money and time waiting on hold with Sprint customer service to bother getting this app!

by Jnine111

The regular caller ID on my phone shows the phone number and the city/state of whoever is calling me. I downloaded this hoping to get more information on the random callers, instead it shows LESS INFORMATION than regular caller ID. Now I knit get the city/state on bold print instead of showing the phone number with that information. So dumb! Sometimes offices have a few similar numbers so even though I only have one saved if I get a call from a similar number I’ll sometimes pick up and sure enough it’s another number for that office. This app eliminates that ability to really screen your calls because it hides the phone number. I also get a lot of spam calls from numbers similar to mine and I know NOT to pick up when I see that - again this app prevents me from screening those calls since it doesn’t show the phone number. Developers really dropped the ball here - I can’t believe some people think this is a good app..... mind boggling! How is showing me LESS information helpful for screening calls.

by Becky2259

I got this app free with sprint when they merged with T-Mobile. I thought it would help me get less spam calls but I’m actually getting more. The other thing is that on the caller ID it only lists some name that means nothing to me or a city and not the phone number. At least before I would get the phone number so I could look at it and see if it was something I recognized. This app is completely worthless. The settings are actually nothing besides turning it on or turning it off. It does list certain levels but I have no idea what it’s blocking or not because I’m getting just as many or more spam calls as I used to. I decided to disable it and remove it from my phone. If they improve it I might try it again in the future but for now it makes things worse