Contact NYRA Bets Support

by User7890

I signed up for this and successfully transferred $20 into my NYRA account via EFT (electronic funds transfer) from my bank. This was on Sept 3. So I know the connection between my bank and NYRA was successful. On Sept. 5 (Derby day) I transferred $100. My NYRA account showed the funds there. I placed two $50 bets. These bets both show in my NYRA account. I won one bet for $470, which shows in my NYRA account balance. NYRA also continued to allow me to utilize funds in my account to place a smaller bet for just a few dollars that I also won very small amount on. However, NYRA will not allow me to transfer (withdraw) funds back to my bank stating I could not do so because I had not made previously successful EFT. Clearly I have as my bank account shows this, but only for the $20 deposit. There was at least one other complaint at BBB (I did not read them all) of a customer having a similar experience. I checked my bank account and could not see the $100 deposit I made to NYRA, even though NYRA allowed me to utilize the $100 deposit to place bets on Sept 5. Did I LOSE $470 due to a technical glitch with NYRA or some intentional conduct? Right from the gate, as a new customer I DO NOT TRUST this company and will be ending my business with them if this is not successfully resolved.

by JW Handicapper

Making last minute bets is risky with NYRA. Upcoming races, which should be the soonest post times are rarely correct. I have numerous screen shots of later races displaying a post time ahead of the upcoming race. This cost me several wins. Called customer service numerous times, was told it was my fault for not verifying my bets. In essence, they’re right, it is my fault but I also would like to trust that they are able to post correct post times. They blamed the tracks feed even though I explained that mo other platform has this issue. I was on hold for nearly an hour (waiting to speak to a supervisor that never picked up) the last time I called. Also have screenshots to prove this. Was finally assured I would receive a return call from a supervisor. That call never came. My suggestion, while iffy, is to suffer through until u get ur sign up bonus and then move on to a reputable wagering platform. 👎👎

by Sberg001

if you fund NYRA acct with credit card, you can only withdraw money by emailing Support for a check to be mailed to you. no one at the track (Belmont in my case) knew how to give you money at track (which NYRA site offers), and the 17 year old who picks up the NYRA customer service phone gives you an email address to email your license jpeg and checking acct and routing numbers to to get a check mailed to you. i’m not upset by the gymnastics per se, but by the fact that the credit card funding option doesn’t prepare you for the gymnastics whatsoever. it’s convenient up front for NYRA, and it doesn’t make a difference to them how things turn out for you.