Contact GIG Car Share Support

by TiredOfRebooting

I used Car2Go frequently with almost no issues, and when they left Seattle I was offered a credit to join GIG, so I took a chance.

I have since renewed my license. I went to rent a car to drive to the airport and was told to call customer service. They said there was a 15 minute wait, but I stayed on the line for 45 minutes (the last half hour in an Uber) before giving up. I pressed 3 for a callback, which I never received.

Trying again today, I elected to txt support. This time I received a response in about 1/2 hour (including the time I had to wait for an initial reply and type in my question a second time). I was told I had to email pics of the front and back of the license, plus a selfie of me holding it. Then they would proceed with my “registration”. Is this a joke? The app can not longer scan my docs, so I have to send via insecure email? You don’t know from my phone number that I already have an account?

Looking at the available cars near me, most are very low on gas, and based on the reviews here saying how you’ll never get reimbursed if you fill up (and you get charged rental fees while doing so), I think I’ll pass. I don’t want to have to try to deal with this app or support team to get my money back.

by Pvnkot

It was an ok experience for me to use gig share till one of their vehicles dropped off of their grid after my trip. Because they couldn’t spot the car after I finished my trip, they blocked my account under the assumption that I parked it in a private lot, which I clearly had not. When they called me I gave them the location of the car accurate within 20 ft. They still did not get rid of the hold. When I called them about it, they asked me to send a picture of the location of the car. Even after sending them a picture of the car I had parked 10 days earlier, they did not unblock my account. They have terrible customer service and they just don’t care if their customers lose money and face problems and they don’t even put in the effort to be better.

by Sam73485

I started using gig again recently and every single trip I’ve taken has had some issue. Most recently it was that because they have such a small fleet right now I had a long walk to the car, and the reservation timed out 2 minutes before I got there. Customer service is unreachable (20 minute estimated wait time by phone and doesn’t respond to text or messenger) and the app would not let me re-book. So I had to reserve and walk to the next closest Gig, 15 minutes away.

I’ve also had the app refuse to end my trip, refuse to lock the car, and found safety hazards (loose, crumpled driver side floor mat) in the car. The cars are always very dirty, as well.

The issues make the thing close to unusable, and I am looking for alternatives - including considering whether I need my own car for weekly errands.