Contact GIG Car Share Support

by 123_dotcom_

Another predatory car “rental” company..claims to be a “car share” instead of a rental when involved in an accident, no matter the severity. Will take your payment, end your session early, and leave you and your family stranded roadside for “safety reasons”. They claim to provide auto insurance each session but good luck with reporting a claim..was told the policy number didn’t exist and that I’m the owner of the car. Not to mention the cars smell like feces, feet, and you may want to consider anti-fungal medicine for the ringworm that will be on your hand from gripping the nasty/filthy steering wheel. I also found a drug syringe and marijuana butts in the car even though it says no smoking. What a joke company. No customer service skills and they won’t care about you at all. Their goal is to stick enough people with $1K damage bills for any reason so that it’ll be easier for them to make income because the cars sit around low income communities and take up space everywhere, earning the reputation as a company who preys on poor, desperate people. I’ll keep my $75 a day from now on. Beware of this company: they will eventually whack you for $1000 and do not offer any kind of waivers/coverage before the trip starts. Get these scammers out of Sacramento. Avoid doing business with them.

by Bec715

A 30 dollar drive needed up costing me over 300 dollars because the fees I was incurred. I was unaware that the electric cars in Sacramento cannot be taken out of the city because it was not stated on the app, only on the website. Understandably that was my mistake for not checking the website, but to make it worse I was told I would be charged a towing rate of 175 and when I received the invoice it was actually 270. When I called to inquire about the discrepancy they said they use different towing companies and costs vary. Again, I can understand that but it should have been stated at the outset; I should have been told the fluctuation in costs to tow. It is absolutely unheard of to be told you will be charged something and an extra hundred dollars is taken out of your bank account without a warning beforehand, since they had my card on file. The concept of this app is good but the restrictions, like where the car can be taken, bridge tolls to be charged and in this case even the towing fee need to be stated clearly, before the car is used and fines charged. If you are going to use the app, BE WELL INFORMED, and if they are going to update it they would do well to include fees and restrictions in the app itself.

by "Me!"

Beware of the fake kindness of the customer service. I was told there would be several items compensated because of errors in communication and vehicle preparation on part of Gig. However, both subsequent attempts at renting a Gig resulted in my card being charged for the items that were supposed to be taken care of by gig. What’s even more interesting is that they split the charges up over 2 different attempts to reserve the car? Like if I actually owed money for something they said they’d cover then why would they take part of it one month and then the other part the second time? It wasn’t an even split of the funds charged either... the first attempt they took like $15 then then next attempt they took $50 and then said there was still a remaining balance of $167??? What?!?! Makes no sense. I’ve gotten no bill to warn me of this and when I call the customer service to explain for the second time the situation and the compensations I was promised she just laughed at me and said, word for word in a very condescending tone like I was a child: “awwww, I’m sorry you’re having a bad day.” No assistance, no attempts to help the situation, just a rude and unacceptable excuse for customer care.