Contact Shuttle Delivery Support

This is not a single incident, but a review after ~10 orders. Shuttle takes consistently longer for the same restaurant. For example, On Coupang Eats, Vera is free delivery and quotes 29-39 minutes. On Shuttle, they quote 40-60 minutes with a 5000 won delivery charge and they actually took 71 minutes. They rarely meet the early half of their delivery window… it’s over promise under deliver. I’m pretty sure they stack too many orders compared to other delivery services. They pick up 9 minutes away from me, but it takes 30 minutes to get to my door. The only reason to use them is for el pino 323, which unfortunately only utilizes shuttle.

Ordered food, waited for 1 hour and they finally called saying that the restaurant wasn’t going to fulfill my order because it was late. They asked me to order again, but after an hour wait, I didn’t want to wait another hour. I won’t be doing business with them again. Worst was they didn’t even apologize properly. Even as angry I was, they gave a throw away “well what are you going to do, sorry” apology. Very unhappy with this service

I have tried to use this app so many times. The first try was great got delivered quick and fast with exactly what I ordered. Every other time nothing has worked it continuously states service unavailable on my card please try again later on my foreign card and/or continuously states that my paypal password is not valid and just shakes stating that it is wrong when it is 100% correct. Please fix this aspect of the app because it was a godsend when it worked...