Goo Service Desk app not working? crashes or has problems?

Goo Service Desk Status

Published by Inosas on 2023-03-16

Mobile staffs can handle issues anytime and anywhere by using GOO Help Desk
Mobile With GOO Service Desk Mobile version, the support team can interfere the
cases occurred in your organisation independent of time and place. They can
easily monitor the cases opened by the organisational units, record the
interventions, change the recording status, and close the cases.

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Common Goo Service Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Goo Service Desk app on iOS and Android devices. Solve all Goo Service Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Goo Service Desk iPhone Issues and Solutions

Goo Service Desk iOS app crashes, not working, errors
Goo Service Desk iOS app network issues
Goo Service Desk on iOS has black/white screen

Goo Service Desk Android App Issues and Solutions

Goo Service Desk has errors/crashing/not working
Goo Service Desk server network connectivity issues
Goo Service Desk has black screen

Goo Service Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Goo Service Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Goo Service Desk app crashes or not working on Iphone (iOS):

Close and restart the Goo Service Desk app on iPhone
Update Goo Service Desk app to the Latest Version for iOS
Uninstall and reinstall Goo Service Desk iPhone app
Update your iPhone to the latest iOS version

Fix Goo Service Desk on iPhone unable to connect to server/internet connection issues::

To resolve Goo Service Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Goo Service Desk black/white screen (blank screen) on iPhone:

Follow the Goo Service Desk iOS app troubleshooting guide Here →

Goo Service Desk Android App Issues and Solutions

Fix Goo Service Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Goo Service Desk app issues:

Force Stop the Goo Service Desk App
1. On android, goto "Settings" » click Goo Service Desk app. » click "Force Stop".

Update Goo Service Desk to the latest version on PlayStore

Clear Goo Service Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Goo Service Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Goo Service Desk.

Fix Goo Service Desk unable to contact server/ Goo Service Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Goo Service Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Goo Service Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Goo Service Desk on android.

Solve Goo Service Desk black/white screens issue on Android:

Follow the Goo Service Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Inosas, developers of Goo Service Desk.

44.44% Contact Match

Developer: ManageEngine

E-Mail: [email protected]

Website: Visit Goo Service Desk Website

About this app

Using our Service Desk Mobile, promote your IT department with an effective IT Service Management software that was designed in keeping with ITIL best practice standards for IT service delivery. With GOO Service Desk Mobile version, the support team can interfere the cases occurred in your organisation independent of time and place. You just need to install Goo IT Service Manager and set working URL of Goo Mobile by using right bottom corner button on login screen. You can use our free mobile service desk with free ITIL-Ready Service Desk Freemium version. Simplify and consolidate service management with our enterprise ITIL-Ready Mobile Service Desk. Download Goo IT Service Manager Freemium. Our keywords are Better Experience, Faster Service and Lower Costs. They can easily monitor the cases opened by the organisational units, record the interventions, change the recording status, and close the cases. Let Goo boost your services now. To try the demo of mobile app, install it on your phone and use the following credential to login.