SidelineSwap Reviews

SidelineSwap Reviews

Published by on 2021-03-15

SidelineSwap is where athletes buy and sell their gear. SHOP Shop new and used
sports equipment up to 70% off – everything from hockey skates and golf clubs
to lacrosse sticks and baseball gloves. SELL Sell in minutes – snap a photo,
set a price, and receive a prepaid shipping label wh...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


SidelineSwap Reviews


  • By

    Horrible communication and customer service

    I made one swap that was completed but the item was not satisfactory, because the seller intentionally hid a major flaw by covering it up with a sticker. I filed a complaint describing the problem, without a photo because there was no option to submit a photo on the mobile app nor was there any notification that photo evidence was required during this process. I got an automated message immediately that the request would be processed soon. Because I had successfully gotten notifications for the seller’s messages in the past, and the “bot” was responding to me in the same chat as the seller, I made the assumption that I would get a notification when the request progressed. I did not. I had all notification settings on in both the app and my phone’s settings. By the time I checked the app again, I had received two messages: “photo evidence is required for this dispute. Please reach out to support by end of day” and then, after inactivity, “this dispute has been resolved”. The lack of notification is inexcusable. The lack of information, in-app, about requirements for a dispute (including TIMELINE), is inexcusable. Additionally the app will post an automated review of the purchase for you after a certain (undisclosed) amount of time. (Thankfully it at least is marked as automated)





  • By

    Terrible customer service

    I placed my first order ( a wood bat) from this site it took two weeks to finally get when bat arrived it was not in a box and arrived damaged. I contacted the seller he agreed that the bat is damaged and was not that way when sent. Per the sites rules I had to dispute the item within 3 days so I disputed it the day after receiving when I found out the proper way of handling it. It’s now been three weeks with no response from SidelineSwap. I’ve lost all faith in this site. I’m now left with a broken bat that I paid for a usable bat. At this point I’d caution everyone to avoid this site. Update: Contacted SidelineSwap again a week after my first review. I was told they emailed me and I never responded so the dispute was closed. I responded with a list of ever email I received from them all promotional emails nothing about the dispute nor was anything in my spam folder. A day later I got a response that they were refunding me and to donate the batas it is broken and still can’t be used in a game. The bat was given to a Rec league to be used as a cage bat only. I know people that have had success with this site but with this being my first purchase and impression of them I’ll never make the same mistake twice.


  • By

    Awesome BUT.....

    I have been using SidelineSwap for about a week now. It’s great! I already sold 2 items and bought one. It’s my go-to app if I need hockey equipment now. I only have a few complaints. My first complaint is the sideline swap fees when selling. I have sold 2 items which prices SHOULD add up to 60 dollars. I understand there is a sales tax, and I know sideline swap has to find a way to make money from transactions, but what should’ve been 60 dollars in my bank account is now 50. Secondly is the bumps. With such a competitive hockey market on the app, a product just put on the market will be overflooded by other products in a matter of minutes. This causes it to get lost in a wave of products, and cannot be seen unless specifically searched for. I understand you can buy bumps, but this is unfair to smaller accounts like mine who are just looking to get rid of some old gear, compared to some bigger company with all the bumps they please to buy. Other than these complaints, this is an excellent app. Keep up the good work!


  • By

    Poor customer service

    I ordered something on a Sunday and immediately asked for an expedited shipping option because I needed the item that Wednesday. After contact with the rep, I asked for overnight shipping and, multiple times, made it clear the item was needed by that Wednesday. The rep generated the wrong shipping label (expedited rather than overnight). When I questioned him on it, he said the item “should be” received by the time I needed it and also said I’d be receiving a $5 refund for a shipping overcharge. Surprise surprise, it wasn’t received by Wednesday as requested. He ignored 2 follow up emails from me. A second rep argued with me on what I had requested although I had multiple emails proving otherwise. I had to again ask for my initial $5 refund. They refused to refund me for the upgraded shipping. I would have canceled the entire order if they had told me receiving it on time wouldn’t happen. Now I have an item I don’t need and I’m out the money. Glad I learned about their poor customer service though. Their name comes up a lot in the industry I’m in, but they’ll never get a good word from me.


  • By

    Customer Complaint

    My first time selling an item was complete disappointing. For one, I lowered the price for a buyer and thought I done him a favor. I really don’t care much over the funds due to having so much equipment and need to get rid of it. After I received notice that the buyer received it, I asked him a question on releasing the funds and the guy gave me a speech about his personal life and that I harrassed him. This is the first time I contacted him and lowered the price for him. I’m never going to sell stuff here again too many people with personal issues


  • By

    Many features don’t work properly (FRUSTRATING)

    I keep trying to list items but the app won’t list my pictures, and I’ve tried multiple times. If this is happening to me I know it must be happening to others as well. I’m pretty sure these kind of glitches will keep most users away as no one has the patience to keep trying over and over again with an app that just won’t work to allow you to list your items. It’s incredibly frustrating. Also, the feature to find new equipment is also very non-intuitive. I can’t find anything I want because the parameters to choose what I need aren’t available like gender, brand, cost, and things of that nature. I hope the engineers who designed this get their act together or this app will fail like every other great idea that isn’t properly executed.


  • By

    Good app bad users

    While I have been able to sell on the app here and there the people who use the app, in my experience are awful. Many messages from people who only lowball by 100+ dollars. Many many MANY messages about only wanting to trade for their items that are no where near the value of mine to the point where I put no trades in the titles and still get kids asking to trade. Only thing I don’t like about the app is the money not being available until the buyer says “it’s as described” witch I have found some just forget to do so. Also wish it was comparable with PayPal. Would make everything much easier and smoother.





  • By

    Excellent Customer Experience

    This site is a great way to realize the value of used sports equipment that is still in good condition by matching motivated buyers and sellers around the country. The world is full of high quality used sports gear that is looking for a new home. My son was able to get a high quality catchers mitt for a fraction of the new price that does not need any break in time and performs great. The experience from negotiation to receiving the item was seamless and efficient. I would recommend this site to anyone looking to buy or sell used sports equipment.


  • By

    Essential to a disabled veteran nonprofit

    As the Director of our disabled veteran nonprofit, I can attest to the quality of people who are selling their items on SidelineSwap. We have purchased several items for our organization and have successfully negotiated to meet our very tight budget. Without SidelineSwap and the high caliber of people on this site, we would not have found the small successes that we have had in getting our program equipment.


  • By

    Easy Money

    Super easy to list items, and mine sold within a few days. You’ll get more for the items than you would selling it to a used equipment store. FYI- if you use the postage label option they give you, make sure you ship it that day, or the next. If you don’t, they might not take it because of the date. It happened to me. Even if you re print it, the label still has the old date on it.


  • By

    Best sports buy/sell site. Everyone is here!

    No more dragging to a poorly stocked sporting equipment store to struggle with indifferent store clerks! Find exactly what you need to buy by doing a quick search! I LOVE this app! I have sold all kinds of gear that my kids have gently used or outgrown with no issues. I have bought from pros and just have a blast shopping on Sidelineswap. You never know what fabulous stuff you’re going to find here! Love love love Sidelineswap.


  • By

    The iOS app is well built but,

    please include an option to filter out/block sellers. There’s a few sellers in the hockey section that sell commercial garbage that’s overpriced and constantly crowd the stuff that I actually want to see. I’m talking specifically about RestoreSports with the stupid green AstroTurf background in every picture, and TopFlightHockey. They post hundreds of items per day, all of which I don’t want to see.


  • By

    Incredibly easy

    I have been using SidelineSwap for what I think is two years now. I originally only used it as a selling platform, but have since started buying a lot of my gear here. I am a 29 year old new goalie, and I have bought and sold a lot in the quest for what I like to wear. SidelineSwap is incredibly secure, and the fact I just print the label and take my package to the post office is as easy as it gets.


  • By

    Glitchy

    App is too glitchy to use. New update ruined it. Recommend use website on browser and not the app. I would give zero stars if possible. No matter how you browse (search, filter browse, or saved search) you can only see 2 items. Now all the filters at the top of the screen freeze and scroll as you go down. This takes up considerable amount of space. Before update you could see at least 4 items at a time and part of another 2. Developer. Please fix. With fees higher than eBay, this should be easy and should be a priority. You should want people using your app.


  • By

    Not transparent

    I was not aware that 12% is deducted from the purchase when you sell an item. It may be in small print somewhere but they don’t make a point of informing you when you list an item. In addition, the shipping label did not cover the cost of shipping. I contacted customer support and they did nothing about it. I tried to delete an item and it still have not been able to. The instructions through customer support were not helpful. Overall, not too satisfied.





  • By

    Horrible communication and customer service

    I made one swap that was completed but the item was not satisfactory, because the seller intentionally hid a major flaw by covering it up with a sticker. I filed a complaint describing the problem, without a photo because there was no option to submit a photo on the mobile app nor was there any notification that photo evidence was required during this process. I got an automated message immediately that the request would be processed soon. Because I had successfully gotten notifications for the seller’s messages in the past, and the “bot” was responding to me in the same chat as the seller, I made the assumption that I would get a notification when the request progressed. I did not. I had all notification settings on in both the app and my phone’s settings. By the time I checked the app again, I had received two messages: “photo evidence is required for this dispute. Please reach out to support by end of day” and then, after inactivity, “this dispute has been resolved”. The lack of notification is inexcusable. The lack of information, in-app, about requirements for a dispute (including TIMELINE), is inexcusable. Additionally the app will post an automated review of the purchase for you after a certain (undisclosed) amount of time. (Thankfully it at least is marked as automated)


  • By

    Terrible customer service

    I placed my first order ( a wood bat) from this site it took two weeks to finally get when bat arrived it was not in a box and arrived damaged. I contacted the seller he agreed that the bat is damaged and was not that way when sent. Per the sites rules I had to dispute the item within 3 days so I disputed it the day after receiving when I found out the proper way of handling it. It’s now been three weeks with no response from SidelineSwap. I’ve lost all faith in this site. I’m now left with a broken bat that I paid for a usable bat. At this point I’d caution everyone to avoid this site. Update: Contacted SidelineSwap again a week after my first review. I was told they emailed me and I never responded so the dispute was closed. I responded with a list of ever email I received from them all promotional emails nothing about the dispute nor was anything in my spam folder. A day later I got a response that they were refunding me and to donate the batas it is broken and still can’t be used in a game. The bat was given to a Rec league to be used as a cage bat only. I know people that have had success with this site but with this being my first purchase and impression of them I’ll never make the same mistake twice.


  • By

    Awesome BUT.....

    I have been using SidelineSwap for about a week now. It’s great! I already sold 2 items and bought one. It’s my go-to app if I need hockey equipment now. I only have a few complaints. My first complaint is the sideline swap fees when selling. I have sold 2 items which prices SHOULD add up to 60 dollars. I understand there is a sales tax, and I know sideline swap has to find a way to make money from transactions, but what should’ve been 60 dollars in my bank account is now 50. Secondly is the bumps. With such a competitive hockey market on the app, a product just put on the market will be overflooded by other products in a matter of minutes. This causes it to get lost in a wave of products, and cannot be seen unless specifically searched for. I understand you can buy bumps, but this is unfair to smaller accounts like mine who are just looking to get rid of some old gear, compared to some bigger company with all the bumps they please to buy. Other than these complaints, this is an excellent app. Keep up the good work!


  • By

    Poor customer service

    I ordered something on a Sunday and immediately asked for an expedited shipping option because I needed the item that Wednesday. After contact with the rep, I asked for overnight shipping and, multiple times, made it clear the item was needed by that Wednesday. The rep generated the wrong shipping label (expedited rather than overnight). When I questioned him on it, he said the item “should be” received by the time I needed it and also said I’d be receiving a $5 refund for a shipping overcharge. Surprise surprise, it wasn’t received by Wednesday as requested. He ignored 2 follow up emails from me. A second rep argued with me on what I had requested although I had multiple emails proving otherwise. I had to again ask for my initial $5 refund. They refused to refund me for the upgraded shipping. I would have canceled the entire order if they had told me receiving it on time wouldn’t happen. Now I have an item I don’t need and I’m out the money. Glad I learned about their poor customer service though. Their name comes up a lot in the industry I’m in, but they’ll never get a good word from me.


  • By

    Customer Complaint

    My first time selling an item was complete disappointing. For one, I lowered the price for a buyer and thought I done him a favor. I really don’t care much over the funds due to having so much equipment and need to get rid of it. After I received notice that the buyer received it, I asked him a question on releasing the funds and the guy gave me a speech about his personal life and that I harrassed him. This is the first time I contacted him and lowered the price for him. I’m never going to sell stuff here again too many people with personal issues


  • By

    Many features don’t work properly (FRUSTRATING)

    I keep trying to list items but the app won’t list my pictures, and I’ve tried multiple times. If this is happening to me I know it must be happening to others as well. I’m pretty sure these kind of glitches will keep most users away as no one has the patience to keep trying over and over again with an app that just won’t work to allow you to list your items. It’s incredibly frustrating. Also, the feature to find new equipment is also very non-intuitive. I can’t find anything I want because the parameters to choose what I need aren’t available like gender, brand, cost, and things of that nature. I hope the engineers who designed this get their act together or this app will fail like every other great idea that isn’t properly executed.


  • By

    Good app bad users

    While I have been able to sell on the app here and there the people who use the app, in my experience are awful. Many messages from people who only lowball by 100+ dollars. Many many MANY messages about only wanting to trade for their items that are no where near the value of mine to the point where I put no trades in the titles and still get kids asking to trade. Only thing I don’t like about the app is the money not being available until the buyer says “it’s as described” witch I have found some just forget to do so. Also wish it was comparable with PayPal. Would make everything much easier and smoother.


  • By

    Excellent Customer Experience

    This site is a great way to realize the value of used sports equipment that is still in good condition by matching motivated buyers and sellers around the country. The world is full of high quality used sports gear that is looking for a new home. My son was able to get a high quality catchers mitt for a fraction of the new price that does not need any break in time and performs great. The experience from negotiation to receiving the item was seamless and efficient. I would recommend this site to anyone looking to buy or sell used sports equipment.





  • By

    Essential to a disabled veteran nonprofit

    As the Director of our disabled veteran nonprofit, I can attest to the quality of people who are selling their items on SidelineSwap. We have purchased several items for our organization and have successfully negotiated to meet our very tight budget. Without SidelineSwap and the high caliber of people on this site, we would not have found the small successes that we have had in getting our program equipment.


  • By

    Easy Money

    Super easy to list items, and mine sold within a few days. You’ll get more for the items than you would selling it to a used equipment store. FYI- if you use the postage label option they give you, make sure you ship it that day, or the next. If you don’t, they might not take it because of the date. It happened to me. Even if you re print it, the label still has the old date on it.


  • By

    Best sports buy/sell site. Everyone is here!

    No more dragging to a poorly stocked sporting equipment store to struggle with indifferent store clerks! Find exactly what you need to buy by doing a quick search! I LOVE this app! I have sold all kinds of gear that my kids have gently used or outgrown with no issues. I have bought from pros and just have a blast shopping on Sidelineswap. You never know what fabulous stuff you’re going to find here! Love love love Sidelineswap.


  • By

    The iOS app is well built but,

    please include an option to filter out/block sellers. There’s a few sellers in the hockey section that sell commercial garbage that’s overpriced and constantly crowd the stuff that I actually want to see. I’m talking specifically about RestoreSports with the stupid green AstroTurf background in every picture, and TopFlightHockey. They post hundreds of items per day, all of which I don’t want to see.


  • By

    Incredibly easy

    I have been using SidelineSwap for what I think is two years now. I originally only used it as a selling platform, but have since started buying a lot of my gear here. I am a 29 year old new goalie, and I have bought and sold a lot in the quest for what I like to wear. SidelineSwap is incredibly secure, and the fact I just print the label and take my package to the post office is as easy as it gets.


  • By

    Glitchy

    App is too glitchy to use. New update ruined it. Recommend use website on browser and not the app. I would give zero stars if possible. No matter how you browse (search, filter browse, or saved search) you can only see 2 items. Now all the filters at the top of the screen freeze and scroll as you go down. This takes up considerable amount of space. Before update you could see at least 4 items at a time and part of another 2. Developer. Please fix. With fees higher than eBay, this should be easy and should be a priority. You should want people using your app.


  • By

    Not transparent

    I was not aware that 12% is deducted from the purchase when you sell an item. It may be in small print somewhere but they don’t make a point of informing you when you list an item. In addition, the shipping label did not cover the cost of shipping. I contacted customer support and they did nothing about it. I tried to delete an item and it still have not been able to. The instructions through customer support were not helpful. Overall, not too satisfied.



A better way to Contact apps


You can now contact SidelineSwap customer service directly
via Email using our new site - AppContacter.com

Contact SidelineSwap directly


Is SidelineSwap Safe?

No. SidelineSwap does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 21,678 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for SidelineSwap Is 17.5/100.


Is SidelineSwap Legit?

No. SidelineSwap does not seem legit based on our analysis. This conclusion was arrived at by running over 21,678 SidelineSwap User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SidelineSwap Is 17.5/100.


Is SidelineSwap not working?

SidelineSwap works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with SidelineSwap? Report Issue

Leave a comment:



Why should I report an Issue with SidelineSwap?

  1. Pulling issues faced by users like you is a good way to draw attention of SidelineSwap to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SidelineSwap customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SidelineSwap.


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