SidelineSwap Reviews

I made one swap that was completed but the item was not satisfactory, because the seller intentionally hid a major flaw by covering it up with a sticker. I filed a complaint describing the problem, without a photo because there was no option to submit a photo on the mobile app nor was there any notification that photo evidence was required during this process. I got an automated message immediately that the request would be processed soon. Because I had successfully gotten notifications for the seller’s messages in the past, and the “bot” was responding to me in the same chat as the seller, I made the assumption that I would get a notification when the request progressed. I did not. I had all notification settings on in both SidelineSwap and my phone’s settings. By the time I checked SidelineSwap again, I had received two messages: “photo evidence is required for this dispute. Please reach out to support by end of day” and then, after inactivity, “this dispute has been resolved”.

The lack of notification is inexcusable. The lack of information, in-app, about requirements for a dispute (including TIMELINE), is inexcusable.

Additionally SidelineSwap will post an automated review of the purchase for you after a certain (undisclosed) amount of time. (Thankfully it at least is marked as automated)

I placed my first order ( a wood bat) from this site it took two weeks to finally get when bat arrived it was not in a box and arrived damaged. I contacted the seller he agreed that the bat is damaged and was not that way when sent. Per the sites rules I had to dispute the item within 3 days so I disputed it the day after receiving when I found out the proper way of handling it. It’s now been three weeks with no response from this app. I’ve lost all faith in this site. I’m now left with a broken bat that I paid for a usable bat. At this point I’d caution everyone to avoid this site.

Update:
Contacted this app again a week after my first review. I was told they emailed me and I never responded so the dispute was closed. I responded with a list of ever email I received from them all promotional emails nothing about the dispute nor was anything in my spam folder. A day later I got a response that they were refunding me and to donate the batas it is broken and still can’t be used in a game. The bat was given to a Rec league to be used as a cage bat only. I know people that have had success with this site but with this being my first purchase and impression of them I’ll never make the same mistake twice.

I ordered something on a Sunday and immediately asked for an expedited shipping option because I needed the item that Wednesday. After contact with the rep, I asked for overnight shipping and, multiple times, made it clear the item was needed by that Wednesday. The rep generated the wrong shipping label (expedited rather than overnight). When I questioned him on it, he said the item “should be” received by the time I needed it and also said I’d be receiving a $5 refund for a shipping overcharge. Surprise surprise, it wasn’t received by Wednesday as requested.

He ignored 2 follow up emails from me. A second rep argued with me on what I had requested although I had multiple emails proving otherwise. I had to again ask for my initial $5 refund. They refused to refund me for the upgraded shipping. I would have canceled the entire order if they had told me receiving it on time wouldn’t happen. Now I have an item I don’t need and I’m out the money. Glad I learned about their poor customer service though. Their name comes up a lot in the industry I’m in, but they’ll never get a good word from me.

If you’re planning on making a profit of anything as a reseller do not come to this place. Their selling fees are outrageous, after selling your items you have to wait till the buyer receives it and accept as advertised, if by any chance the buyer is a dishonest or scammer you can easily lose your item and the money. You can send anything to anyone and if they decide they don not want to pay for it, they can claim it as “wrong item” “defective” or “not as advertised” and send you a piece of brick back that weights the same as the item you’ve sent him and thats it because the buyer always have the right for sideline apparently. A total waste of time and money👎🏾

I keep trying to list items but SidelineSwap won’t list my pictures, and I’ve tried multiple times. If this is happening to me I know it must be happening to others as well. I’m pretty sure these kind of glitches will keep most users away as no one has the patience to keep trying over and over again with an app that just won’t work to allow you to list your items. It’s incredibly frustrating.

Also, the feature to find new equipment is also very non-intuitive. I can’t find anything I want because the parameters to choose what I need aren’t available like gender, brand, cost, and things of that nature. I hope the engineers who designed this get their act together or SidelineSwap will fail like every other great idea that isn’t properly executed.

SidelineSwap used to be great. Now it’s just riddled with bugs and leaves a lot to be desired. I currently have five postings that won’t come out of “draft” status, even after trying to list multiple times. Total number of item views are way down compared to what they used to be, and SidelineSwap repeatedly logs me out without knowing so I don’t receive notifications about people favoriting an item, etc. Not great.
PS how does SidelineSwap get so many good reviews? Five star ratings when stated that the used can’t even post an item for sale? Or load more than two items at a time? Lol what a joke.
PPS I was able to finally post by drafts by using the actual website, not SidelineSwap . So again…unacceptable.

I have been using this app for about a week now. It’s great! I already sold 2 items and bought one. It’s my go-to app if I need hockey equipment now. I only have a few complaints. My first complaint is the sideline swap fees when selling. I have sold 2 items which prices SHOULD add up to 60 dollars. I understand there is a sales tax, and I know sideline swap has to find a way to make money from transactions, but what should’ve been 60 dollars in my bank account is now 50. Secondly is the bumps. With such a competitive hockey market on SidelineSwap , a product just put on the market will be overflooded by other products in a matter of minutes. This causes it to get lost in a wave of products, and cannot be seen unless specifically searched for. I understand you can buy bumps, but this is unfair to smaller accounts like mine who are just looking to get rid of some old gear, compared to some bigger company with all the bumps they please to buy.

Other than these complaints, this is an excellent app. Keep up the good work!

I gave it 4 stars was thinking maybe 3 stars, only because SidelineSwap determines the shipping cost which is crazy! $19 to ship something from NY to MI, but $40 to ship in the same item within the same state??? What’s that about? Shipping from Canada to the US is bananas, they should give the option to filter out products from Canada since shipping cost more then the items I was interested in.
Other than the shipping cost being totally inconsistent, I think SidelineSwap is great!!!

While I have been able to sell on SidelineSwap here and there the people who use SidelineSwap , in my experience are awful. Many messages from people who only lowball by 100+ dollars. Many many MANY messages about only wanting to trade for their items that are no where near the value of mine to the point where I put no trades in the titles and still get kids asking to trade.
Only thing I don’t like about SidelineSwap is the money not being available until the buyer says “it’s as described” witch I have found some just forget to do so.
Also wish it was comparable with PayPal. Would make everything much easier and smoother.

My first time selling an item was complete disappointing. For one, I lowered the price for a buyer and thought I done him a favor. I really don’t care much over the funds due to having so much equipment and need to get rid of it. After I received notice that the buyer received it, I asked him a question on releasing the funds and the guy gave me a speech about his personal life and that I harrassed him. This is the first time I contacted him and lowered the price for him. I’m never going to sell stuff here again too many people with personal issues

Super easy to list items, and mine sold within a few days. You’ll get more for the items than you would selling it to a used equipment store.

FYI- if you use the postage label option they give you, make sure you ship it that day, or the next. If you don’t, they might not take it because of the date. It happened to me. Even if you re print it, the label still has the old date on it.

As the Director of our disabled veteran nonprofit, I can attest to the quality of people who are selling their items on this app. We have purchased several items for our organization and have successfully negotiated to meet our very tight budget. Without this app and the high caliber of people on this site, we would not have found the small successes that we have had in getting our program equipment.

I never knew SidelineSwap existed until I went to hockey world in Indianapolis Indiana and they told me about this. I am so excited how fast my items have sold. It’s so amazing that they give you a shipping label and all you have to do is print it out. Then you drop your package off at the post office. I couldn’t believe how easy this was. At first I was like, this is too good to be true. I will definitely keep selling items here!!!!

SidelineSwap is just awesome! They way SidelineSwap is set up makes it so easy to shop and find what you are looking for! I love the swaps chats as well, I have made some great purchases through them and even gotten to know some really cool people through them! Whenever you receive something you need to take back for ever reason the process is easy, safe and secure. Many times I find myself always coming back to app to get the stuff I need always for a great price.

This site is a great way to realize the value of used sports equipment that is still in good condition by matching motivated buyers and sellers around the country. The world is full of high quality used sports gear that is looking for a new home. My son was able to get a high quality catchers mitt for a fraction of the new price that does not need any break in time and performs great. The experience from negotiation to receiving the item was seamless and efficient. I would recommend this site to anyone looking to buy or sell used sports equipment.

I bought a few things at first mainly of items I had a hard time finding locally. I’m patient so the week wait or so for things to ship and arrive is worth it since the cost is great for quality equipment I’ve received. Decided to put some items I have that is no longer used and all the transactions have went very well and the compensation you receive is triple what I’d get from bringing same item into a resale store. So far it been a great go to site to find what we are looking for.

this app is the best! I’m just now getting into a sport I've always wanted to play, and sideline swap makes it so easy for someone with relatively little experience to get exactly what I was looking for, and on such short notice too! You can even find some new gear as well! There’a great filter system as well to make sure you get exactly what you’re looking for if you need to be specific. Overall, I've been thrilled with the experience so far and look forward to growing as an athlete and being able to find the equipment I need to move forward.

I previously reviewed SidelineSwap and give it a lower score. However I have used it more now and have gotten used to the format. When compared with eBay, SidelineSwap is much easier for people who like to try new gear all the time. The main thing, though, is that you need to have access to a printer for the mailing labels. On eBay you could in theory sell something then hand write an address on a box and go pay for shipping at the post office. Printers are not that expensive, I guess. SidelineSwap also takes the guesswork out of charging for shipping, which is nice. Combine that with the built-in offer and messaging features and pretty much every transaction is smoother than eBay.

I was skeptical as to how easy it would be to actually sell some of my son’s outgrown equipment. We had bought a bunch of things for his hockey on this app but had never sold anything.
I posted my first ad last week and kept adding a few items as I would find things and get them cleaned up. Already made three different sales and have made almost $75.
Today’s technology makes taking pictures and posting things to sell extremely easy. After 10 seconds printing the shipment label. Shipping takes a quick trip to the post office to drop off your package and that’s it! Very happy with my experience and I will continue to use and promote using this app!

I love SidelineSwap. Have done plenty of sales and plenty of purchases. I love how you can rate the seller AFTER purchasing an item so you can warn other potential buyers from this seller. I only wish there was an option to rate buyers. Too many times have I dealt with buyers who were completely difficult either harassing me for an item they think should be offered for less or any other reason. Too many times have I had someone return an item I sold them simply because they found a cheaper option later or something in other colors they wanted. This wastes my time as a seller who might’ve had other buyers in the discussion who have since moved on after seeing it sold but returned later and reposted. This would warn sellers of any headache.

App is too glitchy to use. New update ruined it. Recommend use website on browser and not SidelineSwap . I would give zero stars if possible.

No matter how you browse (search, filter browse, or saved search) you can only see 2 items. Now all the filters at the top of the screen freeze and scroll as you go down. This takes up considerable amount of space. Before update you could see at least 4 items at a time and part of another 2.

Developer. Please fix. With fees higher than eBay, this should be easy and should be a priority. You should want people using your app.

I was not aware that 12% is deducted from the purchase when you sell an item. It may be in small print somewhere but they don’t make a point of informing you when you list an item. In addition, the shipping label did not cover the cost of shipping. I contacted customer support and they did nothing about it. I tried to delete an item and it still have not been able to. The instructions through customer support were not helpful. Overall, not too satisfied.

I have been using this app for what I think is two years now. I originally only used it as a selling platform, but have since started buying a lot of my gear here. I am a 29 year old new goalie, and I have bought and sold a lot in the quest for what I like to wear. this app is incredibly secure, and the fact I just print the label and take my package to the post office is as easy as it gets.

please include an option to filter out/block sellers. There’s a few sellers in the hockey section that sell commercial garbage that’s overpriced and constantly crowd the stuff that I actually want to see. I’m talking specifically about RestoreSports with the stupid green AstroTurf background in every picture, and TopFlightHockey. They post hundreds of items per day, all of which I don’t want to see.

No more dragging to a poorly stocked sporting equipment store to struggle with indifferent store clerks! Find exactly what you need to buy by doing a quick search! I LOVE SidelineSwap! I have sold all kinds of gear that my kids have gently used or outgrown with no issues. I have bought from pros and just have a blast shopping on this app. You never know what fabulous stuff you’re going to find here! Love love love this app.

We were scammed...purchased snowboard boots for grandson for 140.00. They had glued and taped the bottoms on. They claimed they were in very good condition. Be ware to purchaser through this site, they DO NOT vet their sellers. My Grandson was boarding down the hill, half way down the boot completely came apart. Very dangerous, fortunately My grandson was not injured. They were a Christmas present. They refuse to refund me. Scam, rip-off and I advice you not to throw away your money.

Seller stated to me in writing that I was buying an adult baseball glove. Seller also stated in writing that his hand is an XLarge and fits into the baseball glove with no problems. The baseball glove shows up and not even close to an ADULT glove. Maybe a 9-12 year old can fit their hand into this glove. Worst part is the BUYER has no rights at all to send back for a refund. This site has the worst rules and certainly not a good site to buy on since you (buyer) are stuck with whatever the seller sends you. Please read the company rules first and I'm sure you will not buy on this site, trust me.