Contact Swvl Support
Company Name: Swvl Inc.
About: Where comfort, affordability, and reliability meet in one transportation
app—Swvl is the ultimate solution to premium and safe rides in Egypt and
Kingdom of Saudi Arabia
The Swvl app is an online platform, trusted by millions
of people, that provides inter and intra city affordable rides every day. Get
access to thousands of daily comfortable rides and make commuting as easy as a
click of a button.
Swvl Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Swvl Inc.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Swvl Website
Privacy Policy: https://swvl.com/privacy-policy/
Developer: Swvl
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3 Most reported problems 😔💔
Worst traveling experience
by Mo Banna
The third bad experience in raw with SWVL
This time I booked a trip from Dahab to Cairo and I went to the meeting point in Dahab before my ride starts with 10 minutes, the driver didn’t answer for 20 minutes while the app showed bus arrived and trip starting.
I texted SWVL customer service and they said “We are sorry and we will take the proper actions to avoid such cases happening again. You will be refunded and you can book a new ride.
My previous experience was that I booked a trip from Cairo to Dahab, they canceled my trip and booked me another one that should move 2 hours early. i was randomly checking the app to review my trip when i suddenly found my trip canceled and i should get prepared to catch the new trip as it’s moving two hours early than the one I booked. And for sure the new trip they booked for me was more expensive.
Another bad experience happened before with SWVl captain who should take us from Cairo to Dahab. He arrived to the meeting point 1 hour late and he didn’t know any thing about the road or about using SWVl app. We, the passengers, had to open google maps from our phones the whole way to Dahab.
Honestly I highly don’t recommend traveling with SWVL. They are unprofessional, irresponsible and you can’t rely on them as they don’t respect their customers and the trust we give them.
Unsafe service
by Passenger 1987
Horrible unsafe unprofessional service
We were traveling to Northcoast the driver came at our spot (madinaty) earlier we were waiting but he didn’t ask, he left early without picking us
The app was not working
When the app worked we called him and We followed him to another spot (downtown).. he moved late and kept waiting for other passengers over 20 mins at ring road and dandy mall..
he changed the route and took El omied instead of borg el Arab, the app was not working, we couldn’t track the trip or give review for the ride, and we arrived 2.15 hours late and at a different point.. we were scheduled to arrive 1:45 we arrived 3:50 am !!!!!!!!!! And we had to fitch out another ride to reach our home !!!!!!!!!!
the seats and the car were horrible and totally uncomfortable
The driver was driving in a very bad way and he was wearing homeware and slippers !!!
And finally.. the driver was not the one mentioned in the app.. he was a different person !!!!!
Worst traveling experience
by Aliabdelaal
I booked a trip for my honeymoon, payed for the trip ~400 EGP and was surprised at the time of the trip that the app logged out on it's own, when I logged back in I was surprised that the trip was canceled!! and no customer support was available before an hour later (while I was already on foot not knowing where to go or whom to call) moreover, they don't give you back your money for a trip they canceled! they instead put in the app's wallet so you get to live this horrible experience all over again...
A very bad experience, not recommended at all for important trips...
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