Canvas Credit Union Reviews

This has been the worst experience I’ve ever had with an app update.

Bill pay is totally screwed up. It took a week to access it at all. Now none of my scheduled payments are working.

It commingled my business and personal, so if I give a bookkeeper access, she’ll see both my business and personal finances.

The messenger part to get support is horrible. I can’t even open messages on my desktop. In my iPad, if I move the screen way right, I can view. But I can’t use my iPad keyboard to send a message. Also can’t use the voice to text feature native to iPad to write a message to support. It’s totally inaccessible for people with disabilities. And totally inaccessible via desktop too.

I wonder if they did ANY user acceptance testing before rolling this out.

Canvas really needs to fire their CTO. This is even worse than their last roll-out in 2018.

I guess this is the incentive I needed to leave this bank. I’ve had a terrible experience with business banking, with getting any level of support, and with their online banking system for years. It’s just such a hassle to change banks. But this new launch is enough to get me to move.

Supposedly they are changing CanvasCreditUnion name. But so far this newest update before that change- is the worst. It changed the way my accounts were organized and the font is huge so a person several feet away can see me check my account. I don’t like how it doesn’t show me my funds the same way- it’s confusing. I loved the older version- all this work they did to change is has frozen account for me and friends with canvas. And I also have issues transferring money back and forth because this update! Please return to the old platform- it was clearer- straightforward and easy. I don’t want nor need the big font. And it was way easier to navigate and identify.

Canvas recently updated their mobile platform and it’s garbage, as is their customer service.
I tried to deposit checks via the mobile app on my iPad, but CanvasCreditUnion crashed when trying to access the camera to take a photo of a check.
I went to the Canvas branch in-person to deposit and inform Canvas of the issue; they suggested that I contact Apple Support to run a diagnostic as the issue lay with my device. They were wrong.
Apple Support confirmed that my device is fine, the problem is with the Canvas mobile app.
Then, after a two-hour wait with Canvas support (via phone and online chat), I was informed by a Canvas representative that “sorry, the mobile app only works on phones and they should have told me that at the branch.”
This is beyond problematic not to mention unprofessional so I will be closing all my accounts with Canvas Credit Union.
SUPREME FAIL by Canvas, in every way.

For some reason, my reviews aren’t getting posted. So I’ll just continue to leave one star reviews. This new update stripped members of all features. The only thing I can do is view my balances. That’s it. No mobile deposit, transfers, etc. Time to find a new credit Union that actually takes the time to create useable apps for their members. Things have just been going downhill since Canvas took over PSCU.

I got roped into dealing with this credit union because the dealer where I purchased my vehicle uses them exclusively. Everything is difficult with this financial institution because they seem to be stuck with 1993 technology. Linking my other accounts to make payments doesn’t work, their automated voice system is a joke, to name a couple. I had to set up a checking account and direct deposit with this “not a bank” just to make payments on my auto loan. To make additional payments I have to call in and they don’t give you a confirmation number to document the payment because they don’t have that functionality with their technology. What?! They are the most ghetto, behind the times, bare bones financial institution I have ever seen. I have dealt with many credit unions and never seen one so awful.

I’ve been trying to use the Zelle function for three days now and it never wants to work!! This is the worst bank I’ve ever had and I’ve had Wells Fargo… I feel they care more about their appearance then the actual banking system that they think is so wonderful. You walk into their branch and it smells like Abercrombie, instead worrying about the materialistic stuff, focus on the stuff that’s actually important! I’m leaving this bank because it’s only been a major headache since I’ve started.

I liked the old version that gave me the option the transfer money internally/externally between accounts through CanvasCreditUnion , you could electronically deposit checks, and Zelle was an option. However, with this new version all of those options are gone and all that is displayed are my accounts but no advanced features. I’ve tried logging in through the bank site and same result I’m seriously contemplating closing my account due to inconvenience.

Very disappointed with the newest version of the online banking app. The way it was before was just fine. Now instead of showing your available funds it shows the opposite. It also TOOK forever for it to update and the message says it would give you the links. That was not the case. Thankfully I could track it down myself and knew what I was doing. It is over complicated now and why does it need to be such a huge font. Go back to the way it was before when it was more organized and not such an eye sore!! I have been a member for A LONG time and have never had complaints… until now…

Everything has been really great with CanvasCreditUnion for a long time until recently. I opened it up and I was logged out. Couldn’t log back in with my face had to reset my password and get back into CanvasCreditUnion . Now, even after logging in with Face ID, Apple randomly log me out and send me back to the main login screen. it happened after I logged in to see transfers and as soon as I’m on the trans page, I just randomly logged out and I have to start all over again. it’s really annoying. Refresh the screen and see your updated balance. When I transfer money from my wife’s account to mine, in order to see the updated amounts. I have to exit out of CanvasCreditUnion completely reopen re-log in and then I can see it. It’s super annoying.

I absolutely despise your new Find an ATM/branch system and think you should return the old search function. It was signicantly better because the ATMS listed actually are partnered with Canvas. Also the search function is awful and I can’t just look at a map of my nearest locations anymore. Then using cities gives you hyper specific locations and incorrect locations, several of your new locations charge $2.50 or more due to being out of network. I have to recall from memory the atms I frequented using the older system so I know I’m not spending more of my hard earned money on erroneous fees. Fix it and put it back

This generally works as a banking app should, but ever since Canvas updated their system (app & website), I've been unable to schedule transfers between accounts on a future date. This includes payments for my HELOC—I have to wait until the day I want it withdrawn and perform the transfer then since I can't schedule payments on a future date anymore. You can schedule recurring payments, but that's for a fixed amount of money, which doesn't work well with a variable APR like you get with a HELOC.

I love that I can see all of my accounts, but I do wish they could be grouped together by account number and/or that the color options to distinguish them were more varied to make it clear what is what.

CanvasCreditUnion does not function since the last update and there’s no clear way to report a problem with CanvasCreditUnion . The chatbot on the website is absolutely unhelpful and there’s no feedback email for support, that I could find. Been a long time customer even through the rebranding from PSCU with good experience in general.

Don’t like the new version at all! Had my business and personal accounts separate on the old version, now the new app doesn’t even give me a business account option. Time to look for a new financial institution I guess.

So much cleaner than the previous app. I can view all my accounts in one place without having different logins.

Being able to see all accounts under one login is a big improvement.

Been with canvas for years and CanvasCreditUnion has helped me so much with my finances and keeping track of everything I spend… really hope more people will see how great Canvas is.

I love the design of the new update! I love that you all show incoming deposits up to 2 before they are available and that Zelle is now implicated on the portal as well. The older version was always very easy to use but definitely a little dated compared to the other online banking apps I use (BOA & NFCU) so I love this sleek new design!

I don’t usually leave reviews but this update is trash. I hate how everything is so large to where there’s no privacy, and the Zelle link doesn’t work. You have to agree to terms & conditions but every time I hit ‘agree’ it just keeps refreshing to the top of the document. Pls fix these issues. We hate it here 😓

Canvas continues to strive to deliver the best for their members! Had a few hiccups signing in at first but now that I’m in—this is a HUGE enhancement from the previous digital interface and functionality!