JailFunds by VendEngine allows users to make commissary, phone, bonding, and
monitoring deposits instantly for incarcerated loved ones. Users can deposit
funds in less than 30 seconds from anywhere in the world. Users can also
schedule and join video visitations and send gifts to incarc...
My son-in-law was in a county jail that used this system for 7 months. In that entire time not one single video visit worked. But we were charged for every one of them. Now he is in a prison that uses citi Tele coin and we video visit all the time. It freezes up sometimes on his end but he always gets to see us and the children
I have deleted and reinstalled this app a million times over and still can not send a message. I go to the computer and can send one just fine it’s frustrating
While in the middle of writing my messages it’s ALWAYS force closing and I lose everything that I’ve written 😡 very frustrating to say the least! Fix it ASAP!!
Frustrating (but finally cleared up the problem)
***Update*** I was finally able to determine that the problem I was having with getting phone funds added to an inmate’s account was actually caused by my bank’s VISA Fraud Prevention company who saw the site as one that fit their criteria as often a target for fraudulent use of stolen credit cards. It want an issue with the app., but because the person who responded to my contact for help advised me that they didn’t service the facility I was trying to deposit funds to, and which I was finally able to do with the bank overriding the VISA Fraud flagging and denial, I’m taking off one star in my rating. Obviously, you DO service the facility to which I am making my deposit. Thanks for all the “help” and not replying to my follow-up message. ***** I continually get a message that my transaction is denied when trying to add phone funds to an inmate’s account. I try multiple times every month, and eventually it decides to accept it. Unfortunately, by then I’ve already had VISA Fraud prevention questioning that there are numerous attempts. This is incredibly frustrating. I’ve tried to add funds by phone, but his facility is not among the limited options. SO frustrating, and I’ve written to ask for help numerous times. Not a lot of long term help there either. I really wish there was another option but I’m out of state, so can’t make deposits in person at kiosk.
This app is just one shade from being a freaking scam. They do tell you if you schedule a video and the other party doesn’t show, you still get charged. Of course, with covid these days, there’s no way to tell if the time you schedule is going to be ok for you loved one your trying to connect to. But you get an email that says the video time was approved. The stupid app takes 5 minutes to connect (I guess all the good programmers went to Zoom) but also times out of the other party doesn’t show in the 5 minutes. But they still take your money. Shame on them. You should be ashamed of your self for working for this crappy company.
Do this is what our gov pays to have apps made?!!
One big ole webpage that is then feed into Apple‘s development and they wrap the application around it. Then they hook the buttons up to jump to specific parts of the page and mask off the rest of the pages. Whoever made this was basically an html web developer who knew a little bit too much. Right now you can’t even chose the state of California unless you hold your nose just right and stand on one foot for some time to get it to show up sometimes maybe. Absolutely ridiculous. Hi blow a horn. Let some inmates lose for the trouble you caused them from using this app.
I have tried multiple times to order a gift basket for a loved one. It doesn’t matter how many times you tap on the checkout button it never works. There isn’t a way to send customer service a note to let them know it doesn’t work either. Every time I click on “contact us” it does nothing. I’ve deleted the app and reinstalled it and it still doesn’t work. This app deserves a “0”.
It crashes a lot,,, I can send (5) pictures one by one & one husband will only receive one...sometimes none...I can be typing & the site will crash & I’ll have to start all over & try to remember what I wrote..biggest problem of all is sending pictures to my husband of our kids & myself & he don’t receive them..Its so frustrating
Has anyone had issues with their cameras not working for video visits? I have a brand new iPhone/fast internet and very good WiFi. I'm so confused and I'm paying $$ for a visit and my Loved one can't even see me.
Camera not working
I had the same problem with my camera not working on iPhone 11 Pro Max. I’m hoping the next visit will work. I can see him but he can’t see me.
Easy to use and very helpful. Makes making deposits and communication easy.
On two Separate occasions I had purchased video visits to see a loved one ... both times it didn’t connect ... it’s this app that’s messed up because when I used Securus Technology that app worked perfectly fine never again will I use this app it’s a complete waste
So... I paid 6.03 for a 15 minute visit which I was only given nine minutes of. During those nine minutes we were disconnected three times. I have used other apps for video visits with inmates that are way better than this one!!
Broken NO Stars
This app is broken. From calls dropping and no refund to now holding money deposited, not knowing the inmate was moved, and no question to select for that answer, to just plain nothing on there app working, it has the value of useless piece of non-recyclable plastic.
I enjoyed the previous version better. This new one just doesn’t fit the phone screen well.
No. JailFunds does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 13 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.4/5 . Justuseapp Safety Score for JailFunds Is 17.6/100.
No. JailFunds does not seem legit based on our analysis. This conclusion was arrived at by running over 13 JailFunds User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for JailFunds Is 17.6/100.
JailFunds works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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