Contact Civitatis Support
Company Name: CIVITATIS TOURS S.L.
About: Embellish your journey!
Make the most of your trips with the free Civitatis app
that allows you to find and book hundreds of English-speaking activities, guided
tours and excursions around the world.
Extensive selection of activities and
tours in each destination.
Civitatis Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of CIVITATIS TOURS S.L.
Verified email ✔✔
E-Mail: civitatis@civitatis.com
Website: 🌍 Visit Civitatis Website
Privacy Policy: https://www.civitatis.com/en/privacy/
Developer: Civitatis.com
3 Most reported problems 😔💔
BAD BUSINESS-BUYER BEWARE!
by TB Stacks
We scheduled a trip to GIBRALTAR and were left. A tour guide called us at 7:48am (07:48h) and asked us where we were and I informed them our reservation stated we were to be at the meeting point at 10:00am (10:00h) she stated she would call the agency we paid. That was WEEKS AGO and we haven’t HEARD FROM ANYONE not even CIVITATAS! I sent messages with pictures of our reservation and proof of time. AND NO REPLY! NO REFUND!
To make matters worse we showed up at 10am just in case there was a misunderstanding & LIKE ALL THE OTHER REVIEWS STATED…NO ONE SHOWED UP!
I would appreciate a REFUND OR AT LEAST some formal COMMUNICATION! Don’t use this agency OR CIVITATAS because they have been made aware of this BAD BUSINESS regarding this specific GIBRALTAR TOUR specifically numerous times!
Downhill from Spain
by Brainnfun
I had excellent tours in Spain and Portugal, except for Toledo with VPT. Bordeaux tours were hit and miss. UK tours were excellent also, especially with Rabbie’s.
One tour in Amsterdam, last tour mind you, awful. When I arrived, Carlos, the guide told me, not asked me, that I’m doing the tour in Spanish. I paid for a tour in English. I’m doing the English tour.
And this bus is crammed with people. The seats are uncomfortable. I thorough you were a reputable company. Naturanda in Seville was great. Julia in Madrid too. More quality control is needed.
Defective and made me lose 1 hour of time
by Wes4554
After losing 1 hour entering all my information including passport number (???) the app kept denying accepting my payment because my “card or account were not verified”.
What a sorry piece of software and a way for forcing a tourist to spend time and share information without providing the service promised.
Have a Problem with Civitatis: Fill your trip!? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Civitatis: Fill your trip! to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Civitatis: Fill your trip! customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Civitatis: Fill your trip!.
