Contact DigiD Support
Published by Rijksoverheid on 2023-10-18 About: Start using the app?
Activate the DigiD app first. Open the DigiD app and follow
the steps in the app.
How to Contact DigiD Customer Service/Support
Listed below are our top recommendations on how to get in contact with DigiD. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DigiD. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Rijksoverheid
100% Contact Match
Developer: Rijksoverheid
E-Mail: [email protected]
Website: Visit DigiD Website
Reported Issues: 4 Comments
By Werner Kühl
1 year agotrying to login to DigId using firefox or safari browser fails when connected to a VPN server with the following error message: Helaas moet u opnieuw inloggen: " Er was langer dan 15 minuten geen activiteit in het scherm. Lukt het inloggen niet? Sluit en open de browser Of verwijder de oude cookies en wis de browsergeschiedenis Of log in via een andere browser" Login without VPN connection works fine. Please advice how to login using VPN many thanks Werner Kühl
By Stastokius
Still does not work for RNI registered Dutchmen
Despite the announcement and the subsequent updates since, this app still doesn’t work for Dutch nationals, living abroad and registered in the Registratie Niet-Ingezeten. In fact, the app even gives an error stating the DigID app cannot be activated because I’m registered at an address outside of The Netherlands. Well, isn’t that the whole point?!? I’m very disappointed with the app and also with the customer service DigID provides to resolve issues. They just copy and paste long lists of “solutions” that have absolutely no relevance for my situation……
By Concerned.User
Poor Design & Function
Dear DigiD Programmers & Institutions using this App Service, There are a plethora of functions which don’t run. Logging in is a frustrating hassle. As well, changing your phone number is impossible. The app crashes constantly. The best recommendation is for the designers to trash the DigiD app, and start over again with all of the malfunctions in mind; and/or all the websites and institutions that require the DigiD app services must switch to a new and improved app other than DigiD which actually works. Sincerely, Concerned User
By bcjcjcidiidjcx
Terrible user experience
Both the app and the web have fatal user experience flaws that make the app in this case a real pain to activate. Onboarding new users has never been more frustrating than with this app.
Have a Problem with DigiD? Report Issue
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Why should I report an Issue with DigiD?
- Pulling issues faced by users like you is a good way to draw attention of DigiD to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a DigiD customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DigiD.
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