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Placed an online order for curbside pickup. I always use my app to place orders. Pick up time was 10:57. I get there at 11, give them 5 minutes more because the parking lot was pretty full. Call the restaurant at 11:06: advised I was there for my order. Danica thanks me for letting her know, gets my car description and location and tells me it was ready and will be right out. At 11:22, I walked in (in pjs and a mask because I wasn’t feeling well, which is why I ordered curbside) to everyone standing there talking and laughing. I advised I had been waiting on my curbside order for a while. She looks at the order that was sitting in front of her, confirming it’s mine and hands it me. I drive the 2 1/2 minutes home and opened my order: COLD rubbery eggs and ham jerky. I swear it was sliced and cooked to jerky! Now I frequent this restaurant a lot. They usually do fairly well, with a few bad days... understandable. This was NOT acceptable food or service.

The location in Rincon has horrible service. I order online, curbside. No one answered the phone when I got here. I waited longer to pick up my food and it still was not ready. I wait 50 minutes for my food for them to tell me that they did not have Turkey sausage. They could have called me, like they did before to tell me that. We do not eat pork. I asked for chicken, she said it would be an up charge...? What happened to customer courtesy? The I asked for a refund and they did not have a manager there or anyone who knew how to do it. I had to give them my order number and HOPE that this unorganized place actually process the refund. Never again, this place has went downhill and the last few times I’ve been there, it’s been horrible service. I’m Completely done!

I hate writing reviews like this but it’s needed for others. What good is a semi functional app when the dang restaurant can’t seem to get the order or at least claim they didn’t get it an hour after it was supposed to be done and we are sitting in the pick up location in the vehicle described. After going in and waiting..... finally getting asked if they could help, duh yeah not just standing here coz my feet were bored, they claim they didn’t have any orders. Though the receipt I had from this worthless app showed the order and they were paid. Never go to Huddle House again, a t least this location until the idiots get a new manager or they have to close down.