MyWaterSD Reviews

Ever since they updated from a newer versions weeks if not months ago. I couldn’t login I tried to reset my password it says not to use similar password or something. I tried so many times same thing happened. I called their customer service and the wait was like an hour and when someone finally answered the phone and told her my problem she said to send them an email and tell them my problem and then they will email me a ticket. And they did email me a ticket but that’s it. Their customer service is unforgivable.

There is no place on MyWaterSD to cancel your service. I recently moved and need to cancel my service. I cannot get a hold of anyone on tue phone. They will not call back as promised. They will not answer the phone, no matter how long you wait on hold.

I get the bill, but whenever I try to view the PDF of my bill, it is always unavailable. Three ways to get in to view it. All don’t work. I’d love to see the breakdown of my water bill, but MyWaterSD is terrible.

Truly one of the most dysfunctional apps. Bombs out, loses credentials, and defaults to initial settings all the time. If you don’t want to pay a real person and charge your customers so much, please create a better app! Ugh!

Immediately kicks you back to the home screen if you switch apps or even momentarily turn your screen off. Asks for your password constantly. Just generally really hard to use.

Tried to access MyWaterSD but authentication failed and then it’s just the city of San Diego logo and MyWaterSD freezes. Restarted MyWaterSD with the same results. We pay way too much for water for MyWaterSD to fail so easily. 🤦🏽‍♂️

Unable to enable my auto pay since it won’t let me delete the original payment card; required to do by 8/15 but the main site was down and we couldn’t re-enroll in auto pay by the deadline

Not sure how Apple allows broken apps to get published to MyWaterSD Store but here we are

Upon launching MyWaterSD , I get a pop up saying “We apologize for the inconvenience but the Service is currently unavailable, please try again later.” I’ve been getting this any time I’ve tried to use MyWaterSD for the last month. Any button I press on the main screen? Same warning.

Should be able to see bill without logging in with account number

I emailed San Diego water 5 days ago to set up service, and on the second phone call have been on hold for 80 minutes so far.

MyWaterSD will let you sign up with an account number but not start service.

I’ve called, left VM messages, I’ve emailed, I’ve stayed on hold for over an hour multiple times, left my number in the call back phone line, and NO RESPONSE FROM SD PUBLIC UTILITIES!

I’ve moved, I cannot get a hold of my utility company to shut the water off in my name! This is absolutely horrible! What a abject failure the City of San Diego is at running utilities!

Maddening to use. Constantly asks for your password even after you’ve logged in. Constantly kicks you to the login screen if you switch away from MyWaterSD even for a second. Walking to the city building and paying your bill would take less time and be more efficient than using this garbage app.

Shen trying to register MyWaterSD it claims my address is ‘invalid’. However, the water department has no trouble sending our bill to this address. Repeated efforts to get them to address the problem has been ignored. Their ‘help’ button returns an inoperable, error message. A thirteen year old off the street could have written a better app.

It would be really nice if we get text message notifications each time we use an HCF of water so that way you can help us monitor and conserve water.

Forgot password, attempted to reset.

Entered account number and email as requested and got message of invalid credentials.

Email is the one used to receive notifications from the water company and account number was copied and pasted from said email notification.

Now I’m sitting on phone for over 30 mins.

People do not have time to spend on efforts to pay their water bill- please get with the times and update these ridiculous issues. Im assuming I will have to go in to a location to pay like 20 years ago👍I’m sure I’ll be met with an attitude also, great work guys!👏🏻👏🏻👏🏻👏🏻

Please fix it, it could not log in!!!
Tried again today not working!
Used same password logged in to direct websites it worked fine. Please fix MyWaterSD . Thx

Now that smart meters are installed, looking forward to finer grained data about water usage. Currently only reports monthly consumption.

I live in Winter Haven Florida why does the link to pay or add MyWaterSD send me to an app for water bills in San Diego? There’s a glitch in the matrix.

I downloaded MyWaterSD recommended by a good friend.

Easy and accessible app