Contact ColorSnap Support

This is a waste of an app. One, I’m not buying a $50 accessory to scan existing paint so I can compare shades. What I’d LOVE and would make this a useful and friendly, practical app is to be able to compare shades I’ve saved. To be able to create MY OWN coordinating color palate to better visualize how colors I might want go together or not. Building on that idea, it would be awesome if SW made it so it could tell me if they are complementary, id they are more yellow or bluish in a varying shade. Like some blues are more gray, or purple. THEN to be able to see these saved colors on an image, more that one color on everything. These suggestions would be fantastic for the computer (web) version of Color Snap as well. My furnace blew soot ALL over my house so EVERYTHING needs to be repainted, in every room. We recently bought this home, so it needed painting anyway-but it’s every room. That’s a lot of paint choices! It would be helpful if this painting “tool” was more versatile. A competitive company’s color tool does better in many of these areas so it’s surprising SW hasn’t bothered. It doesn’t help that the mini containers for mixing paint samples hasn’t been available in over two years, and tiny color chips are not enough. This app need more features, better coding, to make it worth the hassle of selecting from thousands of paint options.

We used this app to “paint” a photo of our house with an HOA-approved color scheme. What looked like a light tan on the app was actually a medium gray. Not even remotely close. Our biggest mistake was not getting a color sample at the store. Don’t make the same mistake we did. Changing the color would have cost us an extra $2500 for new paint and labor, so we are going with a color scheme that we would never have chosen had I taken the app’s rendering with a grain of salt and gotten a paint sample. I’m going to have to re-tile in our backyard and change out outdoor furniture to match the new color scheme. Really kicking myself.

I’ve been a loyal customer of Sherwin Williams since I purchased my house in 2009, spending thousands of dollars on paint, tools, and sooo many samples…. I used to use the color matching app but haven’t done so in a few years and a few phones ago. I downloaded it again today to see what colors S-W has close to a paint card from another company I picked up the other day, and now I’m being forced to buy a useless piece of hardware to be able to use the app? I can no longer trust a company that wants to screw people like that.